Rule to move from one folder to another

[hlock]

Just moved from Lotus to Outlook 2007 on exchange. We have an email address
that we use for all of our employees to mail in requests and tasks. There
are 6 support people who work out of the mail folder in order to complete the
requests. As each support person completes the request, she moves the
request to the completed folder. What we've been told is that for the
support person to move the item, we have to give her delete permission. The
problem is that we don't want anyone to delete out of this mail file. One
thing I was thinking is to create a rule that anything that moves into the
delete folder gets moved to a different folder that isn't automatically
cleared out every so often. Does anyone know how we would go about doing
this or do you have any other suggestions. Thanks!

 

[Judy Gleeson \(MVP Outlook\)]

How about a slightly different approach. Show the Categories Column in the
Inbox folder, set it up a Category with each of the support people's names.
Categorise each email as it is completed by each person. Have the manager
(with high enough permission) do the filing each day. The filing folder can
then be grouped By Category to show who did which work - that may be an
important addedd bonus.

Generally I suggest using Categories as your first choice method, Folders as
the next options as Categories can do so much more in so many cases.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
My suggested settings for Outlook 2003 are FREE on my website.

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