Scanner is only avaialbe with UAC turned off!?

[SwampYankee]

Hi,
I have a flatbed scanner that I often use to make PDF's. Acrobat 8
allows you to create a PDF directly from a scanner. It opens a dialog
box that asks you to select your scanner. I'm using Vista business
edition. With User Account Control turned off, my scanner is listed as
an available option. When I turn UAC on and reboot, my scanner is not
listed as an option in the select dialog box. Any ideas how i can fix
this with out shutting off UAC?
thanks

 

[Michael Solomon]

Hi,
I have a flatbed scanner that I often use to make PDF's. Acrobat 8
allows you to create a PDF directly from a scanner. It opens a dialog
box that asks you to select your scanner. I'm using Vista business
edition. With User Account Control turned off, my scanner is listed as
an available option. When I turn UAC on and reboot, my scanner is not
listed as an option in the select dialog box. Any ideas how i can fix
this with out shutting off UAC?
thanks

We would need to know the scanner manufacturer and model and whether or not
the drivers installed are the most current. However, you can do a lot of
this yourself. You can check the manufacturer's website to see if you have
the latest drivers for your scanner. Second, when you do so, you need to
check to see if the drivers simply basic drivers or support all of your
scanner functions. Many manufacturers either supplied Vista with only
minimal drivers for legacy hardware and/or only supplied such drivers for
download at their websites. In such cases, you may need to purchase a new
Vista compatible scanner in order to have it function fully and properly in
Vista. If you go that route, you should check manufacturer websites for
Vista compatibility before you buy.

 

[1]

Thanks,
It's a Canoscan LIDE 30. It has the latest Vista drivers. Everything
works well with the Canon toolbar. Everything works great in Acrobat,
as lond as UAC is turned off. When turned on, the scaneer does not
appear in Acrobat. This looks like a permissions issue more than a
driver issue, although I am not an expert. The question is why some
hardware is not avialabel to acrobat with UAT turned on.

 

[Ken Blake, MVP]

Thanks,
It's a Canoscan LIDE 30. It has the latest Vista drivers. Everything
works well with the Canon toolbar. Everything works great in Acrobat,
as lond as UAC is turned off. When turned on, the scaneer does not
appear in Acrobat. This looks like a permissions issue more than a
driver issue, although I am not an expert. The question is why some
hardware is not avialabel to acrobat with UAT turned on.

I'm not sure that I understand what you're saying, but I have a Canon
LIDE60 here, which is similar to yours. I have UAC turned on. I use
the CanoScan Toolbox 4.9 (which came with the scanner), one of the
choices is to create a pdf file. It works fine, and the pdf file is
correctly created.

Is this different from what you are describing?

 

[1]

Slightly. When I use the toolbar I can create a PDF . However, when
I try to create a pdf from the scanner, in Acrobat professional (the
full version, not the reader) I can only see the scanner if UAC is
turned off. Do you have Acrobat? Give it a try , thanks.

 

[Ken Blake, MVP]

Slightly. When I use the toolbar I can create a PDF . However, when
I try to create a pdf from the scanner, in Acrobat professional (the
full version, not the reader) I can only see the scanner if UAC is
turned off. Do you have Acrobat? Give it a try , thanks.

Sorry, no. I only have Adobe Reader here.

 

[SwampYankee]

Sorry, no. I only have Adobe Reader here.

Thanks thought. It's not enough of an inconvenience that I would turn
off UAC (there, I said it, I like UAC, especially now that I am buying a
new laptop for my daughter to take to college). The work flow is a bit
smoother through Acrobat, but I'll adjust for now.
thanks

 

[Michael Solomon]

Thanks,
It's a Canoscan LIDE 30. It has the latest Vista drivers. Everything
works well with the Canon toolbar. Everything works great in Acrobat,
as lond as UAC is turned off. When turned on, the scaneer does not
appear in Acrobat. This looks like a permissions issue more than a
driver issue, although I am not an expert. The question is why some
hardware is not avialabel to acrobat with UAT turned on.

Just a thought, something else to check, maybe it's an issue with your
antivirus software. Try turning it off or otherwise disabling it to see if
you then can do as you wish. If not, then, it does sound as though UAC, for
some reason, is blocking the function on your setup.

