Scan is locking up when scanning installshield files

  • Thread starter Thread starter eeze
  • Start date Start date
E

eeze

Running Windows Vista Home

When I run scan for viruses with defender it locks my computer up when it
reaches iKernal.dll. iKernal.dll is in a subdirecory of installshield.

I tried copying iKernal.dll to another directory temporarily and it also
caused a lockup.

Any idea how to correct this. Can I try deleting this file or will it cause
big problems elsewhere.

Thanks,

eezie
 
Hello eeze,


[<psst> Windows Defender is a antispyware; your antivirus program is the one
in charge for detection of virus.]
-=-


I think you may have to work at excluding it from the scan, as an interim
measure. Tools, Options, general settings, scroll down to Advance Options
settings, and hit the add button.



For the benefit of the community reading this post, please rate the pºst.


I hope this post is helpful.


Let us know how it works ºut.


Еиçеl
 
I already selectively scanned around the problem file.

Filename is iKernel.dll. I tried copying this file to another directory.
File will not copy. Must be corrupt but I am not sure how to fix it or
delete it.

Googled it and found something called Uniblue which claimed to fix it.
Uniblue did not help.

Engel said:
Hello eeze,


[<psst> Windows Defender is a antispyware; your antivirus program is the one
in charge for detection of virus.]
-=-


I think you may have to work at excluding it from the scan, as an interim
measure. Tools, Options, general settings, scroll down to Advance Options
settings, and hit the add button.



For the benefit of the community reading this post, please rate the pºst.


I hope this post is helpful.


Let us know how it works ºut.


Еиçеl
--

eeze said:
Running Windows Vista Home

When I run scan for viruses with defender it locks my computer up when it
reaches iKernal.dll. iKernal.dll is in a subdirecory of installshield.

I tried copying iKernal.dll to another directory temporarily and it also
caused a lockup.

Any idea how to correct this. Can I try deleting this file or will it cause
big problems elsewhere.

Thanks,

eezie
Click to expand...
Click to expand...
 
PS. Was referring to deletion of iKernal.dll, not Windows Defender.


Engel said:
Hello eeze,


[<psst> Windows Defender is a antispyware; your antivirus program is the one
in charge for detection of virus.]
-=-


I think you may have to work at excluding it from the scan, as an interim
measure. Tools, Options, general settings, scroll down to Advance Options
settings, and hit the add button.



For the benefit of the community reading this post, please rate the pºst.


I hope this post is helpful.


Let us know how it works ºut.


Еиçеl
--

eeze said:
Running Windows Vista Home

When I run scan for viruses with defender it locks my computer up when it
reaches iKernal.dll. iKernal.dll is in a subdirecory of installshield.

I tried copying iKernal.dll to another directory temporarily and it also
caused a lockup.

Any idea how to correct this. Can I try deleting this file or will it cause
big problems elsewhere.

Thanks,

eezie
Click to expand...
Click to expand...
 
I don't know if I can send it anywhere since I seem to be unable to copy this
file.

thanks,

eezie
 
I would recommend trying this--you go to the web site Dave noted, and use a
dialog box to browse to the file on your machine--worth trying.

Have you run a chkdsk?
 
I tried. The file will not upload. Can't copy it. Can't do anything with
it. I am about ready to try deleting it.

Thanks,

Tom
 
I suspect you are going to need specialized help. If you want to try
yourself, restart the machine in safe mode, and see if you can either rename
or delete it there.

If you are in the U.S. or Canada, you can call 1-866-pcsafety for free help
from Microsoft with virus or spyware infections or problems with security
patches.
 
Bill Sanderson said:
I suspect you are going to need specialized help. If you want to try
yourself, restart the machine in safe mode, and see if you can either rename
or delete it there.

If you are in the U.S. or Canada, you can call 1-866-pcsafety for free help
from Microsoft with virus or spyware infections or problems with security
patches.
Click to expand...
 
The problem file was definitly iKernel.dll. I think it was just corrupted in
some way. Initially I could not copy it. It would appear to be copying but go
on endlessly and I would have to reboot similar to what was happening when
AVG tried to scan it.

Tried several things, among them defragging and clearing system recovery
data per [www.microsoft-tech.com] (after seeing an error msg "0x8007045D" on
a copy attempt).

I discovered a copy of iKernal.dll in one of my temorary folders after
various attempts so I'm not sure exactly what helped. Anyway, I deleted the
original and replaced it with the copy and all appears to be ok now. AVG scan
completed ok and will try a defender scan also.

eeziee

PS. Wonder why a full AVG scan shows 669,000 tested objects and Defender
full scan showed about 420,000 items checked?
 
Glad it is better now!

Scan numbers are interesting--Check Defender options--there's one for
scanning inside archive files. I think this is on by default, and, on some
systems, it increases the number of files greatly--zip, ISO, CAB files,
etc--all show each compressed file, not just one for the archive.

However, you are showing fewer for Defender than for AVG. I don't know if
AVG looks places defender does not--perhaps email stores?

I very seldom do full scans anymore unless there's an incident of some
sort--the quickscan is designed to catch anything that is in place and
active--I really don't care much about the stuff sitting in the TIF or
elsewhere that might be malicious, but will never get a chance to run
anyway.

eeze said:
The problem file was definitly iKernel.dll. I think it was just corrupted
in
some way. Initially I could not copy it. It would appear to be copying but
go
on endlessly and I would have to reboot similar to what was happening when
AVG tried to scan it.

Tried several things, among them defragging and clearing system recovery
data per [www.microsoft-tech.com] (after seeing an error msg "0x8007045D"
on
a copy attempt).

I discovered a copy of iKernal.dll in one of my temorary folders after
various attempts so I'm not sure exactly what helped. Anyway, I deleted
the
original and replaced it with the copy and all appears to be ok now. AVG
scan
completed ok and will try a defender scan also.

eeziee

PS. Wonder why a full AVG scan shows 669,000 tested objects and Defender
full scan showed about 420,000 items checked?


Bill Sanderson said:
I suspect you are going to need specialized help. If you want to try
yourself, restart the machine in safe mode, and see if you can either
rename
or delete it there.

If you are in the U.S. or Canada, you can call 1-866-pcsafety for free
help
from Microsoft with virus or spyware infections or problems with security
patches.
Click to expand...
Click to expand...
 
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