Some mail stuck in Outbox

[Outlook 2003]

I appear to have the same problem as the one reported
in "outbox keeps some e-mails hostage" in this newsgroup
earlier today.

I run Outlook 2003 under Win2000. Occasionally a simple
mail item, without attachments, gets stuck in the outbox.
I have tried the following:
- Reopen it and send it to a different address. It won't move.
- Create new mails and send them to the same address:
They get sent immediately but the faulty item remains in
the Outbox.
- Recreate the item, using cut & paste. It gets sent immediately
but the faulty item remains in the Outbox.
- Run scanpst.exe. It found & fixed some errors but failed
to fix the problem.
- Open the mail store from a WinXP PC that also runs
Outlook 2003. The faulty item gets sent immediately.

When this happens then the send/receive message will not
appear in the Outlook task bar at the bottom. It is as if the
faulty item had turned "invisible" to the send/receive process
while on the Win2000 machine.

The problem is not restricted to my machine - some of
my clients have experienced it too.

Any suggestions (other than recreating the item)?

 

[P Pron]

Outlook 2003 wrote:
|| I appear to have the same problem as the one reported
|| in "outbox keeps some e-mails hostage" in this newsgroup
|| earlier today.
||
|| I run Outlook 2003 under Win2000. Occasionally a simple
|| mail item, without attachments, gets stuck in the outbox.
|| I have tried the following:
|| - Reopen it and send it to a different address. It won't move.
|| - Create new mails and send them to the same address:
|| They get sent immediately but the faulty item remains in
|| the Outbox.
|| - Recreate the item, using cut & paste. It gets sent immediately
|| but the faulty item remains in the Outbox.
|| - Run scanpst.exe. It found & fixed some errors but failed
|| to fix the problem.
|| - Open the mail store from a WinXP PC that also runs
|| Outlook 2003. The faulty item gets sent immediately.
||
|| When this happens then the send/receive message will not
|| appear in the Outlook task bar at the bottom. It is as if the
|| faulty item had turned "invisible" to the send/receive process
|| while on the Win2000 machine.
||
|| The problem is not restricted to my machine - some of
|| my clients have experienced it too.
||
|| Any suggestions (other than recreating the item)?

I've had the same thing happen - most recently a few minutes ago. Most of
the time I've had to recreate them, but this morning's batch went when I
opened them from within the outbox and clicked "send" again...

I've noticed that it only seems to happen with my Gmail a/c, not with the
one provided by my ISP

paul

 

[Diane Poremsky [MVP]]

Does it happen on new mails or replies or both? Do you have an account
identified as default in tools, accounts, view or change... ?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

 

[Outlook]

So far it's happned to new mails only.

There are several accounts, one of which is the Default account.
Designating a different account as the Default account makes
no difference: Clicking Send/Receive starts a brief send/receive
cycle but the item stays put in the Outbox.

Does it happen on new mails or replies or both? Do you have an account
identified as default in tools, accounts, view or change... ?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

I've had the same thing happen - most recently a few minutes ago. Most of
the time I've had to recreate them, but this morning's batch went when I
opened them from within the outbox and clicked "send" again...

I've noticed that it only seems to happen with my Gmail a/c, not with the
one provided by my ISP

paul

 

[Diane Poremsky [MVP]]

I've seen it happen when no account was set as default (a side effect of
using the automated creation utility provided by some ISPs) - and since one
was default, it's something else.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

So far it's happned to new mails only.

There are several accounts, one of which is the Default account.
Designating a different account as the Default account makes
no difference: Clicking Send/Receive starts a brief send/receive
cycle but the item stays put in the Outbox.

Does it happen on new mails or replies or both? Do you have an account
identified as default in tools, accounts, view or change... ?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

I've had the same thing happen - most recently a few minutes ago. Most of
the time I've had to recreate them, but this morning's batch went when
I
opened them from within the outbox and clicked "send" again...

I've noticed that it only seems to happen with my Gmail a/c, not with the
one provided by my ISP

paul

 

[Guest]

By any chance, do you have Business Contact Manager installed? Apparently
it, along with other "Add-Ins" can cause emails to get stuck in the outbox.
There may be a fix now or soon that will allow BCM to keep working, but I
stopped BCM (by editing a registry item - changing its "LoadBehavior" to "0")
and it seemed to fix my problem.

 

[Outlook 2003]

By any chance, do you have Business Contact Manager installed? Apparently
it, along with other "Add-Ins" can cause emails to get stuck in the outbox.
There may be a fix now or soon that will allow BCM to keep working, but I
stopped BCM (by editing a registry item - changing its "LoadBehavior" to "0")
and it seemed to fix my problem.

