Still HP C3180 problems

F

Fernando Cacciola

This comes from my previous post in this.

I followed the two adviced recieved but I still cannot install the driver
for the HP Photosmart C3180.

This is what I did in my last try

1) Uninstalled by all possible means every HP driver and software previously
installed

2) Tried to insall

"HP Photosmart Full Feature Software and Drivers"

from

http://h10025.www1.hp.com/ewfrf/wc/...&cc=us&dlc=en&product=1146331&os=2093&lang=en

Following the instruccions which is to keep the USB cable unplugged and the
printer off until the installer says otherwise.

This doesn't pass the driver insallation part.

3) Without un-installing anything from the fail step (2), tried to install:

"HP Photosmart Basic Print and Scan Driver"

from

http://h10025.www1.hp.com/ewfrf/wc/...&cc=us&dlc=en&product=1146331&os=2093&lang=en

With the USB cable unplug all the time.

This installer finishes saying that is all ready to be used.

But no.. when I plug the USB cable and turn the printer on, the Vista Device
Manager says that new hardware was found and starts the normal process only
to fail in the end saying that it couldn't find any driver.


Any ideas?

TIA


--
Fernando Cacciola
SciSoft
http://fcacciola.50webs.com


Here is the tail of the "setupapi.dev.log"
[Device Install (Hardware initiated) -
USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:16.413
Click to expand...
Click to expand...
Click to expand...
ump: Creating Install Process: DrvInst.exe 15:07:16.413
ndv: Retrieving device info...
ndv: Setting device parameters...
ndv: Building driver list...
dvi: {Build Driver List} 15:07:16.554
dvi: Searching for hardware ID(s):
dvi: usb\vid_03f0&pid_5611&rev_0100
dvi: usb\vid_03f0&pid_5611
dvi: Searching for compatible ID(s):
dvi: usb\devclass_00&subclass_00&prot_00
dvi: usb\devclass_00&subclass_00
dvi: usb\devclass_00
dvi: usb\composite
dvi: Enumerating INFs from path list 'C:\Windows\INF'
inf: Searched 1 potential matches in published INF directory
inf: Searched 29 INFs in directory: 'C:\Windows\INF'
dvi: {Build Driver List - exit(0x00000000)} 15:07:16.698
ndv: Selecting best match...
dvi: {DIF_SELECTBESTCOMPATDRV} 15:07:16.698
dvi: No class installer for 'Photosmart C3100 series'
dvi: No CoInstallers found
dvi: Default installer: Enter 15:07:16.700
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this
device.
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 15:07:16.702
ndv: {Core Device Install}
ndv: Device install status=0xe0000203
ndv: Performing device install final cleanup...
! ndv: Queueing up error report since device installation failed...
ndv: {Core Device Install - exit(0xe0000203)}
ump: Server install process exited with code 0xe0000203 15:07:16.709
<<< Section end 2007/06/11 15:07:16.797
<<< [Exit status: FAILURE(0xe0000203)]

[Device Install (Found New Hardware Wizard) -
USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:39.017
Click to expand...
Click to expand...
Click to expand...
<<< Section end 2007/06/11 15:07:57.534
<<< [Exit status: SUCCESS]








And here's the tail of "setupapi.app.log"

[Build Driver List - USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:24.649
Click to expand...
Click to expand...
Click to expand...
cmd: "C:\Windows\System32\newdev.exe" "00000001"
\\.\pipe\PNP_Device_Install_Pipe_1.{67237c79-8f19-4b14-8eee-7eba8a9eef25}
"USB\VID_03F0&PID_5611\BR73HGM17G04KV"
dvi: Searching for hardware ID(s):
dvi: usb\vid_03f0&pid_5611&rev_0100
dvi: usb\vid_03f0&pid_5611
dvi: Searching for compatible ID(s):
dvi: usb\devclass_00&subclass_00&prot_00
dvi: usb\devclass_00&subclass_00
dvi: usb\devclass_00
dvi: usb\composite
dvi: Enumerating INFs from path list 'C:\Windows\inf'
inf: Searched 1 potential matches in published INF directory
inf: Searched 29 INFs in directory: 'C:\Windows\inf'
<<< Section end 2007/06/11 15:07:24.790
<<< [Exit status: SUCCESS]

