Sent Items Appears empty but not.

[ITsupport]

Hello,

I have a user that has Outlook 2000 in a CW setup with
Exchange 2000 Server (do have mixed mode with 5.5 and ADC
but the mailbox is on the 2000 server). Anyway they got
rid of a ton of mail but the mailbox did not go down in
size. I looked at thier desktop and if you right clicked
the entire mailbox to veiw sizes of folders the sent items
folder contained 141,598KB but showed nothing in it. I
went to server and opened her sent items through the MBX
folder and it contained a ton of stuff, over 3,400 items.
I deleted it and it left and the size went down. But the
problem is now they still dont see anything going to the
sent items folder although it keeps going up in size.
Tried setting up their mail on another client and it
appears the same way. So I doubt it is client related. Any
clues would be greatly appreciated.

 

[Robert Crayk Outlook MVP]

Did you use Windows Explorer to delete items out of the M drive because this
drive is really information only when viewed by Windows Explorer, I would
post this in an Exchange group for confirmation and perhaps a fix.