Strange reboot in vista business

[Rob]

Not sure if this is a vista problem or an Office 2007 problem.

Short Description..

Using RDP from an XP Pro SP2 PC to a Vista Business PC (patched to
current levels).
I opened a 14mb, 27 page MS Publisher file in Pub 2007. I then clicked on
the File option. I needed to print mutiple copies of this document.
However as soon as I clicked on the File menu and the drop down appeared
my RDP connection got terminated.
I managed to reconnect a little later on and found the "windows has
recovered from an unexpected shutdown" message.
I checked the system event log and found a bug check error and found a
memory dump had been created.
I tried a few other Publisher documents, 1-3 pages in length, and didn't
have this problem.

The XP Pro system is running the latest version of the RDP client.
Event logs on the Vista system show the following error:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050
(0xd8ebfa78, 0x00000000, 0x936d22d5, 0x00000002). A dump was saved in: Z:
\Windows\MEMORY.DMP.
The 1st and 3rd hex numbers change for the other reboots.

System is a HP Pavillion T860 with 1.5GB memory & 3.2GHz processor.
Vista Business 32bit & Office 2007

Not expecting alot of help given the nature of the above problem, but
posting as others may run in to it.

Not sure how to solve your problem but I'll show you how to prevent your PC
from rebooting every time you encounter this error. At least that way
instead of rebooting your system might offer up a window with more info
about the error and what caused it.

Right click "Computer" Icon on Desktop. Choose "Properties". Choose
"Advanced system settings" from left side under tasks. Click on "Advanced"
tab if not already open. Under Startup and Recovery section click on
"settings". Uncheck "Automatically restart" in system failure section. Click
Apply and OK.

Now every time the system encounters that error instead of rebooting it may
throw up an error window giving you more info.

Rob
--
Red meat isn't bad for you....Blue, Green fuzzy meat is bad for you.

Dell Dimension 8300 Desktop
P4 3.0GHz
1GB RAM
Windows Vista Ultimate 32Bit
ATI Radeon 9800 XT
Creative SB Audigy 2

 

[Not Me]

Not sure if this is a vista problem or an Office 2007 problem.

Short Description..

Using RDP from an XP Pro SP2 PC to a Vista Business PC (patched to
current levels).
I opened a 14mb, 27 page MS Publisher file in Pub 2007. I then clicked on
the File option. I needed to print mutiple copies of this document.
However as soon as I clicked on the File menu and the drop down appeared
my RDP connection got terminated.
I managed to reconnect a little later on and found the "windows has
recovered from an unexpected shutdown" message.
I checked the system event log and found a bug check error and found a
memory dump had been created.
I tried a few other Publisher documents, 1-3 pages in length, and didn't
have this problem.

The XP Pro system is running the latest version of the RDP client.
Event logs on the Vista system show the following error:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050
(0xd8ebfa78, 0x00000000, 0x936d22d5, 0x00000002). A dump was saved in: Z:
\Windows\MEMORY.DMP.
The 1st and 3rd hex numbers change for the other reboots.

System is a HP Pavillion T860 with 1.5GB memory & 3.2GHz processor.
Vista Business 32bit & Office 2007

Not expecting alot of help given the nature of the above problem, but
posting as others may run in to it.

 

[Not Me]

Not sure how to solve your problem but I'll show you how to prevent your
PC from rebooting every time you encounter this error. At least that way
instead of rebooting your system might offer up a window with more info
about the error and what caused it.

Right click "Computer" Icon on Desktop. Choose "Properties". Choose
"Advanced system settings" from left side under tasks. Click on
"Advanced" tab if not already open. Under Startup and Recovery section
click on "settings". Uncheck "Automatically restart" in system failure
section. Click Apply and OK.

Now every time the system encounters that error instead of rebooting it
may throw up an error window giving you more info.

Rob

Thank for the tip Rob, as I said, a pretty obscure problem.
Printing this publisher document from RDP is not something I will need to
do again. I needed to get a large number of copies printed during the day
while I was at work and used RDP to access my home PC to set the printing
going. Now that this has been done I may need to do the occasional 1 off
print but thats all.

I may try it anyway just to see if any more detailed information is
helpful.