Sharing tasks with others and have reminders pop everyone or the .

[Guest]

I am the manager of the IT service and have 2 technicians working with me.
We all receive demands from users and I wan't tasks created for every one of
them. I shared my task folder with my technicians and we create all the
tasks in it. I also modified the form for creating the task to assign the
task to one of us. But, I am the only one to receive the reminders. It
would be great if we could use a working group and have reminders pop for the
right person.

 

[Gerhard Fiedler]

I am the manager of the IT service and have 2 technicians working with me.
We all receive demands from users and I wan't tasks created for every one of
them. I shared my task folder with my technicians and we create all the
tasks in it. I also modified the form for creating the task to assign the
task to one of us. But, I am the only one to receive the reminders. It
would be great if we could use a working group and have reminders pop for the
right person.

I think you need to assign the tasks to the person who you want to get the
reminders. A copy of the task is then created in that person's task folder.
If assigned appropriately, you get update notifications whenever that
person changes something in the task (like the status, or adding a
comment).

In general, I think a bug tracking system is better for that type of thing.
I use Mantis http://www.mantisbt.org/ (but there are many others). Users
can add their demands, you review them and adjust priorities and assign
them to technicians. They add their comments, if necessary ask users to add
additional information, and when done, they mark the status accordingly.
You can receive emails when something changes on a bug entry, and everybody
can always review the status of all or a subset. IMO better than the
Outlook/Exchange task assignment mechanism for something like this.

Gerhard