Are you sure that the application window is maximized by use of the maximize
button at the right hand end of the title bar. If it has been sized by
dragging the borders, it is possible to move the application window by
clicking and dragging the title bar and if that is the way it has been
sized, the window could have been moved so that the scroll bar is no longer
visible.
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Hope this helps.
Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.
Doug Robbins - Word MVP