Specific question about Oulook/Exchange setup

[Guest]

Hi ALL,

Business Requirements:

1. For the sake of argument and to protect the innocent, we will assume that
the name of the company is ACME and their corresponding domain is acme.com

2. Each employee needs to have an e-mail address such as (e-mail address removed)

3. Employees need to send/receive e-mails to/from customers on the Internet.

4. Customers can also send e-mails to a general address: (e-mail address removed)

5. Some designated employees need to review the messages addressed to
(e-mail address removed) and respond to them either from their own e-mail address (
(e-mail address removed) ) or from the general ( (e-mail address removed) ) address.


Current Status:

1. SBS 2003 is installed.
2. Each employee has a user account and a corresponding e-mail address (
(e-mail address removed) )
3. An additional user called ACME was created with a corresponding e-mail
address ( (e-mail address removed) )
4. All users use Outlook 2003 as mail client and have an Exchange connection
to their corresponding mailbox ( (e-mail address removed) )
5. Designated users have additional IMAP connection to the ACME mailbox (
(e-mail address removed) ) on the same SBS server. In these cases, the personal account
( (e-mail address removed) ) is the default account. Those users MUST see both
accounts (personal and general) in one screen;

Problem Description:

Messages sent from the IMAP ACME account are being saved in the Sent folder
of the personal ( (e-mail address removed) ) account, instead of being saved in
the Sent folder of the IMAP ACME account.

What do we need:

Messages sent from the IMAP ACME account should be saved in the Sent folder
of the IMAP ACME account ( (e-mail address removed) ).

IMAP is not requirement; We just kept using the same structure as it was
before an upgrade from iMail to Exchange;


Question:

1. How to configure Outlook to save sent messages in the appropriate Sent
folders corresponding to the account the message was sent from (john.smith or
acme)?

Many, many thanks for your help.

 

[Brian Tillman]

1. How to configure Outlook to save sent messages in the appropriate
Sent folders corresponding to the account the message was sent from
(john.smith or acme)?

You create rules to move the outgoing messages to the proper forlders based
on sending account. I believe Outlook 2007 will be able to handle the issue
without rules.

 

[Guest]

You create rules to move the outgoing messages to the proper forlders based
on sending account. I believe Outlook 2007 will be able to handle the issue
without rules.

Hi Brian,

YES, we tried that, but the problem IS that you can not MOVE messaqe, you
can ONLY COPY;

therefore, everytime you run the rule, there are double, triple ...etc
messages in (e-mail address removed) Sent folder;



Thanks,
Sava

 

[Brian Tillman]

YES, we tried that, but the problem IS that you can not MOVE messaqe,
you can ONLY COPY;

Untrue. If that's what you see then you have incorrect settings.