cmcanulty said:
I ran adaware, spybot, AVG antivirus, ccleaner, advanced windows
cleaner, and tweaknow reg cleaner. Ihave used all of them on ten
computers for some time and all seem quite stable and reliable. It is
a library computer and unfortuneately they have lost the restore disk
or I would have done that 1st. I tried another XPPro disk as I do have
the product key for the above computer but it wouldn't allow that.
1. Do as previously suggested and disable the automatic restart so you
can get the Stop Error.
System>Advanced>Startup and Recovery>Settings and under System Failure
uncheck "Automatically Restart".
2. Write down the Stop Error and research it here:
http://www.aumha.org/win5/kbestop.htm
If you don't understand what you see, then post back into this thread
with the Stop Error for more help.
3. If the Stop Error indicates hardware issues (as I suspect), do
hardware troubleshooting:
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot
4. The Library should contact the computer mftr.'s tech support for
replacement of the Restore Disk. Otherwise a generic (or preferably
branded) OEM install disk will do for reinstallation. You will use the
Product Key on the back of the computer for reinstallation and probably
need to call MS to activate.
5. If you are not a professional IT person and the above instructions do
not seem like your cup of tea, it might be a good idea for the Library
to consult either their own IT Dept. or a local professional. This will
not be someone from a BigStoreUSA/GeekSquad type of place.
Malke