Setup.exe won't Install

[Casey]

I'm having problems installing a Program ( Norton
SystemWorks Pro 2004 ) onto my computer.
My operating system is Windows XP Pro SP1, I have plenty
of disk space and memory, so that can't be it.
Whenever I try to install the SETUP.EXE Folder it doesn't
do anything, no sound, no nothing.
I've actually have gone as far as to change the name of
the folder by adding an extra extension to it so that it
looks like ( snswsetup.exe.exe ) . I know dumb idea, but
it worked. At least for a moment or so until it stopped
with an ERROR message that reads ( "Norton SystemWorks
Pro set up has stopped because of an error") I've looked
at the logs in the Event Viewer and there are 2 errors
that take place, they are as follows; ( Type; Warning!,
Source; MsiInstaller, Event; 1015, Description; Failed
to connect to server. Error: 0x800401F0). The other is;
( Type; Information, Source; MsiInstaller, Event;
11708, Description; Product: Norton Antivirus-
Installation Operation Failed ).
Can anyone help. Thank you in Advance.

Casey

 

[Rick \Nutcase\ Rogers]

Hi Casey,

You should be contacting Symantec support with this issue with their
software. There are a few things you can do first:

Delete the contents of the temp folders, there may be a file in there
interfering with the setup routine of the installer. Get both:

C:\Windows\temp
C:\Documents and Settings\<username>\local settings\temp

Turn off all other running programs, especially your antivirus software. Use
ctrl+shift+escape, if necessary, to "end task" on everything.

Now retry installing the software.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone