Script Error "HP Director"

[Ron Weaver]

I have Windows XP SP3. My HP Scanjet 3970 has an icon on the desk top which
starts the HP Director program. When this is selected, I get two script error
messages: One for Line 146 and one for Line 99. I have tried the following
fixes including: A clean uninstall of all of all my HP equipment and deletion
of HP folders in the program directory, Checking my internet options settings
for Scripts to be sure the appropriate boxes were checked, installing the HP
patches for IE 7, and performing Windows / HP Updates. Another fix I tried
was to install MDAC SP1. I got the message "This setup does not support
installing on this operating system". Any help would sure be appreciated.
Thanks
Ron

 

[PA Bear [MS MVP]]

[crosspost to microsoft.public.windowsxp.print_fax]

Contact HP Support, Ron.

Or post here:
http://forums11.itrc.hp.com/service/forums/categoryhome.do?categoryId=223

Or see
http://h10025.www1.hp.com/ewfrf/wc/...l&cc=pl&product=15202&dlc=pl&docname=bps05703

 

[TheWeave]

Thanks PA
They no longer support my Scanjet 3970. I will try your suggestions and
report back here.

[crosspost to microsoft.public.windowsxp.print_fax]

Contact HP Support, Ron.

Or post here:
http://forums11.itrc.hp.com/service/forums/categoryhome.do?categoryId=223

Or see
http://h10025.www1.hp.com/ewfrf/wc/...l&cc=pl&product=15202&dlc=pl&docname=bps05703
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I have Windows XP SP3. My HP Scanjet 3970 has an icon on the desk top
which
starts the HP Director program. When this is selected, I get two script
error messages: One for Line 146 and one for Line 99. I have tried the
following fixes including: A clean uninstall of all of all my HP equipment
and deletion of HP folders in the program directory, Checking my internet
options settings for Scripts to be sure the appropriate boxes were
checked,
installing the HP patches for IE 7, and performing Windows / HP Updates.
Another fix I tried was to install MDAC SP1. I got the message "This setup
does not support installing on this operating system". Any help would sure
be appreciated. Thanks
Ron

 

[Chuck]

I use the same HP3970 scanner with WinXP-SP-3 and have HP Director
installed. The Director software does work, but I don't use it.
The HP scanner software was problematic when it was first installed. (So
long ago, I don't remember what the problems were!)
Several HP downloaded updates over the years seem to have cured the problems
with the Director.
I did disable the automatic loading features of the HP Director software and
other scanning software some time ago.
The 3970 works with the windows built in scanner functionality on my system.
Currently, there are two scanning capable devices on this system-- the HP
3970 and an Epson WF600 all in one.
The Epson scan software, the HP scan software, VueScan, and Windows built in
scan functioality at least tolerate each other
if you disable automatic load on startup, and are careful to not enable
scanner button usage in ways that create conflicts.
The Epson can be interfaced via USB Ethernet, or Wi-FI. The scanner will
work in whatever interface mode is used--BUT
It is initialy recognized by Vue Scan only if it is setup as a USB I/O
device. Once this is accomplished, It can be setup as a networked device,
and if port games are played correctly, will be recognized by VueScan. This
seems to be a common problem with many scanners and WinXP.

I would recommend trying the VueScan scanner program
http://www.hamrick.com
The Pro version has several useful additional features, such as scanner
calibration and inkjet printer calibration.

Thanks PA
They no longer support my Scanjet 3970. I will try your suggestions and
report back here.

[crosspost to microsoft.public.windowsxp.print_fax]

Contact HP Support, Ron.

Or post here:
http://forums11.itrc.hp.com/service/forums/categoryhome.do?categoryId=223

Or see
http://h10025.www1.hp.com/ewfrf/wc/...l&cc=pl&product=15202&dlc=pl&docname=bps05703
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I have Windows XP SP3. My HP Scanjet 3970 has an icon on the desk top
which
starts the HP Director program. When this is selected, I get two script
error messages: One for Line 146 and one for Line 99. I have tried the
following fixes including: A clean uninstall of all of all my HP
equipment
and deletion of HP folders in the program directory, Checking my
internet
options settings for Scripts to be sure the appropriate boxes were
checked,
installing the HP patches for IE 7, and performing Windows / HP
Updates.
Another fix I tried was to install MDAC SP1. I got the message "This
setup
does not support installing on this operating system". Any help would
sure
be appreciated. Thanks
Ron

 

[witan]

I use the same HP3970 scanner with WinXP-SP-3 and have HP Director
installed. The Director software does work, but I don't use it.
The HP scanner software was problematic when it was first installed. (So
long ago, I don't remember what the problems were!)
Several HP downloaded updates over the years seem to have cured the problems
with the Director.
I did disable the automatic loading features of the HP Director software and
other scanning software some time ago.
The 3970 works with the windows built in scanner functionality on my system.
Currently, there are two scanning capable devices on this system-- the HP
3970 and an Epson WF600 all in one.
The Epson scan software, the HP scan software, VueScan, and Windows builtin
scan functioality at least tolerate each other
 if you disable automatic load on startup, and are careful to not enable
scanner button usage in ways that create conflicts.
The Epson can be interfaced via USB Ethernet, or Wi-FI. The scanner will
work in whatever interface mode is used--BUT
It is initialy recognized by Vue Scan only if it is setup as a USB I/O
device.  Once this is accomplished, It can be setup as a networked device,
and if port games are played correctly, will be recognized by VueScan.  This
seems to be a common problem with many scanners and WinXP.

I would recommend trying the VueScan  scanner programhttp://www.hamrick..com
The Pro version has several useful additional features, such as scanner
calibration and inkjet printer calibration.

Thanks PA
They no longer support my Scanjet 3970. I will try your suggestions and
report back here.

[crosspost to microsoft.public.windowsxp.print_fax]
Contact HP Support, Ron.
Or post here:
http://forums11.itrc.hp.com/service/forums/categoryhome.do?categoryId....
Or see
http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=pl&cc=pl&pr...
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Adminhttp://aumha.net
DTS-Lhttp://dts-l.net/
Ron Weaver wrote:
I have Windows XP SP3. My HP Scanjet 3970 has an icon on the desk top
which
starts the HP Director program. When this is selected, I get two script
error messages: One for Line 146 and one for Line 99. I have tried the
following fixes including: A clean uninstall of all of all my HP
equipment
and deletion of HP folders in the program directory, Checking my
internet
options settings for Scripts to be sure the appropriate boxes were
checked,
installing the HP patches for IE 7, and performing Windows / HP
Updates.
Another fix I tried was to install MDAC SP1. I got the message "This
setup
does not support installing on this operating system". Any help would
sure
be appreciated. Thanks
Ron

I had a similar problem, in November 2004, with HP Scanjet 2400. I
found the following solution in an HP forum,
http://forums11.itrc.hp.com/service...=60245&admit=109447626+1237625549783+28353475.
It worked for me, and you might want to give it a try.

"Go to windows explorer and go to these folders : C:\Program Files
\Hewlett Packard, locate Digital Imaging folder, right-click in it and
delete. Go to Control Panel, select Add/Remove Programs, locate HP
Digital Imaging and when the software ask the option, select Repair .
You may need the installation CD. Proceed with the installation,
restart your PC and let it go."