SupportSoft on an XP. What is it?

[_Who]

Anyone know what SupportSoft software on my XP might be for?

I know of their site but I've never purchased anything from them.

In ProgramFiles there is a folder support.com which I'm guessing belongs to
it.
All the sub folders are empty except that bin has 3 .dll's

It also appears in me Add or Remove Programs list.

===
A maybe related question:
What is the name of the Roadrunner magic software?
The dialog box use to pop up when my service was not good.
I no longer need it but don't know where the file is.

===
I'm having trouble with the computer hanging on boot and like to get rid of
anything I don't use - especially the services.

Thank

 

[nass]

Anyone know what SupportSoft software on my XP might be for?

I know of their site but I've never purchased anything from them.

In ProgramFiles there is a folder support.com which I'm guessing belongs to
it.
All the sub folders are empty except that bin has 3 .dll's

It also appears in me Add or Remove Programs list.

===
A maybe related question:
What is the name of the Roadrunner magic software?
The dialog box use to pop up when my service was not good.
I no longer need it but don't know where the file is.

===
I'm having trouble with the computer hanging on boot and like to get rid of
anything I don't use - especially the services.

Thank

Does your machine Manufactuer by DELL?
DELL use this Desktop remote servie software when they troubleshoot your
machine problem if you contact them.

 

[_Who]

That sound like it. Yes it is Dell
If I remove it can I get it from Dell later

Thanks

 

[nass]

Rereading the link on supportsoft site made me come to a conclusion and
best if you uninstall it.
Read this Quote:
<Q>
ActiveX Controls Security Update

Through a security audit, we have been advised of a security vulnerability
with certain older versions of our software. The vulnerability happens when
SupportSoft software is used to fix a problem on an end-user's computer.
During the course of resolving a technical problem, controls are installed on
the end-user's PC. These controls can, in some limited instances, enable a
hacker/attacker to exploit a user's system.

SupportSoft believes that the possibility of a vulnerable system being
accessed is small, and we are not aware that any vulnerable system has been
exploited. Nonetheless, we take any security vulnerability extremely
seriously and have been working with our Corporate customers to ensure that
they have updates to our software which resolve these issues. With the public
disclosure of this vulnerability by various security organizations, we felt
it was important to make available updates for those controls which were
affected. We have provided more detailed information related to this
vulnerability and an update on the ActiveX Controls update page.
</Q>

 

[nass]

LOL
nass

Way to go nass--good catch!

--
Curt

http://dundats.mvps.org/
http://www.aumha.org/
http://dundats.mvps.org/AutoIt/default.aspx

 

[_Who]

thanks a lot

Rereading the link on supportsoft site made me come to a conclusion and
best if you uninstall it.
Read this Quote:
<Q>
ActiveX Controls Security Update

Through a security audit, we have been advised of a security vulnerability
with certain older versions of our software. The vulnerability happens
when
SupportSoft software is used to fix a problem on an end-user's computer.
During the course of resolving a technical problem, controls are installed
on
the end-user's PC. These controls can, in some limited instances, enable a
hacker/attacker to exploit a user's system.

SupportSoft believes that the possibility of a vulnerable system being
accessed is small, and we are not aware that any vulnerable system has
been
exploited. Nonetheless, we take any security vulnerability extremely
seriously and have been working with our Corporate customers to ensure
that
they have updates to our software which resolve these issues. With the
public
disclosure of this vulnerability by various security organizations, we
felt
it was important to make available updates for those controls which were
affected. We have provided more detailed information related to this
vulnerability and an update on the ActiveX Controls update page.
</Q>

 

[nass]

You are welcome and good luck.
nass

thanks a lot