Start menu and Desktop Icon Issue

[Mike H]

I am setting up a Vista Business standard test machine at my office to test
our future cutover to Vista. I have the Start Menu, Explorer and Control
Panel set to use Windows Classic view. Anyways installing Office 07 suit,
Adobe reader8, Winzip11, vmware, Lotus Notes and Testpad5 on my machine
everything was working fine. Then I installed Filezilla 3.0.8.1, which is
their new Vista version. After I installed it for some reason it blew away a
bunch of my shortcuts. Adobe, winzip, vmware, office, notes and a few more
shortcuts no longer work on my desktop or through the Start Menu. If I
actually navigate to the .exe for any of the before mention apps they will
open and work fine. Any Office file no longer displays its default icon and
will just show the generic one likes its not a recognized extension, but they
will open fine. I've tried uninstalling Filezilla and it didn't help, I've
tried disabling context menu handlers but that didn't help either, and
deleting my Icon Cache. If I login under another account all of the icon
except for the Office 07 display fine. Has anyone seen this before or have
any suggestions besides manually recreating the shortcuts?

 

[Mark L. Ferguson]

It's likely that the 'IconCach.db' file is corrupt.
Right click, an Command Prompt shortcut, 'run as administrator'
shutdown Explorer in Task Manager
At the prompt, go to C:\Users\<user>\AppData\Local
atrib -h IconCache.db
del IconCache.db
start explorer

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[Mike H]

As I wrote in my original post, I've already done these steps. Also I just
tried to change the icon by going into the property settings and it says

"Windows Cannot find the file"
%SystemRoot%\Installer\{CD95F661-A5C4-44F5-A6AA-ECDD91C240B5}\IconCD95F6610.exe."

 

[Mike H]

I have completed a system restore to a time before I installed Filezilla and
it didn't fix my issue.

 

[Ken Blake, MVP]

On Mon, 7 Apr 2008 12:30:02 -0700, Mike H <Mike

I am setting up a Vista Business standard test machine at my office to test
our future cutover to Vista. I have the Start Menu, Explorer and Control
Panel set to use Windows Classic view. Anyways installing Office 07 suit,
Adobe reader8, Winzip11, vmware, Lotus Notes and Testpad5 on my machine
everything was working fine. Then I installed Filezilla 3.0.8.1, which is
their new Vista version. After I installed it for some reason it blew away a
bunch of my shortcuts. Adobe, winzip, vmware, office, notes and a few more
shortcuts no longer work on my desktop or through the Start Menu.

I can't tell you why you're having the problem or how to fix it, but I
can tell you that I recently upgraded from FileZilla 3.0.8 to 3.0.8.1,
and have not experienced such a problem.

Whatever is causing the problem, I doubt that FileZilla has anything
to do with it.

 

[Mike H]

We push McAfee out to all our machines and we're currently running VirusScan
8.5.0.781 and AntiSpyware 8.5.0.163. Any idea's why restoring to a time
previous to the install wouldn't fix the issue? Does a restore only touch
some files?

 

[Mike H]

Well I was guessing it was filezilla just becuase my issue start right after
its install and it did have an option to install a Shell Extension that
allows droping and dragging from Explorer.

 

[Mike H]

This tool says: "Size / OS: 544 KB, Windows 2K/XP/2003" so it doesn't look
like it works with Vista. Also as I mentioned in my original post this is a
test machine for the company I worked for and even though I like and use AVG
and home its not going to be a company wide option. I will work on removing
Mcafeeto just to see if it does solve the issue and I'll report back.

 

[Mike H]

Its unistalled now, I DL the MCPR.exe tool from McAfee. It obviously didn't
fix my issue yet becuase what ever it removed is still gone. Do you know
where in the reg where all the desktop and start menu shortcuts are handled?
or if it would be possible add soem keys back to fix the shortucts?

 

[Ken Blake, MVP]

Well I was guessing it was filezilla just becuase my issue start right after
its install and it did have an option to install a Shell Extension that
allows droping and dragging from Explorer.

I don't know for sure that your guess is wrong, especially since I
don't have a better answer for you. I was only saying that based on my
personal experience with FileZilla, I doubted that that was the cause.

So my recommendation is that as you proceed in your troubleshooting,
you don't rule out the possibility that the problem may have another
cause.