RRAS won't start, logs included

J

Joe_M

I updated the driver for my Broadcom NIC on my SBS server and had problems.
The server lost the NIC and IP configurations. I was able to get the driver
updated, the NIC reconfigured, all TCP/IP connectivity working, but RRAS has
not started since the update problem. I am looking for ideas about what is
going wrong and how to fix it.

It fails with events

Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20103
Date: 11/1/2006
Time: 10:15:33 AM
Description: Unable to load C:\WINNT\System32\iprtrmgr.dll.
Data: 0000: 02 00 00 00 ....

and

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date: 11/1/2006
Time: 10:15:36 AM
Description: The Routing and Remote Access service terminated with
service-specific error 2.

RRAS is/was configured to solely support remote access via 2 modems. I
followed the first 3 steps of MS KB 299013 with no improvement. I am very
reluctant to try uninstalling/reinstalling TCP/IP as suggested in step 4. I
turned on the RAS trace, tried to start the service, and got the following
in \WINNT\tracing:

EAPOLDBG.LOG:
[2328] 10:15:36:031: DimCleanup completed for error 2

IPMGM.LOG:
[2328] 10:15:33: ENTERED MgmInitialize
[2328] 10:15:33: LEAVING MgmInitialize : 0
[2328] 10:15:33: ENTERED MgmDeInitialize
[2328] 10:15:33: ENTERED StopMgm
[2328] 10:15:33: Number of threads in MGM : 0
[2328] 10:15:33: LEAVING StopMgm
[2328] 10:15:33: LEAVING MgmDeInitialize 0

IPRouterManager.LOG:
[2328] 10:15:33: StartRouter: Machine will run as router
[2328] 10:15:33: StartRouter: LAN MODE = 0
[2328] 10:15:33: InitRouter: Created necessary events and timer
[2328] 10:15:33: StartMcMisc() initiated with filever=2195
[2328] 10:15:33: StartMcMisc: bind succeeded
[2328] 10:15:33: InitializeWanArp: Could not open WANARP for read - 2
[2328] 10:15:33: InitRouter: Couldnt open WanArp driver
[2328] 10:15:33: StartRouter: InitRouter failed 2
[2328] 10:15:33: IP Router Manager cleanup done

Router.LOG:
[2328] 10:15:33:984: DimCleanup
[2328] 10:15:33:984: DimUnloadRouterManagers: fAllRouterManagersStopped

RTM.LOG:
[2328] 10:15:33: Entering ProcessChangedDestLists: 2328
[2328] 10:15:33: Leaving ProcessChangedDestLists: 2328
[2328] 10:15:33: Entering ProcessChangedDestLists: 2328
[2328] 10:15:33: Leaving ProcessChangedDestLists: 2328


I also got the following zero-byte files: BAP.LOG, BOOTP Subagent.LOG,
EAPOL.LOG, IPMULTICASTMIB.LOG, IPRIPMIB.LOG, RASADHLP.LOG, RASAPI32.LOG,
RASBACP.LOG, RASCCP.LOG, RASCHAP.LOG, RASDLG.LOG, RASEAP.LOG, RASMAN.LOG,
RASPAP.LOG, RASSPAP.LOG, RASTAPI.LOG, and RASTLS.LOG.

C:\WINNT\system32\drivers\wanarp.sys exists as version 5.0.2195.6601
modified 6/19/2003 11:05:04 AM Pacific. Administrators, Authenticated users,
Server operators, and SYSTEM all have at least read access.

Thanks for any help,

Joe M
 
R

Robert L [MVP - Networking]

Are you running ISA? This troubleshooting may help,

Event ID Troubleshooting Event ID 7024 - The Computer Browser service terminated with service-specific error 2550 (0x9F6). Event ID 7024, 20103 and 20133 - RRAS Fails to Start ...
www.chicagotech.net/wineventid.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I updated the driver for my Broadcom NIC on my SBS server and had problems.
The server lost the NIC and IP configurations. I was able to get the driver
updated, the NIC reconfigured, all TCP/IP connectivity working, but RRAS has
not started since the update problem. I am looking for ideas about what is
going wrong and how to fix it.

It fails with events

Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20103
Date: 11/1/2006
Time: 10:15:33 AM
Description: Unable to load C:\WINNT\System32\iprtrmgr.dll.
Data: 0000: 02 00 00 00 ....

and

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date: 11/1/2006
Time: 10:15:36 AM
Description: The Routing and Remote Access service terminated with
service-specific error 2.

RRAS is/was configured to solely support remote access via 2 modems. I
followed the first 3 steps of MS KB 299013 with no improvement. I am very
reluctant to try uninstalling/reinstalling TCP/IP as suggested in step 4. I
turned on the RAS trace, tried to start the service, and got the following
in \WINNT\tracing:

EAPOLDBG.LOG:
[2328] 10:15:36:031: DimCleanup completed for error 2

IPMGM.LOG:
[2328] 10:15:33: ENTERED MgmInitialize
[2328] 10:15:33: LEAVING MgmInitialize : 0
[2328] 10:15:33: ENTERED MgmDeInitialize
[2328] 10:15:33: ENTERED StopMgm
[2328] 10:15:33: Number of threads in MGM : 0
[2328] 10:15:33: LEAVING StopMgm
[2328] 10:15:33: LEAVING MgmDeInitialize 0

IPRouterManager.LOG:
[2328] 10:15:33: StartRouter: Machine will run as router
[2328] 10:15:33: StartRouter: LAN MODE = 0
[2328] 10:15:33: InitRouter: Created necessary events and timer
[2328] 10:15:33: StartMcMisc() initiated with filever=2195
[2328] 10:15:33: StartMcMisc: bind succeeded
[2328] 10:15:33: InitializeWanArp: Could not open WANARP for read - 2
[2328] 10:15:33: InitRouter: Couldnt open WanArp driver
[2328] 10:15:33: StartRouter: InitRouter failed 2
[2328] 10:15:33: IP Router Manager cleanup done

Router.LOG:
[2328] 10:15:33:984: DimCleanup
[2328] 10:15:33:984: DimUnloadRouterManagers: fAllRouterManagersStopped

RTM.LOG:
[2328] 10:15:33: Entering ProcessChangedDestLists: 2328
[2328] 10:15:33: Leaving ProcessChangedDestLists: 2328
[2328] 10:15:33: Entering ProcessChangedDestLists: 2328
[2328] 10:15:33: Leaving ProcessChangedDestLists: 2328


I also got the following zero-byte files: BAP.LOG, BOOTP Subagent.LOG,
EAPOL.LOG, IPMULTICASTMIB.LOG, IPRIPMIB.LOG, RASADHLP.LOG, RASAPI32.LOG,
RASBACP.LOG, RASCCP.LOG, RASCHAP.LOG, RASDLG.LOG, RASEAP.LOG, RASMAN.LOG,
RASPAP.LOG, RASSPAP.LOG, RASTAPI.LOG, and RASTLS.LOG.

C:\WINNT\system32\drivers\wanarp.sys exists as version 5.0.2195.6601
modified 6/19/2003 11:05:04 AM Pacific. Administrators, Authenticated users,
Server operators, and SYSTEM all have at least read access.

Thanks for any help,

Joe M
 

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