Runner error

[Colleen Hilton]

I am wondering if anyone knows:
a) what is causing this error to occur
b) what to do to stop it from recurring

The problem is this. When I startup the computer, as it loads the items in
the system tray I get an error message window that says:

Runner error (in the window title area)

Invalid BackWeb application id "137903" (in the window content area)

I have installed all windows XP updates and Service Pack 2 and the error
still persists.

Thanks in advance.

 

[tclark]

1 What kind of PC?
2 You can go into msconfig and on the Startup tab deselect the BackWeb
from the startup.

If you have a HP or Compact PC you may have antivirus, antispyware, or
firewall stopping the backweb from connecting

 

[Colleen Hilton]

1 What kind of PC?
2 You can go into msconfig and on the Startup tab deselect the BackWeb
from the startup.

If you have a HP or Compact PC you may have antivirus, antispyware, or
firewall stopping the backweb from connecting

I am using a HP Pavilion a320n, XP Home edition. As far as the av,as and
firewall, Service Pack 2 installed security features (including firewall),
plus I installed McAfee VirusScan after SP2. The runner error problem was
existant before any of this, and I have never been able to figure out what
is causing it.

 

[Colleen Hilton]

1 What kind of PC?
2 You can go into msconfig and on the Startup tab deselect the BackWeb
from the startup.

If you have a HP or Compact PC you may have antivirus, antispyware, or
firewall stopping the backweb from connecting

I tried using MSCONFIG as suggested. There is nothing in the Startup tab
list that even uses the word BackWeb ... ideas?

 

[Ricky]

This may help..
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00061410

 

[Colleen Hilton]

Thanks, Ricky, but I already installed SP2 and all updates. None of this
made a difference.

 

[Ricky]

Try going to msconfig and uncheck updates from HP and see if it helps. I
have an a320n also and it should help.

 

[tclark]

Look for a HP updater

 

[Guest]

hey colleen did you fix the backweb problem ? if not , email direct @
(e-mail address removed)

 

[Colleen Hilton]

OK. I think I found the problem. The HP Digital Imaging Monitor is in the
system tray. I was checking settings when I found that the scanner part of
the hsc psc 1310 had no installed driver and wasn't communicating. I'm
installing the driver and will see if that's causing the problem.

 

[Ricky]

If it doesn't go to start..run..type in msconfig..start up tab and uncheck
Updates for HP and that should stop the error.

 

[Colleen Hilton]

My previous message was in error, though I did find the updater. In
Start->All Programs->Startup there was an item called Updates from HP. I
dragged the shortcut out of the startup sub-menu and left it on the desktop.
In addition to not getting the error upon restart, double-clicking the
shortcut on the desktop resulted in the error message, so I know that was
the problem. Thanks for all the help guys.

And now on to a new subject. I'll start a new thread with this one.