Set up an Internet connection with a Sprint ADSL modem....

[Guest]

when my ISP in AT&T? First, I hope I'm in the right newsgroup this time....

My modem died and I was given a new ADSL Sprint Modem , but I have AT&T as
my ISP. When I used Sprint's setup CD, installation could only be completed
with an Earthlink account.

I tried XP Network Wizard, but it could not find needed software when I
check box to "search CD and E:/" location (Sprint cd in drive). When I
checked "automatic set up" box, and filled in user name and password, I got
an Error about no
communication with server.

Next, I called AT&T Tech support who could only provide me with the type of
connection, IP and subnet(since it was not one of their supported modems),
and Sprints tech support number. I could not get through at Sprint.

How can I install this modem for my DSL connection with AT&T using XP/sp2?

Thanks, and again, I hope I'm in the right newsgroup this time...lol.

~ Kim

 

[Richard G. Harper]

You may not be able to. Unlike standard telephone modems, not all ADSL
modems are interchangeable. A modem that works on Sprint ADSL may well not
be able to connect to AT&T ADSL service.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

 

[zuben3]

when my ISP in AT&T? First, I hope I'm in the right newsgroup this time....

My modem died and I was given a new ADSL Sprint Modem , but I have AT&T as
my ISP. When I used Sprint's setup CD, installation could only be completed
with an Earthlink account.

I tried XP Network Wizard, but it could not find needed software when I
check box to "search CD and E:/" location (Sprint cd in drive). When I
checked "automatic set up" box, and filled in user name and password, I got
an Error about no
communication with server.

Next, I called AT&T Tech support who could only provide me with the type of
connection, IP and subnet(since it was not one of their supported modems),
and Sprints tech support number. I could not get through at Sprint.

How can I install this modem for my DSL connection with AT&T using XP/sp2?

Thanks, and again, I hope I'm in the right newsgroup this time...lol.

~ Kim

AT&T sent you the modem and won't support you?

Did you try resetting the modem (usually a tiny reset button on the
back you can push in with a pencil for about a minute) to factory
defaults?

Then try to use a straight through (patch) cable and open a Web
browser to configure it. I don't know the default username/password,
nor the default IP of the Sprint modem you're trying to work with.

You'll need all the connection info from AT&T to set up the modem
manually like this, which it sounds like you have already.

 

[zuben3]

when my ISP in AT&T? First, I hope I'm in the right newsgroup this time....

My modem died and I was given a new ADSL Sprint Modem , but I have AT&T as
my ISP. When I used Sprint's setup CD, installation could only be completed
with an Earthlink account.

I tried XP Network Wizard, but it could not find needed software when I
check box to "search CD and E:/" location (Sprint cd in drive). When I
checked "automatic set up" box, and filled in user name and password, I got
an Error about no
communication with server.

Next, I called AT&T Tech support who could only provide me with the type of
connection, IP and subnet(since it was not one of their supported modems),
and Sprints tech support number. I could not get through at Sprint.

How can I install this modem for my DSL connection with AT&T using XP/sp2?

Thanks, and again, I hope I'm in the right newsgroup this time...lol.

~ Kim

another thought-- are you leasing or did you purchase the modem? can
you return it and buy your own?

 

[smlunatick]

when my ISP in AT&T? First, I hope I'm in the right newsgroup this time....

My modem died and I was given a new ADSL Sprint Modem , but I have AT&T as
my ISP. When I used Sprint's setup CD, installation could only be completed
with an Earthlink account.

I tried XP Network Wizard, but it could not find needed software when I
check box to "search CD and E:/" location (Sprint cd in drive). When I
checked "automatic set up" box, and filled in user name and password, I got
an Error about no
communication with server.

Next, I called AT&T Tech support who could only provide me with the type of
connection, IP and subnet(since it was not one of their supported modems),
and Sprints tech support number. I could not get through at Sprint.

How can I install this modem for my DSL connection with AT&T using XP/sp2?

Thanks, and again, I hope I'm in the right newsgroup this time...lol.

~ Kim

You need to know that DSL modems are not all the "same." Some units
have the PPPoE setting "recorded" into them and act like a router.
Also, several ISP branded DSL units may not be compatible with the
different levels of DSL (PPPoE, PPPoA, G-Lite)