I don't think I have - I'm not even aware of its existence.
What's the exact registry key you changed?

 

[Diane Poremsky [MVP]]

The reg keys are listed here: http://www.slipstick.com/problems/outbox.htm

There are several different descriptions of "won't send" - from looking in
the outbox and the mail converting to a read state or to mail really not
sending, if you don't go near the outbox. Other causes are listed here:
http://www.slipstick.com/problems/nosend.htm

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

 

[Pegasus \(MVP\)]

Hi Diane,

I'm the OP for this item. Thanks a lot for these extremely useful links.
Unfortunately they did not solve my problem. When I enabled logging
I found that Outlook thought there were no items to be sent - yet
there was still this infamous item in italics (not bolded) in the Outbox.
I will now raise the issue with Microsoft under an MVP call.

There is a minor error in the second link you quote. It says that
the log file is located in the user's profile folder. It's actually located
in the user's %temp% folder, which is not necessarily in %UserProfile%.

I'll keep you posted.

The reg keys are listed here: http://www.slipstick.com/problems/outbox.htm

There are several different descriptions of "won't send" - from looking in
the outbox and the mail converting to a read state or to mail really not
sending, if you don't go near the outbox. Other causes are listed here:
http://www.slipstick.com/problems/nosend.htm

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

to
"0")

I don't think I have - I'm not even aware of its existence.
What's the exact registry key you changed?

 

[Pegasus \(MVP\)]

Microsoft suggest that the problem is often caused by an interaction
between Trend Internet Security and Outlook: Trend can modify a
mail item in such a way that it will never get sent, even after Trend
is uninstalled.

The suggestion sounds reasonable but needs to be tested. I will
now install a different virus scanner on the PC belonging to my
worst affected client, then observe the situation over a number
of weeks.

Thanks again for your help.

The reg keys are listed here: http://www.slipstick.com/problems/outbox.htm

There are several different descriptions of "won't send" - from looking in
the outbox and the mail converting to a read state or to mail really not
sending, if you don't go near the outbox. Other causes are listed here:
http://www.slipstick.com/problems/nosend.htm

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

to
"0")

I don't think I have - I'm not even aware of its existence.
What's the exact registry key you changed?

 

[P Pron]

I haven't got Trend Internet Security - I use Norton. Using that, the outbox
empties *before* the Norton scanning pop-up pops up. If it's a piece of mail
that's got stuck, the pop-up doesn't appear.

paul

Pegasus (MVP) wrote:
|| Microsoft suggest that the problem is often caused by an interaction
|| between Trend Internet Security and Outlook: Trend can modify a
|| mail item in such a way that it will never get sent, even after Trend
|| is uninstalled.
||
|| The suggestion sounds reasonable but needs to be tested. I will
|| now install a different virus scanner on the PC belonging to my
|| worst affected client, then observe the situation over a number
|| of weeks.
||
|| Thanks again for your help.
||
|| ||| The reg keys are listed here:
||| http://www.slipstick.com/problems/outbox.htm
|||
||| There are several different descriptions of "won't send" - from
||| looking in the outbox and the mail converting to a read state or to
||| mail really not sending, if you don't go near the outbox. Other
||| causes are listed here: http://www.slipstick.com/problems/nosend.htm
|||
||| --
||| Diane Poremsky [MVP - Outlook]
||| Author, Teach Yourself Outlook 2003 in 24 Hours
||| Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
|||
||| Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
|||
|||
|||
||| Subscribe to Exchange Messaging Outlook newsletter:
||| (e-mail address removed)
|||
|||
||| ||||
|||| ||||| By any chance, do you have Business Contact Manager installed?
||||| Apparently
||||| it, along with other "Add-Ins" can cause emails to get stuck in
||||| the outbox. There may be a fix now or soon that will allow BCM to
||||| keep working, but I stopped BCM (by editing a registry item -
||||| changing its "LoadBehavior" to "0") and it seemed to fix my
||||| problem.
||||
|||| I don't think I have - I'm not even aware of its existence.
|||| What's the exact registry key you changed?

 

[Brian Tillman]

Microsoft suggest that the problem is often caused by an interaction
between Trend Internet Security and Outlook: Trend can modify a
mail item in such a way that it will never get sent, even after Trend
is uninstalled.

The suggestion sounds reasonable but needs to be tested. I will
now install a different virus scanner on the PC belonging to my
worst affected client, then observe the situation over a number
of weeks.

No matter what antivirus scanner you choose, always disable the mail
scanning feature, if one is included. More often than not, it interferes
with client/server communication and it's never needed as long as you run
the AV program's real-tim or on-access scanner.