SEND TO AS FILE ATTACHMENT doesn't work from other Office programs

[Kent Meyer]

I have several computers that cannot use the SEND TO (AS FILE ATTACHMENT)
function from within Excel unless they also have Outlook open.

The users have a file open in Excel 2003 and they do NOT have Outlook open,
they click on SEND TO (AS FILE ATTACHMENT) and they get the correct message
window on the screen where they can type in the address of the person to
send the message to. It will even connect to their Exchange profile and
allow them to verify the recipient's name. When they click send though they
get the following two errors:

"The action could not be completed."

Click OK and get this:

"General Mail Failure. Quit Microsoft Office Excel, restart the mail system
and try again."

Excel and the message window then lock up and the only way to close them is
with Task Manager.

If the user opens Outloook first before sending the Excel file and uses the
SEND TO (AS FILE ATTACHMENT) the message is sent without any problems.

I have tried using Detect and Repair, installing all patches/updates for
Office 2003 and nothing seems to fix the problem.

Has anybody seen this error and know how to fix it?

Thank you!
Kent

 

[Milly Staples [MVP - Outlook]]

5 will get you 10 that the users who can use this feature "without" Outlook
being open have it still running in the background after having closed
Outlook. Check task manager on these machines.

What you are describing is not the normal behavior - Outlook must be open to
use Office automation - I bet you will find what I am describing happening.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Kent Meyer asked:

| I have several computers that cannot use the SEND TO (AS FILE
| ATTACHMENT) function from within Excel unless they also have Outlook
| open.
|
| The users have a file open in Excel 2003 and they do NOT have Outlook
| open, they click on SEND TO (AS FILE ATTACHMENT) and they get the
| correct message window on the screen where they can type in the
| address of the person to send the message to. It will even connect to
| their Exchange profile and allow them to verify the recipient's name.
| When they click send though they get the following two errors:
|
| "The action could not be completed."
|
| Click OK and get this:
|
| "General Mail Failure. Quit Microsoft Office Excel, restart the mail
| system and try again."
|
| Excel and the message window then lock up and the only way to close
| them is with Task Manager.
|
| If the user opens Outloook first before sending the Excel file and
| uses the SEND TO (AS FILE ATTACHMENT) the message is sent without any
| problems.
|
| I have tried using Detect and Repair, installing all patches/updates
| for Office 2003 and nothing seems to fix the problem.
|
| Has anybody seen this error and know how to fix it?
|
| Thank you!
| Kent

 

[Kent Meyer]

That isn't the case though.

We have always been able to just open Excel and use Send To as an attachment
and it works every time. We have over 350 PCs and this problem is only
happening on 5 of them. I have tried using Send To from many other machines
without Outlook being open (making sure it wasn't listed in Processes as
well) and it works on all but these few machines.