SEND TO function does not work unless Outlook is open

[Kent Meyer]

I have several computers that cannot use the SEND TO (AS FILE ATTACHMENT)
function.

For example, if they are in Excel 2003 and they do NOT have Outlook open,
they can click on SEND TO and they get the correct message window on the
screen where they can type in the address of the person to send the message
to. It will even connect to their Exchange profile and allow them to verify
the recipient's name. When they click send though they get the following two
errors:

"The action could not be completed."

Click OK and get this:

"General Mail Failure. Quit Microsoft Office Excel, restart the mail system
and try again."

Excel and the message window then lock up and the only way to close them is
with Task Manager.

If the user opens Outloook first though and then opens Excel and uses the
SEND TO (AS FILE ATTACHMENT) the message is sent without any problems.

I have tried using Detect and Repair, installing all patches/updates for
Office 2003 and nothing seems to fix the problem.

Has anybody seen this error and know how to fix it?

Thank you!
Kent

 

[Francine Otterson]

Kent,

I had ran into to a similar issue with one of my customers. The issue was
that Outlook Express was listed as the email program and not Outlook. If
that does not work may want to try creating a new profile on the system to
see if that resolves the issue.

Regards,

 

[Kent Meyer]

Unfortunately neither of those was the problem. The users that experience
this issue on these machines can log into other machines and the SEND TO
will work just fine. That tells me it is something on these computers and
not related to that specific users profile.

Thanks though!
Kent