Scanners not recognized

[Mark Cary]

Due to circumstances, I have been required to UPGRADE
from Windows 2000 Professional to XP Professional.

This was NOT a clean install.

There were NO incompatabilities found by the XP check
prior to the upgrade.

All service packs and updates have been made.

Control Panel/Scanners and Cameras "SEES" and allows me
to choose either my Brother MFC 4800 or my Epson
Perfestion 2400 Photo to scan items to BMP, JPG, etc.

This is good.

All applications, Adobe Professional 6.0.2, Paperport
8.2, etc, do not "SEE" any scanning devices. What's
more, several of the applications simply lock up and
require a Task Manager "End Process" to be performed.

One clue, when performing an "End Process" on Adobe, is a
process that is not responding, listed as:

Adobe:Adam:TwainSM:Thread

It is going to be a huge ordeal if I have to "clean
install" the remaining computers at my company!

Please ... someone has to KNOW, rather than just have an
idea ... I've searched for the past 48 hours with no luck.

 

[Mary Sauer]

Do you have an XP driver for the scanner? There are support documents here too.
http://www.epson.com/cgi-bin/Store/support/SupportIndex.jsp

Troubleshoot scanning problems (Acrobat 6.x on Windows)
http://www.adobe.com/support/techdocs/3a842.htm

http://knowledgebase.scansoft.com/view.asp?tnID=576&sQuery=scanner

 

[Richard]

Due to circumstances, I have been required to UPGRADE
from Windows 2000 Professional to XP Professional.

This was NOT a clean install.

There were NO incompatabilities found by the XP check
prior to the upgrade.

All service packs and updates have been made.

Control Panel/Scanners and Cameras "SEES" and allows me
to choose either my Brother MFC 4800 or my Epson
Perfestion 2400 Photo to scan items to BMP, JPG, etc.

This is good.

All applications, Adobe Professional 6.0.2, Paperport
8.2, etc, do not "SEE" any scanning devices. What's
more, several of the applications simply lock up and
require a Task Manager "End Process" to be performed.

One clue, when performing an "End Process" on Adobe, is a
process that is not responding, listed as:

Adobe:Adam:TwainSM:Thread

It is going to be a huge ordeal if I have to "clean
install" the remaining computers at my company!

Please ... someone has to KNOW, rather than just have an
idea ... I've searched for the past 48 hours with no luck.

One thing that is known for certain about Win XP and scanners is that XP can
only handle one usb scanner at a time.
I suggest that you disconnect both usb scanners ,if that is what they are,
reconnect one and see if it functions correctly. This solution has to be a
surmise as you have given little detail as to how the scanners are
connected, the content of any error messages or the results of looking at
the scanner entries in hardware manager.


Richard.

 

[Plato]

It is going to be a huge ordeal if I have to "clean
install" the remaining computers at my company!

All MS OS's are best installed fresh. Look for XP drivers for your
scanner since you put in XP the NOT RECOMMENDED WAY.

 

[Ken Blake]

In

All MS OS's are best installed fresh. Look for XP drivers for your
scanner since you put in XP the NOT RECOMMENDED WAY.

No recommended by *you*. I disagree. Unlike with previous
versions of Windows, an upgrade to XP replaces almost everything,
and usually works very well.

 

[Plato]

No recommended by *you*. I disagree. Unlike with previous
versions of Windows, an upgrade to XP replaces almost everything,
and usually works very well.

So, you recommend upgrading over installing fresh for best overall XP
operation?

 

[Ken Blake]

In

So, you recommend upgrading over installing fresh for best overall XP
operation?

No, I recommend at least trying an upgrade. It certainly isn't
*better* than a clean installation, but it's usually just as
good. If it results in problems, you can always do a clean
installation then. But if it doesn't (and it probably won't) you
will have saved a lot of effort.