Runtime Error backweb-1940576.exe error

[Elaine]

After bootup and before I get online I get this:

Microsoft Visual C++ Runtime Library
Runtime Error
Program:...s\compaq connections\1940576\program\backweb-1940576.exe
This application has requested the runtime to terminate in an unusual way.

I just started getting this error yesterday, have googled and am finding all
kinds of runtime errors but not this one.
thanks
elaine

 

[glee]

There is no good reason to keep Compaq Connections on your system. Uninstall it,
using Control Panel> Add or Remove Programs, and your problem should cease.

On HP/Compaq systems, I only keep their updating system on for a few weeks when new,
then I uninstall it. I have never seen it provide anything useful when left on
longer.

Make sure Windows Update is set to automatically update.

From HP/Compaq:
<quote>
Updates from HP or Compaq Connections is a messaging service that comes
pre-installed on HP and Compaq desktop computers. The service provides product
notices, support updates, tips, and special offers specifically for your model of HP
or Compaq PC.
If you no longer want to use Updates from HP or Compaq Connections, HP or Compaq
Connections can be uninstalled through Add/Remove programs.
</quote>

 

[Elaine]

Thanks, I will uninstall, would this have had anything to do with Pogo
freezing?

elaine

 

[glee]

Pogo freezing? Only if the swamp is cold.... http://en.wikipedia.org/wiki/Pogo
(That was a joke....nevermind)

Seriously, the answer is, well, it could.....but there is usually more involved with
Pogo games freezing. Pogo games are Java games, so any number of Java issues or an
inadequate video driver could be involved also.

Do you know what version or versions of Java you currently have installed? Look in
Control Panel> Add or Remove Programs at all entries named Sun Java, Java, or J2SE
Runtime Environment to find the version and update numbers.

Do you use AOL?

You best bet is to go through Pogo support. First, go to the Pogo main site, click
Help, then view all the Pogo and Tech FAQs regarding your issues. If that does not
help, contact Pogo Support, at the Contact Us link in the Help pages.

 

[Sharon F]

After bootup and before I get online I get this:

Microsoft Visual C++ Runtime Library
Runtime Error
Program:...s\compaq connections\1940576\program\backweb-1940576.exe
This application has requested the runtime to terminate in an unusual way.

I just started getting this error yesterday, have googled and am finding all
kinds of runtime errors but not this one.
thanks
elaine

Your Compaq has a program that "phones home" and checks for updates. That
program implements a tool called "backweb." Many OEMs customize the backweb
application to provide an update service to their customers. The customized
Compaq program is not working correctly which in turn produces this error
message.

"Not working correctly" may be an actual problem with the application or
Compaq is having trouble server side with their update service. You have
two choices: call Compaq to find out if the problem is temporary or if the
program needs to be fixed (fix would come from them). OR disable the Compaq
program and mark your calendar with reminders to manually check the Compaq
site for updates. Then manually download and install Compaq updates that
are specifically for your Compaq model when they are available.

 

[Elaine]

LOL, yeah got the joke.

Am using Java 6 and use ATT for dialup.

elaine

 

[glee]

Java Runtime Environment (JRE) 6 Update 2 is now available:
http://java.sun.com/javase/downloads/index.jsp
You should install Update 2 if you don't already have it, then uninstall any
previous Update builds and versions.

You can start by following the procedures here:
http://eapogo.custhelp.com/cgi-bin/eapogo.cfg/php/enduser/std_adp.php?p_sid=pR2A5MFi&p_faqid=10368

Begin by clearing both your browser cache and your Java cache, as described here:
http://eapogo.custhelp.com/cgi-bin/eapogo.cfg/php/enduser/std_adp.php?p_faqid=10990&p_sid=pR2A5MFi

Then follow up with the rest of the procedures that apply to your system.

Beyond that, contact Pogo Support with all pertinent info.