G
Guest
build 2344
Install the app
How to install the app on iOS
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G
Guest
Has anyone had a problem installing this new version? I should know better
after what happened last year. Hope it isn't just me....
after what happened last year. Hope it isn't just me....
J
Jim Higgins
MaDonna said:Has anyone had a problem installing this new version? I should know better
after what happened last year. Hope it isn't just me....
No problems here with installation. Out of habit I uninstalled the old and
then put the new version in. I also have two previous versions-just in
case.
G
Guest
Jim Higgins said:No problems here with installation. Out of habit I uninstalled the old and
then put the new version in. I also have two previous versions-just in
case.
***********************************************************************************
Well, I guess I was one of the unlucky ones. I did get the Win32-Delf-BPK
trojan when I downloaded the new version. Check this link out I found this
morning!!!
http://www.microsoft.com/communitie...&tid=2ffc0639-1331-4bbc-879c-0b0b4731f683&p=1
G
Guest
no problem.
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yours truly, the crackpot
--
yours truly, the crackpot
MaDonna said:Has anyone had a problem installing this new version? I should know better
after what happened last year. Hope it isn't just me....
B
Bill Sanderson MVP
I don't see, in that thread, whether they resolved the question of whether
this detection was a false postive.
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this detection was a false postive.
--
D
Dave M
Yes, they did resolve it as a FP, Bill. Apparently that Webroot page was
updated (or hidden) after MaDonna responded, because it was there earlier
today. Here's the direct reference:
http://support.webroot.com/ics/support/default.asp?deptID=776
updated (or hidden) after MaDonna responded, because it was there earlier
today. Here's the direct reference:
http://support.webroot.com/ics/support/default.asp?deptID=776
D
Dave M
Trying a quote instead my link didn't work, ...as posted on the Webroot
support site:
Avast AntiVirus is detecting a trojan when I install Spy Sweeper with
AntiVirus 5.3
Symptom
When you install or run Spy Sweeper with AntiVirus and you have Avast!
AntiVirus software (www.avast.com) running you may receive an alert from
Avast! that a trojan is detected in SpySweeperUI.exe. Avast! blocks the
access to the Spy Sweeper User Interface and you can't open the Spy Sweeper
program anymore.
Cause
Avast! detects a threath by accident (false positive) and blocks the
spysweeperui.exe process that is needed to run Spy Sweeper properly. Avast!
is releasing a new virus database as soon a possible to solve this issue.
Work Around
In order to use Spy Sweeper normally you need to add the SpySweepeUI.exe
executable in the exclusion list of the On-Access Protection of Avast!.
For support and more information on Avast! please refer to
http://www.avast.com
1.. Right click on the Avast! icon in the systemtray and open the
On-Access Protection Control screen
2.. Click on the Details button if needed
3.. Open the Standard Shield screen and click on the Customize button
on the right
4.. In the following screen open the Advanced tab -> Add and add the
exclusion for Spy Sweeper by entering the entire path:
c:\Program Files\Webroot\Spy Sweeper\SpySweeperUi.exe
Click OK to close the screen.
support site:
Avast AntiVirus is detecting a trojan when I install Spy Sweeper with
AntiVirus 5.3
Symptom
When you install or run Spy Sweeper with AntiVirus and you have Avast!
AntiVirus software (www.avast.com) running you may receive an alert from
Avast! that a trojan is detected in SpySweeperUI.exe. Avast! blocks the
access to the Spy Sweeper User Interface and you can't open the Spy Sweeper
program anymore.
Cause
Avast! detects a threath by accident (false positive) and blocks the
spysweeperui.exe process that is needed to run Spy Sweeper properly. Avast!
is releasing a new virus database as soon a possible to solve this issue.
Work Around
In order to use Spy Sweeper normally you need to add the SpySweepeUI.exe
executable in the exclusion list of the On-Access Protection of Avast!.
For support and more information on Avast! please refer to
http://www.avast.com
1.. Right click on the Avast! icon in the systemtray and open the
On-Access Protection Control screen
2.. Click on the Details button if needed
3.. Open the Standard Shield screen and click on the Customize button
on the right
4.. In the following screen open the Advanced tab -> Add and add the
exclusion for Spy Sweeper by entering the entire path:
c:\Program Files\Webroot\Spy Sweeper\SpySweeperUi.exe
Click OK to close the screen.
B
Bill Sanderson MVP
Thanks! That's what I expected, and I'm glad to see it documented here--so
that others reading this thread will get the full story.
--
that others reading this thread will get the full story.
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