[DIF_SELECTBESTCOMPATDRV - USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:24.852
Click to expand...
Click to expand...
Click to expand...
cmd: "C:\Windows\System32\newdev.exe" "00000001"
\\.\pipe\PNP_Device_Install_Pipe_1.{67237c79-8f19-4b14-8eee-7eba8a9eef25}
"USB\VID_03F0&PID_5611\BR73HGM17G04KV"
dvi: No class installer for 'Photosmart C3100 series'
dvi: No CoInstallers found
dvi: Default installer: Enter 15:07:24.852
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this device.
<<< Section end 2007/06/11 15:07:24.868
<<< [Exit status: FAILURE(0xe0000228)]

[DIF_SELECTBESTCOMPATDRV - USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:39.017
Click to expand...
Click to expand...
Click to expand...
cmd: "C:\Windows\System32\newdev.exe" "00000001"
\\.\pipe\PNP_Device_Install_Pipe_1.{67237c79-8f19-4b14-8eee-7eba8a9eef25}
"USB\VID_03F0&PID_5611\BR73HGM17G04KV"
dvi: No class installer for 'Photosmart C3100 series'
dvi: Default installer: Enter 15:07:39.017
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this device.
<<< Section end 2007/06/11 15:07:39.017
<<< [Exit status: FAILURE(0xe0000228)]

flq: {SPFILENOTIFY_CABINETINFO}
flq: {SPFILENOTIFY_CABINETINFO - exit(0x00000000)}
flq: {SPFILENOTIFY_FILEEXTRACTED}
flq: {SPFILENOTIFY_FILEEXTRACTED - exit(0x00000000)}
flq: {SPFILENOTIFY_CABINETINFO}
flq: {SPFILENOTIFY_CABINETINFO - exit(0x00000000)}
flq: {SPFILENOTIFY_FILEEXTRACTED}
flq: {SPFILENOTIFY_FILEEXTRACTED - exit(0x00000000)}
flq: {SPFILENOTIFY_CABINETINFO}
flq: {SPFILENOTIFY_CABINETINFO - exit(0x00000000)}
flq: {SPFILENOTIFY_FILEEXTRACTED}
flq: {SPFILENOTIFY_FILEEXTRACTED - exit(0x00000000)}
 
G

Guest

Fernando,

Some folks have had good fortune in resolving problems such as you have by
deleting the INFCACHE.1 file. It's
located at C:\Windows\inf (scroll down to the file). It's OK to delete the
file even when it has nothing to do with the problem.
--
freddy


Fernando Cacciola said:
This comes from my previous post in this.

I followed the two adviced recieved but I still cannot install the driver
for the HP Photosmart C3180.

This is what I did in my last try

1) Uninstalled by all possible means every HP driver and software previously
installed

2) Tried to insall

"HP Photosmart Full Feature Software and Drivers"

from

http://h10025.www1.hp.com/ewfrf/wc/...&cc=us&dlc=en&product=1146331&os=2093&lang=en

Following the instruccions which is to keep the USB cable unplugged and the
printer off until the installer says otherwise.

This doesn't pass the driver insallation part.

3) Without un-installing anything from the fail step (2), tried to install:

"HP Photosmart Basic Print and Scan Driver"

from

http://h10025.www1.hp.com/ewfrf/wc/...&cc=us&dlc=en&product=1146331&os=2093&lang=en

With the USB cable unplug all the time.

This installer finishes saying that is all ready to be used.

But no.. when I plug the USB cable and turn the printer on, the Vista Device
Manager says that new hardware was found and starts the normal process only
to fail in the end saying that it couldn't find any driver.


Any ideas?

