Scanner error

[Guest]

I receive this message when trying to use my scanner. According to canon , it
is a windows system errort that can be fixed with a knowledge based article.
I haven't been able to find anything though. Any ideas?
" C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is
not suitable for running MS-DOS and Microsoft Windows applications.
Chose close to terminate the application".

 

[Torgeir Bakken \(MVP\)]

I receive this message when trying to use my scanner. According to canon , it
is a windows system errort that can be fixed with a knowledge based article.
I haven't been able to find anything though. Any ideas?
" C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is
not suitable for running MS-DOS and Microsoft Windows applications.
Chose close to terminate the application".

Hi

Your autoexec.nt problem is most likely caused by a worm or if you have
WinXP SP2 and AVAST (antivirus software) installed, it also can cause
this error.

You can put back the standard version of autoexec.nt/config.nt by
copying a backup copy held in %windir%\repair\ to %windir%\system32\
(%windir% is typically C:\Windows) instead of using the procedure in
the KB article above.


Could be caused a trojan or something similar, e.g.
TrojanDownloader.Win32.Dia.a, more about this here:
http://groups.google.com/[email protected]

Also, AVAST (antivirus software) can be the cause if you
have WinXP SP2 installed:
http://groups.google.com/[email protected]

 

[Guest]

I do have SP2 installed and using Mcaffee antivirus

 

[Will Denny]

Hi

Please see if the following article helps:

"Error Message When You Install or Start an MS-DOS or 16-Bit Windows Based
Program"
http://support.microsoft.com/?kbid=324767

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups

 

[Torgeir Bakken \(MVP\)]

I do have SP2 installed and using Mcaffee antivirus

Then it is most likely caused by a trojan or something similar...

 

[Torgeir Bakken \(MVP\)]

Your autoexec.nt problem is most likely caused by a worm or if you have
WinXP SP2 and AVAST (antivirus software) installed, it also can cause
this error.

You can put back the standard version of autoexec.nt/config.nt by
copying a backup copy held in %windir%\repair\ to %windir%\system32\
(%windir% is typically C:\Windows) instead of using the procedure in
the KB article above.

I forgot to include the KB article I mentioned in my first post:

Error message when you install or start an MS-DOS or 16-bit
Windows-based program
http://support.microsoft.com/default.aspx?scid=kb;en-us;324767

But it is much easier to copy it back from the windows\repair\ folder
than to follow the instructions in the KB article...

 

[Guest]

What disk are they asking to be inserted the xp disk or the scanner disk? The
way you recommended I'm not sure I follow exactly what you're saying I need
to do.

 

[Torgeir Bakken \(MVP\)]

What disk are they asking to be inserted the xp disk or the scanner disk?

The XP disk.

The way you recommended I'm not sure I follow exactly what you're
saying I need to do.

Let's try it this way:

Open a command prompt, using e.g. Start/Run --> cmd.exe

In the command prompt, type in the following two commands exactly as
you see them in this post (you need to press enter for each command
to execute them):

cd /d %windir%
copy repair\autoexec.nt system32\*.*


Here is a "screen dump" from how it looks when I do it on my computer: