RoboHelp and Internet Explorer 6

[Nicola]

Hi,

I am currently using Internet Explorer 6 and I use
RoboHelp HTML 9. I have notice that I cannot view popups
in my help file when I try to view them.

I have been told that to view help files your ust have
Internet Explorer and I have been using the latest version
but other people I know use version 5.5 and they can view
the pop ups ok.

Is this a recognised problem.

Thanks in advance

Nicola

 

[Pete Lees]

Nicola,

I am currently using Internet Explorer 6 and I use
RoboHelp HTML 9. I have notice that I cannot view popups
in my help file when I try to view them.

Yes, this is a known problem. Installing the following patch may help:

http://www.helpcommunity.ehelp.com/robohelp/downloads/sr/ver91/IE6jsFix.shtm

 

[Guest]

Thanks for your help though it didnt work! I am using
RoboHelpHTML and not web help, dont know if that makes
much of a difference.

N.

 

[Pete Lees]

Nicola,

Thanks for your help though it didnt work! I am using
RoboHelpHTML and not web help, dont know if that makes
much of a difference.

Sorry to hear that. Some questions and suggestions for you:

1) It sounds like your help file is in compiled HTML Help (.chm)
format. Can you confirm this? Also, what version of Windows are you
running?

All of the following assumes that your help file is a compiled HTML
Help file.

2) Is the problem limited to this help file only or do all the help
files on your system exhibit the same behaviour? If all help files are
affected then Knowledge Base article 822989 should help in most cases.

http://support.microsoft.com/?kbid=822989

The exception to this is Windows 2000 with Service Pack 4 installed.
In this case you could try unregistering the HTML Help ActiveX control
and then re-registering it, by running the following two commands from
a command prompt:

regsvr32 /u <drive>:\winnt\system32\hhctrl.ocx
regsvr32 <drive>:\winnt\system32\hhctrl.ocx

3) Does running MJ's Help Diagnostics fix the problem?

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

4) Try deleting or renaming the file hh.dat, which you should find in
this subdirectory (assuming that you're using Windows 2000 or later):

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, changes that you've made to
the size and position of a help window, etc.), and can cause the files
to misbehave if it has somehow been corrupted. Windows will create a
new version of hh.dat when you next open any .chm file.

5) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.

6) If none of the above helps, can you view the source of a topic that
contains a popup, find the code that is used to display the popup, and
paste this into a reply?