Stopping the little devils blocking read receipts...

[Steve Stringer]

One of my users is having a problem preventing people with
Office XP from blocking read receipts (see below):

"can you please investigate whether we can withdraw the
option to not allow a read receipt to be sent when it has
been requested. Apparently, XP gives the person receiving
the mail the option of not sending a read receipt if the
sender has requested one; this puts a hole in our audit
trail for Work Product Reviews as we then have no proof of
their receipt."

I can't see a way of stopping XP users from doing this,
but if anyone out there knows of a solution, I'd be most
grateful to hear it!

Cheers,

Steve

 

[Jeffrey Struyk [MVP]]

One of my users is having a problem preventing people with
Office XP from blocking read receipts (see below):

"can you please investigate whether we can withdraw the
option to not allow a read receipt to be sent when it has
been requested. Apparently, XP gives the person receiving
the mail the option of not sending a read receipt if the
sender has requested one; this puts a hole in our audit
trail for Work Product Reviews as we then have no proof of
their receipt."

I can't see a way of stopping XP users from doing this,
but if anyone out there knows of a solution, I'd be most
grateful to hear it!

Cheers,

Steve

Steve,

As this is a question about an Office product (specifically Outlook),
posting it in the one of the Windows groups may not be the most
effective means of getting a response.

You might have better luck posting in:
microsoft.public.outlook.general

Regards,
Jeff

 

[Perdita X. Dream]

One of my users is having a problem preventing people with
Office XP from blocking read receipts (see below):

"can you please investigate whether we can withdraw the
option to not allow a read receipt to be sent when it has
been requested. Apparently, XP gives the person receiving
the mail the option of not sending a read receipt if the
sender has requested one; this puts a hole in our audit
trail for Work Product Reviews as we then have no proof of
their receipt."

I can't see a way of stopping XP users from doing this,
but if anyone out there knows of a solution, I'd be most
grateful to hear it!

Cheers,

Steve

There is no way (on any platform - this is an Outlook, not a Windows issue)
of forcing someone to acknowledge receipt of an email. Supplying a read
receipt is - and I hope always will be - entirely voluntary.

 

[Bill James]

I understand why the audit group wants this, but they need to find another way to accomplish that goal. There are several good reasons why forcing read receipts is a bad idea -- for one, it allows SPAM senders to confirm that an email address is valid. From a broader perspective of all e-mail, not just a specific internal business group needing receipts, there is a serious privacy issue if read receipts could be forced.

There are a few other ways of accomplishing your specific need, but somewhat complicated an beyond the scope of this newsgroup. If you have an internal web development group, you might want to talk to them about how an HTML formatted email could be verified.

--

Bill James
Microsoft MVP - Shell/User

Win9x VBScript Utilities » www.billsway.com/vbspage/
Windows Tweaks & Tips » www.billsway.com/notes_public/

 

[David]

One of my users is having a problem preventing people with
Office XP from blocking read receipts (see below):

"can you please investigate whether we can withdraw the
option to not allow a read receipt to be sent when it has
been requested. Apparently, XP gives the person receiving
the mail the option of not sending a read receipt if the
sender has requested one; this puts a hole in our audit
trail for Work Product Reviews as we then have no proof of
their receipt."

I can't see a way of stopping XP users from doing this,
but if anyone out there knows of a solution, I'd be most
grateful to hear it!

Cheers,

Steve

Inform the users the Read Receipts are company policy and if they
refuse to respond to them, they can face displinary action.

--

David

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