G
Guest
Hi, I apologize upfront if I have placed this post in the wrong forum...
I have Windows XP Professional. I am experiencing a slower internet access
and I believe that the problem is something that I must be causing and am not
aware of how to fix it..
I should start out by mentioning that I access my internet through Comcast.
Over the past several months, I noticed (thru accessing various broadband
test sites) that my download speeds were only ranging between 2.4 and 2.8
kbps. Comcast advertises speeds up to 6.0 kpbs. I contacted comcast who came
out to my home to troubleshoot the problem. After a good couple hours of
changing cable wires and splitters, etc. the technician diagnosed the problem
to be a faulty cable modem (it was about 4 years old).
Sure enough, when he installed the new modem, the speed was greatly
increased (even past 6.0 kpbs).We thought we had te problem solved. Now for
the tricky part..
I have a Linksys Wireless G router attached to the system and also an HP
Wireless Printer. Oh and my system is brand new - Dell; pentium 4; 3.6 mghz.
Before the tech left, I had him reinstall the router and we then checked the
speed again. There was little or no difference at all and I was still getting
around 6.0 kpbs of speed. I thought for sure the problem was fixed when the
modem was replaced and I was a happy guy.
The technician left and I then powered the system down. When I turned the
system back on about two hours later, I noticed a large degredation in speed
again. I ran the broadband speed test and saw that I was back at where I was
before the modem was replaced, which was about 2.4 - 2.8 kbps.
So I am perplexed. I contacted comcast who is willing to come out to my home
again, but I honestly feel they are not causing this issue, and that it must
be something inherent in my system that is causing the speed flucuations. My
gut keeps pointing me back to the Linksys Wireless G Router or the HP
Printer, but yet there were no issues with this equipment when the technician
reintalled them yesterday when we were running at 6.0 kpbs.
Finally, I also want to point out that an eror message popped up a couple
times yesterday which said the following - IEXPLORE.EXE - Application Error.
The instruction at “0x10003e8d†referenced memory at “0x10003e8dâ€. The memory
could not be “writtenâ€. I don't know if this is relevant to my situation or
not.
So with all that said, I am wondering if anyone out there can help me or
give me some troubleshootig tips. Sorry for the long post
I have Windows XP Professional. I am experiencing a slower internet access
and I believe that the problem is something that I must be causing and am not
aware of how to fix it..
I should start out by mentioning that I access my internet through Comcast.
Over the past several months, I noticed (thru accessing various broadband
test sites) that my download speeds were only ranging between 2.4 and 2.8
kbps. Comcast advertises speeds up to 6.0 kpbs. I contacted comcast who came
out to my home to troubleshoot the problem. After a good couple hours of
changing cable wires and splitters, etc. the technician diagnosed the problem
to be a faulty cable modem (it was about 4 years old).
Sure enough, when he installed the new modem, the speed was greatly
increased (even past 6.0 kpbs).We thought we had te problem solved. Now for
the tricky part..
I have a Linksys Wireless G router attached to the system and also an HP
Wireless Printer. Oh and my system is brand new - Dell; pentium 4; 3.6 mghz.
Before the tech left, I had him reinstall the router and we then checked the
speed again. There was little or no difference at all and I was still getting
around 6.0 kpbs of speed. I thought for sure the problem was fixed when the
modem was replaced and I was a happy guy.
The technician left and I then powered the system down. When I turned the
system back on about two hours later, I noticed a large degredation in speed
again. I ran the broadband speed test and saw that I was back at where I was
before the modem was replaced, which was about 2.4 - 2.8 kbps.
So I am perplexed. I contacted comcast who is willing to come out to my home
again, but I honestly feel they are not causing this issue, and that it must
be something inherent in my system that is causing the speed flucuations. My
gut keeps pointing me back to the Linksys Wireless G Router or the HP
Printer, but yet there were no issues with this equipment when the technician
reintalled them yesterday when we were running at 6.0 kpbs.
Finally, I also want to point out that an eror message popped up a couple
times yesterday which said the following - IEXPLORE.EXE - Application Error.
The instruction at “0x10003e8d†referenced memory at “0x10003e8dâ€. The memory
could not be “writtenâ€. I don't know if this is relevant to my situation or
not.
So with all that said, I am wondering if anyone out there can help me or
give me some troubleshootig tips. Sorry for the long post