TIA


--
Fernando Cacciola
SciSoft
http://fcacciola.50webs.com


Here is the tail of the "setupapi.dev.log"
[Device Install (Hardware initiated) -
USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:16.413
Click to expand...
Click to expand...
ump: Creating Install Process: DrvInst.exe 15:07:16.413
ndv: Retrieving device info...
ndv: Setting device parameters...
ndv: Building driver list...
dvi: {Build Driver List} 15:07:16.554
dvi: Searching for hardware ID(s):
dvi: usb\vid_03f0&pid_5611&rev_0100
dvi: usb\vid_03f0&pid_5611
dvi: Searching for compatible ID(s):
dvi: usb\devclass_00&subclass_00&prot_00
dvi: usb\devclass_00&subclass_00
dvi: usb\devclass_00
dvi: usb\composite
dvi: Enumerating INFs from path list 'C:\Windows\INF'
inf: Searched 1 potential matches in published INF directory
inf: Searched 29 INFs in directory: 'C:\Windows\INF'
dvi: {Build Driver List - exit(0x00000000)} 15:07:16.698
ndv: Selecting best match...
dvi: {DIF_SELECTBESTCOMPATDRV} 15:07:16.698
dvi: No class installer for 'Photosmart C3100 series'
dvi: No CoInstallers found
dvi: Default installer: Enter 15:07:16.700
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this
device.
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 15:07:16.702
ndv: {Core Device Install}
ndv: Device install status=0xe0000203
ndv: Performing device install final cleanup...
! ndv: Queueing up error report since device installation failed...
ndv: {Core Device Install - exit(0xe0000203)}
ump: Server install process exited with code 0xe0000203 15:07:16.709
<<< Section end 2007/06/11 15:07:16.797
<<< [Exit status: FAILURE(0xe0000203)]

[Device Install (Found New Hardware Wizard) -
USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:39.017
Click to expand...
Click to expand...
<<< Section end 2007/06/11 15:07:57.534
<<< [Exit status: SUCCESS]








And here's the tail of "setupapi.app.log"

[Build Driver List - USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:24.649
Click to expand...
Click to expand...
cmd: "C:\Windows\System32\newdev.exe" "00000001"
\\.\pipe\PNP_Device_Install_Pipe_1.{67237c79-8f19-4b14-8eee-7eba8a9eef25}
"USB\VID_03F0&PID_5611\BR73HGM17G04KV"
dvi: Searching for hardware ID(s):
dvi: usb\vid_03f0&pid_5611&rev_0100
dvi: usb\vid_03f0&pid_5611
dvi: Searching for compatible ID(s):
dvi: usb\devclass_00&subclass_00&prot_00
dvi: usb\devclass_00&subclass_00
dvi: usb\devclass_00
dvi: usb\composite
dvi: Enumerating INFs from path list 'C:\Windows\inf'
inf: Searched 1 potential matches in published INF directory
inf: Searched 29 INFs in directory: 'C:\Windows\inf'
<<< Section end 2007/06/11 15:07:24.790
<<< [Exit status: SUCCESS]

[DIF_SELECTBESTCOMPATDRV - USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:24.852
Click to expand...
Click to expand...
cmd: "C:\Windows\System32\newdev.exe" "00000001"
\\.\pipe\PNP_Device_Install_Pipe_1.{67237c79-8f19-4b14-8eee-7eba8a9eef25}
"USB\VID_03F0&PID_5611\BR73HGM17G04KV"
dvi: No class installer for 'Photosmart C3100 series'
dvi: No CoInstallers found
dvi: Default installer: Enter 15:07:24.852
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this device.
<<< Section end 2007/06/11 15:07:24.868
<<< [Exit status: FAILURE(0xe0000228)]

[DIF_SELECTBESTCOMPATDRV - USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:39.017
Click to expand...
Click to expand...
cmd: "C:\Windows\System32\newdev.exe" "00000001"
\\.\pipe\PNP_Device_Install_Pipe_1.{67237c79-8f19-4b14-8eee-7eba8a9eef25}
"USB\VID_03F0&PID_5611\BR73HGM17G04KV"
dvi: No class installer for 'Photosmart C3100 series'
dvi: Default installer: Enter 15:07:39.017
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this device.
<<< Section end 2007/06/11 15:07:39.017
<<< [Exit status: FAILURE(0xe0000228)]

flq: {SPFILENOTIFY_CABINETINFO}
flq: {SPFILENOTIFY_CABINETINFO - exit(0x00000000)}
flq: {SPFILENOTIFY_FILEEXTRACTED}
flq: {SPFILENOTIFY_FILEEXTRACTED - exit(0x00000000)}
flq: {SPFILENOTIFY_CABINETINFO}
flq: {SPFILENOTIFY_CABINETINFO - exit(0x00000000)}
flq: {SPFILENOTIFY_FILEEXTRACTED}
flq: {SPFILENOTIFY_FILEEXTRACTED - exit(0x00000000)}
flq: {SPFILENOTIFY_CABINETINFO}
flq: {SPFILENOTIFY_CABINETINFO - exit(0x00000000)}
flq: {SPFILENOTIFY_FILEEXTRACTED}
flq: {SPFILENOTIFY_FILEEXTRACTED - exit(0x00000000)}
Click to expand...
 
