Synching error message regarding "memory"

[Guest]

A user is seeing the error messages below with Outlook 2003 and Exchange 2000.

When clicking on the "Send/Receive" button, they get the following error in the Send/Receive Progress dialog box:

"Task 'Microsoft Exchange Server' reported error (0x8007000E) : 'Out of memory or system resources. Close some windows or programs and try again."

When checking his logs, we see the following: (Clicking on the link and it's performing the suggestions do not work)

11:33:03 Synchronizer Version 11.0.6352
11:33:03 Synchronizing Mailbox 'Joe Schmoe'
11:33:03 Synchronizing Hierarchy
11:33:03 Synchronizing server changes in folder 'Inbox'
11:33:03 Downloading from server 'ServerName.foo.com'
11:33:10 Terminated in error
11:33:10 [8007000E-50C-8007000E-560]
11:33:10 There is not enough memory available to perform the operation.
11:33:10 Microsoft Exchange Server Information Store
11:33:10 For more information on this failure, click the URL below:
11:33:10 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8007000e-50c-8007000e-560
11:33:10 Microsoft Exchange offline address book
11:33:10 Download successful

 

[Lee Li [MSFT]]

Dear Jim,

Thank you for your post!

According to my experience, the problem seems to be caused by the corrupted
profile, if this is the case, I suggest you try the following steps to see
if it helps:

Test 1: Create a new profile
=====================
We can create a new profile to determine whether it is caused by a
corrupted profile, please refer to the following article for detailed steps:
How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

Test 2: Repair MAPI
===============
- Quit all programs.
- Rename the Mapi32.dll file in the C:\Windows\System32 folder to
"Mapi32.old" (without quotation marks).
- Locate the Fixmapi.exe file in the C:\Windows\System32 folder, and then
double-click "Fixmapi.exe" to run the program.
- Restart your computer.

Test 3: Outlook Command Switch
=========================
It may happen if the Outlook views are corrupted, if this is the case, we
may reset the views by the following steps:
- Close Outlook.
- Click Start, click Run, type "Outlook.exe /CleanViews" (without quotation
mark) and press Enter.
- If the problem still exists, let's run Outlook Safe Mode to test the
issue again:
Outlook.exe /Safe

Does the problem still exist?

Test 4: Clean Outlook Cache
=====================
If the problem persists, please try to clean cache on the client side to
see if it helps:
Search for the following four files and rename them by changing the file
extension from ".dat" to ".old":
- outcmd.dat,
- extend.dat,
- frmcache.dat,
- views.dat.

Please try the above suggestions and let me know the result at your
earliest convenience. Should you have any concerns, please feel free to let
me know. Thanks and have a nice day!

Thanks & Regards,

Lee Li
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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