Running the command directly was a smart idea, and may have yielded a
valuable clue. My guess is that your NetBIOS protocol is not correctly
configured. However, first try to ping the server name by its
Windows/NetBIOS name. If that does not work, it may also be a WINS name
resolution issue. Run ipconfig /all to check if you are getting the WINS
server addresses from your DHCP , or they have been manually entered
To verify your NetBIOS configuration, go to Control Panel>network
Connections. Select your network adapter, and look at its properties. Under
the properties of TCP/IP, go to the 'Advanced tab' and proceed to WINS. At
the bottom there should be a radio button for 'Enable NetBIOS over TCP/IP,.
You can verify the bindings for your network adapter by clicking in the
Advanced menu option (adjacent to Help and Tools in the Top windows pane),
and select Advanced settings.