F

Fernando Cacciola

freddy said:
Fernando,

Some folks have had good fortune in resolving problems such as you
have by deleting the INFCACHE.1 file.
Click to expand...

!!!!!!!VOILA!!!!!!!!

That fixed it!

After deleting that file, I just turned on the printer an let the device
manager find the driver, which this time worked.

Not only that.. the HP installer resumed from the point it failed before, so
I now have all the printer and scanner stuff in place.

Thank you very much!

Fernando
 
G

Guest

Fernando,

Removing that file sometimes works, but sometimes not. I've added that fact
to my long list of things I know but don't understand. I'm glad it worked
for you.
 
R

Rock

Fernando,

Removing that file sometimes works, but sometimes not. I've added that
fact
to my long list of things I know but don't understand. I'm glad it worked
for you.
Click to expand...

I know deleting that file has resolved USB detection problems in quite a few
instances, however, Darrell Gorter from MS posted a reply to one of these
threads cautioning against deleting that file. He said it can have other
effects. Unfortunately he never replied to my request for more info on what
problems deleting InfCache.1 can have. I have not been recommending that
solution for now because of his (uncertain) response.
 
G

Guest

Rock,

Yeah, I'd like to know what problems could be in store, too. I wonder why
he Didn't respond. Maybe he's having problems finding the answer. No one
who has benefited from removing that file has posted back with an issue.
Dunno.
 
R

Rock

Rock,

Yeah, I'd like to know what problems could be in store, too. I wonder why
he Didn't respond. Maybe he's having problems finding the answer. No one
who has benefited from removing that file has posted back with an issue.
Dunno.
Click to expand...

I really haven't seen Darrell much, or at all since that time. Maybe
something else happened with him.
 
B

Brendan Carr

That fixed my problem too - doesn't look like any adverse effects
either.
Thanks so much!!

Fernando,

Some folks have had good fortune in resolving problems such as you have by
deleting the INFCACHE.1 file. It's
located at C:\Windows\inf (scroll down to the file). It's OK to delete the
file even when it has nothing to do with the problem.
--
freddy

Fernando Cacciola said:
This comes from my previous post in this.
Click to expand...
I followed the two adviced recieved but I still cannot install the driver
for the HP Photosmart C3180.
Click to expand...
This is what I did in my last try
Click to expand...
1) Uninstalled by all possible means every HP driver and software previously
installed
Click to expand...
2) Tried to insall
Click to expand...
"HP Photosmart Full Feature Software and Drivers"


Following the instruccions which is to keep the USB cable unplugged and the
printer off until the installer says otherwise.
Click to expand...
This doesn't pass the driver insallation part.
Click to expand...
3) Without un-installing anything from the fail step (2), tried to install:
Click to expand...
"HP Photosmart Basic Print and Scan Driver"


