SMTP Problem

[Tim Kowal]

I am having a problem sending email out through my school's SMTP server. The
error message is this:

Your message did not reach some or all of the intended recipients.
Subject: Test chapman out
Sent: 9/15/2004 8:07 PM
The following recipient(s) could not be reached:

'(e-mail address removed)' on 9/15/2004 8:07 PM

504 <timk>: Helo command rejected: need fully-qualified hostname



My machine name is TIMK. Apparently, when outlooks sends the HELO command,
it just uses the machine name and not a FQDN. Is there a way to force
outlook to do this? How? Thanks!

Tim

 

[Diane Poremsky [MVP]]

No, you can't force outlook to use a FQDN, it's a mail client, not a server
and the server is supposed to add the FQDN.

What server is the school using? It's treating outlook as a MTA or MSA, not
an MUA. The FQDN should only be required when the MTA/MSA's are talking to
each other.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

 

[Milly Staples [MVP - Outlook]]

Talk to your school's mail admin for assistance.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Tim Kowal asked:

| I am having a problem sending email out through my school's SMTP
| server. The error message is this:
|
| Your message did not reach some or all of the intended recipients.
| Subject: Test chapman out
| Sent: 9/15/2004 8:07 PM
| The following recipient(s) could not be reached:
|
| '(e-mail address removed)' on 9/15/2004 8:07 PM
|
| 504 <timk>: Helo command rejected: need fully-qualified hostname
|
|
|
| My machine name is TIMK. Apparently, when outlooks sends the HELO
| command, it just uses the machine name and not a FQDN. Is there a way
| to force outlook to do this? How? Thanks!
|
| Tim

 

[Brian Tillman]

I am having a problem sending email out through my school's SMTP
server. The error message is this:

Your message did not reach some or all of the intended recipients.
Subject: Test chapman out
Sent: 9/15/2004 8:07 PM
The following recipient(s) could not be reached:

'(e-mail address removed)' on 9/15/2004 8:07 PM

504 <timk>: Helo command rejected: need fully-qualified hostname

You don't have TCP/IP configured to add the domain name. Not an Outlook
problem.

 

[jjjj]

Stop giving out BAD advice

Who are you? and how can you know so little about basic stuff, yet still give out bad advice?
Outlook does not have to "be a server" to know its own darned name -- sheesh.
Outlook is sending the WRONG hostname/format to the smtp mail server.

Here is the REAL Internet-centric answer, not the "everyone else is wrong", MS centric answer:

1- hosts have names (joespc, TIMK, whatever)
2- hosts are part of domains (.joeshouse.com, .myschool.edu)
3- Windows systems also know themselves via a netbios name (JOESPC, TIMK)
4- There are settings on mail servers that require email clients to identify themselves with fully-qualified names (e.g., joespc.joeshouse.com, timk.myschool.edu)
... that *is* the defined standard
... mail server admins turn this on, often, to reduce spammers from connected and burping any old name
... mail server software often validates it against the IP address that connected (name = ip address' name?)

HOWEVER

5- Outlook sends the netbios name when connecting to smtp mail servers

So, until they fix their broken software ... you and I will just not be able to use Outlook with the more stringently-configured mail servers.


--jj