 

[SwampYankee]

Just a thought, something else to check, maybe it's an issue with your
antivirus software. Try turning it off or otherwise disabling it to see if
you then can do as you wish. If not, then, it does sound as though UAC, for
some reason, is blocking the function on your setup.

Thanks. I tried it, no joy. It is so strange that UAC only blocks the
scanner in Acrobat, not the native Canon applications. I think I got a
genuine bug here.

 

[Michael Solomon]

Thanks. I tried it, no joy. It is so strange that UAC only blocks the
scanner in Acrobat, not the native Canon applications. I think I got a
genuine bug here.

This would indicate it is an issue between Acrobat and Vista and since it
works with the Canon bundled software, it would indicate the bug is in
Acrobat or possibly an issue between the Canon driver and Acrobat.

 

[Mellowed]

This would indicate it is an issue between Acrobat and Vista and since it
works with the Canon bundled software, it would indicate the bug is in
Acrobat or possibly an issue between the Canon driver and Acrobat.

Interesting - - My Canon camera (G2) download software (2002 version) does
not work with UAC turned on. It's happy with UAC off.

 

[SwampYankee]

Interesting - - My Canon camera (G2) download software (2002 version) does
not work with UAC turned on. It's happy with UAC off.

Well that makes 2 votes for Canon. Oddly, my Canon EOS-20D works fine
either way. It also works with Adobe bridge either way. Slight pain in
the but on my scanner and your camera. I'd hate to turn off UAC so I
can kind of live with it, but if it was my camera it would be a major
issue. I poke around the Canon site and could not find anything. Here
is a though. Canon USA is in the plaza across from where I work in Lake
Success. Maybe I'll take my laptop over and know on their door

 

[SwampYankee]

(G2)

OK, I opened a ticket with Canon, wish me luck

 

[SwampYankee]

Interesting - - My Canon camera (G2) download software (2002 version) does
not work with UAC turned on. It's happy with UAC off.

OK, opened a ticket with Canon. This is what they told me:

Thank you for your inquiry. We value you as a Canon customer and
appreciate the opportunity to assist you.

Are you installing the scanner under the main "Administrator" account
Accounts with Administrative privileges do not count. You will need to
log directly into the Administrator account and reinstall.

We hope this information is helpful to you. Please let us know if we
can be of any further assistance with your LiDE 30.

What are they talking about? They can't mean hack Vista to expose the
administrator account can they?

 

[SwampYankee]

Interesting - - My Canon camera (G2) download software (2002 version) does
not work with UAC turned on. It's happy with UAC off.

still no love from Canon:

Thanks, no joy. Canon says:

"Based on your description, it sounds as if UAC is the cause of your
troubles. If you are logged in as the administrator already then there
is no need to be using UAC. User Account Control in Windows Vista makes
it possible for organizations to deploy a more manageable and secure
desktop in which administrators (on a network) can run as standard users
(formerly users) for certain programs and still perform administrative
tasks. I recommend you disable User Account Control."

To which I responded :
Ah, I think I see the disconnect. I am not connected to any domain nor
is this PC on a shared network. While it is true that there is an
administrator account with elevated privileges available when Vista is
part of a network or Domain, a stand alone PC does not have a dedicated
administrator account separate from that of the primary user. In lieu
of that Microsoft suggests right-clicking the driver install program and
selecting the "run as administrator" option. Although I have done this
with the Canon driver, it still is not visable to Acrobat with UAC
turned on. Oddly, my Canon 20D EOS is visible to all Adobe programs
whether UAC is turned on or off. This leads me to conclude that the
scanner driver is at fault.


Does my response seem reasonable and correct? thanks

 

[Michael Solomon]

OK, opened a ticket with Canon. This is what they told me:

Thank you for your inquiry. We value you as a Canon customer and
appreciate the opportunity to assist you.

Are you installing the scanner under the main "Administrator" account
Accounts with Administrative privileges do not count. You will need to
log directly into the Administrator account and reinstall.

We hope this information is helpful to you. Please let us know if we
can be of any further assistance with your LiDE 30.

What are they talking about? They can't mean hack Vista to expose the
administrator account can they?

They appear to be recommending you install with elevate privileges. Right
click the setup file and select the "Run As Administrator" option. NOTE:
you may need to remove the software and reboot in order to properly
accomplish this. If that fails, I suspect a possible problem with their
drivers, at least they ought to try to duplicate the issue in house.