Suddenly I can send email but cannot receive it. There is no error

[Guest]

I have been using Outlook successfully for years, but now, after re-doing
everything on my hard drive a month or two ago, and re-installing, now
suddenly Outlook is balking. I can send email, but I can't receive it. I hit
Send/Receive and nothing happens. There is no error message.
When I test my connections within E-mail Accounts, they report successful
completion of all tasks, including connecting to the incoming email server.
Outlook 2003.

 

[Roady [MVP]]

What type of account are you using?
Do you still see e-mails when you logon to the webbased version of your
mailbox?
Do you have a virusscanner that integrates with Outlook and does an incoming
mailscan? Disable this integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
I have been using Outlook successfully for years, but now, after re-doing
everything on my hard drive a month or two ago, and re-installing, now
suddenly Outlook is balking. I can send email, but I can't receive it. I hit
Send/Receive and nothing happens. There is no error message.
When I test my connections within E-mail Accounts, they report successful
completion of all tasks, including connecting to the incoming email server.
Outlook 2003.

 

[Guest]

Yes, when I go on the web my email is there. It just doesn't come into
Outlook.

I turned off Zone Alarm email scanning, but I still can't receive any email.

All I can think of now is to uninstall Outlook--or maybe all of Office--and
start over.

Any other suggestions?

 

[Brian Tillman]

I have been using Outlook successfully for years, but now, after
re-doing everything on my hard drive a month or two ago, and
re-installing, now suddenly Outlook is balking. I can send email, but
I can't receive it. I hit Send/Receive and nothing happens. There is
no error message.
When I test my connections within E-mail Accounts, they report
successful completion of all tasks, including connecting to the
incoming email server. Outlook 2003.

Enable diagnostic logging and see if that helps you determine where the
problem lies.
http://support.microsoft.com/kb/300479/en-us

 

[Guest]

Thank you.
I have enabled the logging. Here is the log I get:

*** Starting First Run (02-18-2006 05:48:57) ***
....HrPreSplashFirstRun called.
....HrPreLogFirstRun called.
....HrPostLogFirstRun called.
...... FCheckFirstRunStatus failed reading machine value "17019"!
....deleting WAB4/UseOutlook because we're using MAPI.
....writing UUID to HKCU.
....setting Primary Client to Outlook.
*** Ending First Run (02-18-2006 05:49:03) ***


What does it mean?

 

[Brian Tillman]

*** Starting First Run (02-18-2006 05:48:57) ***
...HrPreSplashFirstRun called.
...HrPreLogFirstRun called.
...HrPostLogFirstRun called.
..... FCheckFirstRunStatus failed reading machine value "17019"!

I'm not familiary with this issue.

...deleting WAB4/UseOutlook because we're using MAPI.

While I know what this means, I'm not sure it's relevant. Wait a bit and
perhaps someone else will chime in.