"Save as" bmp problem that defies fixing

[Gary R.]

I know there are eternal questions about save as...bmp being the only
option, but this is an odd one.

I went to save a logo gif file that needed repair from a friend's site. Got
the .bmp as the only option, though it is indeed a gif. All the other gifs
and jpgs on the site also come up that way. There is no special html code,
it's a simple site.

I deleted the int. temp files (not cookies though), went through the
'settings...view objects' and deleted the unidentified one, then all of
them, rebooted and still got the same .bmp option. It's not a secure page,
but I went and checked the advanced option about encrypted files and it's
not checked. No AOL has ever been on the machine. Nothing works to fix
it...but....I go to other sites and get normal options for jpg, gif, etc.

The site is www.gjac.org, and trying to save the logo gets me the bmp only
option. I have a website at this host, and indeed my site also gives only
those options, as do others, such as http://www.bangrecording.com/ at the
same host (Worldzone pro).

BUT, to really confuse things...on my laptop, XP home with all updates (as
did the other machines), the same pages come up with a gif or jpg option.
Same network connection to cable. Another XP pro machine here is bmp only
at those sites, but fine elsewhere. Rebooted to WinME, and same thing, .bmp
only.

So I have done everything I can find at Microsoft's KB and it didn't work on
any of the machines. I did see via a Google search a couple of comments
about deleting cookies, but hate to do that if it's unlikely to work (they
were 'unofficial' comments). The real puzzler is why does the laptop do
fine, and nothing else will, and also why only at those sites (as far as I
know) with a common host? The laptop has had AOL on it when new, but
removed immediately, and none of the other machines ever had it, they are
clean installs with all updates (if that matters, I noticed one of the fixes
referred to AOL).

I got the file from the laptop, so it's not urgent any more, but this whole
thing is confusing. Are there any registry keys, repairs, or ? that could
be causing this? What about cookies, should I delete them and bite the
bullet about logging back in to everything? I didn't get an answer on the
IE6 group, but another user replied that they got the same behavior at those
links. Thanks for any ideas.

 

[Mary Sauer]

I had the same experience, however if you copy the image and paste into a paint
program it is an 8-Bit paletted bitmap (.gif). Even the source code shows as a .gif.
It is odd.

 

[Gary R.]

Even odder, on my laptop I can click/hold drag the photo into Photoshop
right from the browser; if I try it on the other machines that show only
"save as bmp" option, it shows the circle with the slash; i.e., can't drag
it to Photoshop (the logo at www.gjac.org for example, but jpg's also at
other similar sites). But other sites, where save as gif/jpg works
normally, I can drag the photos fine from any of the machines.

If it didn't work on ANY machine, I'd figure it's something at the server
that causes it; if the affected machines did the same thing at all sites, I
could blame it on the machine. If it affected only the XP pro machines, I
could figure it's something in pro vs. home that's different, but it affects
the ME machines too. I'll have to try a second XPHome machine and see what
it does, but I suspect it's IE and not the system itself.

They all share the same internet connection and none have the XP firewall
enabled, or any other one except a common router. All have all of the
critical updates installed.The only possibly meaningful difference is that
the laptop (that it all works on) came with XP pre-installed from Gateway;
the others are from scratch.

But in this case, it's hard to even know where to start. All I can figure
is that there's some obscure setting somewhere that combines with something
on the server side to cause it. Thanks for the input, at least I know I
didn't miss something obvious.

Gary

 

[Quaoar]

I know there are eternal questions about save as...bmp being the only
option, but this is an odd one.

I went to save a logo gif file that needed repair from a friend's
site. Got the .bmp as the only option, though it is indeed a gif.
All the other gifs and jpgs on the site also come up that way. There
is no special html code, it's a simple site.

I deleted the int. temp files (not cookies though), went through the
'settings...view objects' and deleted the unidentified one, then all
of them, rebooted and still got the same .bmp option. It's not a
secure page, but I went and checked the advanced option about
encrypted files and it's not checked. No AOL has ever been on the
machine. Nothing works to fix it...but....I go to other sites and
get normal options for jpg, gif, etc.

The site is www.gjac.org, and trying to save the logo gets me the bmp
only option. I have a website at this host, and indeed my site also
gives only those options, as do others, such as
http://www.bangrecording.com/ at the same host (Worldzone pro).

BUT, to really confuse things...on my laptop, XP home with all
updates (as did the other machines), the same pages come up with a
gif or jpg option. Same network connection to cable. Another XP pro
machine here is bmp only at those sites, but fine elsewhere.
Rebooted to WinME, and same thing, .bmp only.

So I have done everything I can find at Microsoft's KB and it didn't
work on any of the machines. I did see via a Google search a couple
of comments about deleting cookies, but hate to do that if it's
unlikely to work (they were 'unofficial' comments). The real puzzler
is why does the laptop do fine, and nothing else will, and also why
only at those sites (as far as I know) with a common host? The
laptop has had AOL on it when new, but removed immediately, and none
of the other machines ever had it, they are clean installs with all
updates (if that matters, I noticed one of the fixes referred to AOL).

I got the file from the laptop, so it's not urgent any more, but this
whole thing is confusing. Are there any registry keys, repairs, or ?
that could be causing this? What about cookies, should I delete them
and bite the bullet about logging back in to everything? I didn't
get an answer on the IE6 group, but another user replied that they
got the same behavior at those links. Thanks for any ideas.

The first thing to do with a problem saving graphics only as bmp is to
empty the temporary internet files, run Disk Cleanup.

Q