Scrolling through Contacts List causes Outlook to crash

[Guest]

I have several users who try to send a new mail message and when they try to
use their Contacts List in the "Show Names from" list and attempt to scroll
or find by name, Outlook hangs then crashes.

There is no error message box or error in the System or Application logs.

They are using Office 2k with SP3 (Outlook 2000 SP3).

Any suggestion or definitive answers would be appreciated.

Thanks

 

[Guest]

Hello,

I'm having a similar problem with outlook except mine crashes when I click
on a name to add to my message while scrollong thru my contact list.

I'm using Outlook 2k with WinXP SP2

Thanks!

 

[Russ Valentine [MVP-Outlook]]

This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.

 

[Guest]

My problem with crashing while viewing contacts is gone!

All we did was to delete some duplicate contacts. It so happens that these
contacts didn't have an E-mail addr. I don't know why this would have caused
the crash but it's working now.

I just wanted to share this with the group.

Thanks!

This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.


--
Russ Valentine
[MVP-Outlook]

I have several users who try to send a new mail message and when they try
to
use their Contacts List in the "Show Names from" list and attempt to
scroll
or find by name, Outlook hangs then crashes.

There is no error message box or error in the System or Application logs.

They are using Office 2k with SP3 (Outlook 2000 SP3).

Any suggestion or definitive answers would be appreciated.

Thanks

 

[Russ Valentine [MVP-Outlook]]

Corrupt Contact records is another cause, but next to impossible to track
down.
--
Russ Valentine
[MVP-Outlook]

My problem with crashing while viewing contacts is gone!

All we did was to delete some duplicate contacts. It so happens that
these
contacts didn't have an E-mail addr. I don't know why this would have
caused
the crash but it's working now.

I just wanted to share this with the group.

Thanks!

This is a very common problem which Microsoft claims they cannot
reproduce
and therefore cannot solve. Anecdotal reports claim the following may
help:
1. Look for and correct a corrupt address in the Contacts displayed in
the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.


--
Russ Valentine
[MVP-Outlook]

I have several users who try to send a new mail message and when they
try
to
use their Contacts List in the "Show Names from" list and attempt to
scroll
or find by name, Outlook hangs then crashes.

There is no error message box or error in the System or Application
logs.

They are using Office 2k with SP3 (Outlook 2000 SP3).

Any suggestion or definitive answers would be appreciated.

Thanks

 

[Jfreztoob9]

Scrolling through contacts in outlook address book causes outlook to crash,quit,exit

I had this problem recently and there did appear to be some corruption in the contacts folder for a particular user on our system. It seems to be a server side problem and not the client as changing to various client setups had the same results.

After experimenting and taking out single contacts entries, etc. to no avail.
What finally worked for me was to export the contacts list to a comma separated windows file .CSV and delete all contacts in the contacts folder and then import from the .csv file back into the contacts folder. It appears to have worked beautifully.

If that hadn't worked I was considering restoring the contacts folder from a backup tape of the mailbox.

I hope that helps someone out there.