G
Guest
Environment:
Client - Outlook 2003
XP Pro, SP1
Server: Exchange 2003 Enterprise on 2003 Server, Enterprise Edition
Exchange folders are online - no offline folders are used.
Issue: Server-side and Client-side rules are not being processed unless they
are manually run. I reviewed the rule conditions and there are no conflicts
with any rules with a higher priority. The rules worked fine until a few
weeks ago. There have been no reported changes to the server or clients. The
mailbox store has no mailbox size limits. When the rules are manually
executed, they perform flawlessly.
My observations and thoughts: I believe the rules (server-side at least) are
not able to run because they don't sit in the Exchange inbox before being
downloaded to the client thus not giving Exchange an opportunity to process
any rules. When an email arrives to an Outlook client that is logged in, it
is immediately delivered. However, client-side rules do not process unless
manually executed. I have reviewed every setting I can think of to allow the
rules to run automatically but am at a loss.
Can anyone point me in the right direction? Technet, KB etc offers no
solutions other than standard check list type troubleshooting, which is not
helpful as according to these documents, the rules are setup properly. I set
Outlook to send/receive at 5 minute intervals with no success.
Note on processing: I created a rule and gave it top priority. Essentially,
any email sent from my email address to the client, should be moved to a
folder with my name. This should be the very first rule checked. It does not
move the email unless I manually run rules.
Client - Outlook 2003
XP Pro, SP1
Server: Exchange 2003 Enterprise on 2003 Server, Enterprise Edition
Exchange folders are online - no offline folders are used.
Issue: Server-side and Client-side rules are not being processed unless they
are manually run. I reviewed the rule conditions and there are no conflicts
with any rules with a higher priority. The rules worked fine until a few
weeks ago. There have been no reported changes to the server or clients. The
mailbox store has no mailbox size limits. When the rules are manually
executed, they perform flawlessly.
My observations and thoughts: I believe the rules (server-side at least) are
not able to run because they don't sit in the Exchange inbox before being
downloaded to the client thus not giving Exchange an opportunity to process
any rules. When an email arrives to an Outlook client that is logged in, it
is immediately delivered. However, client-side rules do not process unless
manually executed. I have reviewed every setting I can think of to allow the
rules to run automatically but am at a loss.
Can anyone point me in the right direction? Technet, KB etc offers no
solutions other than standard check list type troubleshooting, which is not
helpful as according to these documents, the rules are setup properly. I set
Outlook to send/receive at 5 minute intervals with no success.
Note on processing: I created a rule and gave it top priority. Essentially,
any email sent from my email address to the client, should be moved to a
folder with my name. This should be the very first rule checked. It does not
move the email unless I manually run rules.