With the USB cable unplug all the time.
Click to expand...
This installer finishes saying that is all ready to be used.
Click to expand...
But no.. when I plug the USB cable and turn the printer on, the Vista Device
Manager says that new hardware was found and starts the normal process only
to fail in the end saying that it couldn't find any driver.
Click to expand...
Any ideas?
Click to expand...
Here is the tail of the "setupapi.dev.log"
[Device Install (Hardware initiated) -
USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:16.413
Click to expand...
ump: Creating Install Process: DrvInst.exe 15:07:16.413
ndv: Retrieving device info...
ndv: Setting device parameters...
ndv: Building driver list...
dvi: {Build Driver List} 15:07:16.554
dvi: Searching for hardware ID(s):
dvi: usb\vid_03f0&pid_5611&rev_0100
dvi: usb\vid_03f0&pid_5611
dvi: Searching for compatible ID(s):
dvi: usb\devclass_00&subclass_00&prot_00
dvi: usb\devclass_00&subclass_00
dvi: usb\devclass_00
dvi: usb\composite
dvi: Enumerating INFs from path list 'C:\Windows\INF'
inf: Searched 1 potential matches in published INF directory
inf: Searched 29 INFs in directory: 'C:\Windows\INF'
dvi: {Build Driver List - exit(0x00000000)} 15:07:16.698
ndv: Selecting best match...
dvi: {DIF_SELECTBESTCOMPATDRV} 15:07:16.698
dvi: No class installer for 'Photosmart C3100 series'
dvi: No CoInstallers found
dvi: Default installer: Enter 15:07:16.700
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this
device.
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 15:07:16.702
ndv: {Core Device Install}
ndv: Device install status=0xe0000203
ndv: Performing device install final cleanup...
! ndv: Queueing up error report since device installation failed...
ndv: {Core Device Install - exit(0xe0000203)}
ump: Server install process exited with code 0xe0000203 15:07:16.709
<<< Section end 2007/06/11 15:07:16.797
<<< [Exit status: FAILURE(0xe0000203)]
[Device Install (Found New Hardware Wizard) -
USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:39.017
Click to expand...
<<< Section end 2007/06/11 15:07:57.534
<<< [Exit status: SUCCESS]
Click to expand...
And here's the tail of "setupapi.app.log"
[Build Driver List - USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:24.649
Click to expand...
cmd: "C:\Windows\System32\newdev.exe" "00000001"
\\.\pipe\PNP_Device_Install_Pipe_1.{67237c79-8f19-4b14-8eee-7eba8a9eef25}
"USB\VID_03F0&PID_5611\BR73HGM17G04KV"
dvi: Searching for hardware ID(s):
dvi: usb\vid_03f0&pid_5611&rev_0100
dvi: usb\vid_03f0&pid_5611
dvi: Searching for compatible ID(s):
dvi: usb\devclass_00&subclass_00&prot_00
dvi: usb\devclass_00&subclass_00
dvi: usb\devclass_00
dvi: usb\composite
dvi: Enumerating INFs from path list 'C:\Windows\inf'
inf: Searched 1 potential matches in published INF directory
inf: Searched 29 INFs in directory: 'C:\Windows\inf'
<<< Section end 2007/06/11 15:07:24.790
<<< [Exit status: SUCCESS]
[DIF_SELECTBESTCOMPATDRV - USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:24.852
Click to expand...
cmd: "C:\Windows\System32\newdev.exe" "00000001"
\\.\pipe\PNP_Device_Install_Pipe_1.{67237c79-8f19-4b14-8eee-7eba8a9eef25}
"USB\VID_03F0&PID_5611\BR73HGM17G04KV"
dvi: No class installer for 'Photosmart C3100 series'
dvi: No CoInstallers found
dvi: Default installer: Enter 15:07:24.852
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this device.
<<< Section end 2007/06/11 15:07:24.868
<<< [Exit status: FAILURE(0xe0000228)]
[DIF_SELECTBESTCOMPATDRV - USB\VID_03F0&PID_5611\BR73HGM17G04KV]
Section start 2007/06/11 15:07:39.017
Click to expand...
cmd: "C:\Windows\System32\newdev.exe" "00000001"
\\.\pipe\PNP_Device_Install_Pipe_1.{67237c79-8f19-4b14-8eee-7eba8a9eef25}
"USB\VID_03F0&PID_5611\BR73HGM17G04KV"
dvi: No class installer for 'Photosmart C3100 series'
dvi: Default installer: Enter 15:07:39.017
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this device.
<<< Section end 2007/06/11 15:07:39.017
<<< [Exit status: FAILURE(0xe0000228)]
Click to expand...
flq: {SPFILENOTIFY_CABINETINFO}
flq: {SPFILENOTIFY_CABINETINFO - exit(0x00000000)}
flq: {SPFILENOTIFY_FILEEXTRACTED}
flq: {SPFILENOTIFY_FILEEXTRACTED - exit(0x00000000)}
flq: {SPFILENOTIFY_CABINETINFO}
flq: {SPFILENOTIFY_CABINETINFO - exit(0x00000000)}
flq: {SPFILENOTIFY_FILEEXTRACTED}
flq: {SPFILENOTIFY_FILEEXTRACTED - exit(0x00000000)}
flq: {SPFILENOTIFY_CABINETINFO}
flq: {SPFILENOTIFY_CABINETINFO - exit(0x00000000)}
flq: {SPFILENOTIFY_FILEEXTRACTED}
flq: {SPFILENOTIFY_FILEEXTRACTED - exit(0x00000000)}
Click to expand...
Click to expand...
 

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