Marsha Moran said:
When my desktop computer crashes, I could no longer send email from my
Vista laptop connected by a router. The email goes directly to my outbox
and doesn't get sent. I can receive mail and connect to the internet.
Can anyone help?
Try moving all the messages in the Outbox to the Drafts folder or deleting
them, starting with the oldest message. If you find any that refuse to do
either, download and install this hotfix, with Windows Mail not running:
http://support.microsoft.com/default.aspx/kb/941090
Although it's labelled as for stuck messages in the Outbox, it also works
in other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
Certain common antivirus programs, such as most of those from
Norton or McAfee, tend to cause stuck messages and other problems
in Windows Mail, although seldom immediately, so if you have such a
program, remember where to find the hotfix and hope it will install
again if you need it again. A recent version of the Trend antivirus
program also causes assorted problems in Windows Mail.
If this doesn't help, tell us what if any antivirus programs you have so
we can tell you more.
