right click on Start problem

[Jeff]

This is not terribly important but intriguing because I cannot figure it
out.

Running XP Home SP-2.

Over time I have re-arranged the shortcuts that show when I click on Start.
This may or may not have anything to do with the problem which is that when
I right click on my start I now get a list of items which have a blank space
(about 2 lines worth) just above "Properties" and the next one above which
is "Scan with AVG Free".

How can I fix whatever is causing the 2 blank lines to appear above
Properties?

 

[Ramesh, MS-MVP]

Jeff,

When you right-click the Start button, the context menu handlers defined in
these areas are operational;

[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\Directory\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\]

One of which is causing the problem.

 

[Jeff]

Thank you. I looked at them but could not see how to correct the problem.

I have additional information that could be helpful: I discovered that when
I right click on either of the 2 blank lines it opens some component of
Acronis Privacy Expert Suite's "wipe" function. Could that help in figuring
out how to correct the problem?

Thanks again.

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

Jeff,

When you right-click the Start button, the context menu handlers
defined in these areas are operational;

[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\Directory\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\]

One of which is causing the problem.

This is not terribly important but intriguing because I cannot
figure it out.

Running XP Home SP-2.

Over time I have re-arranged the shortcuts that show when I click on
Start. This may or may not have anything to do with the problem
which is that when I right click on my start I now get a list of
items which have a blank space (about 2 lines worth) just above
"Properties" and the next one above which is "Scan with AVG Free".

How can I fix whatever is causing the 2 blank lines to appear above
Properties?

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

 

[Ramesh, MS-MVP]

Hi Jeff,

Download ShellExView and follow the instructions here:
http://windowsxp.mvps.org/slowrightclick.htm (method 2)

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org

Thank you. I looked at them but could not see how to correct the problem.

I have additional information that could be helpful: I discovered that
when I right click on either of the 2 blank lines it opens some component
of Acronis Privacy Expert Suite's "wipe" function. Could that help in
figuring out how to correct the problem?

Thanks again.

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

Jeff,

When you right-click the Start button, the context menu handlers
defined in these areas are operational;

[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\Directory\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\]

One of which is causing the problem.

This is not terribly important but intriguing because I cannot
figure it out.

Running XP Home SP-2.

Over time I have re-arranged the shortcuts that show when I click on
Start. This may or may not have anything to do with the problem
which is that when I right click on my start I now get a list of
items which have a blank space (about 2 lines worth) just above
"Properties" and the next one above which is "Scan with AVG Free".

How can I fix whatever is causing the 2 blank lines to appear above
Properties?

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

 

[Jeff]

Thanks for teling me about ShellExView. That is a fantastic tool!!

It rapidly allowed me to find the problem. It is:

Extension name: CPrivexShellExt Object,
Type: Context Menu
Description: Acronis PrivacyExpert shell extension
Filename: C:\PROGRA~1\Acronis\PRIVAC~1\PRIVSH~1.DLL
CLSID: {60CE0473-50F7-417B-A10F-6921827B9CA8}
File Extensions: *, Folder

My problem is what to do with this information. Disabling "it" solves the
problem I have with invisible lines when I right click on START, but might
it harm the function of the Acronis PrivacyExpert application. I notice it
also removed the Acronis "wipe" options present when I right click on
Recycle Bin - which I would rather keep. Is there a way to correct the
problem in the START right click without eliminating it from appearing in
the Recycle rt click options?

Any suggestions?

Thanks for all your help. You pinpointed the problem immediately!

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

Hi Jeff,

Download ShellExView and follow the instructions here:
http://windowsxp.mvps.org/slowrightclick.htm (method 2)

Thank you. I looked at them but could not see how to correct the
problem. I have additional information that could be helpful: I
discovered
that when I right click on either of the 2 blank lines it opens some
component of Acronis Privacy Expert Suite's "wipe" function. Could
that help in figuring out how to correct the problem?

Thanks again.

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

Jeff,

When you right-click the Start button, the context menu handlers
defined in these areas are operational;

[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\Directory\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\]

One of which is causing the problem.


This is not terribly important but intriguing because I cannot
figure it out.

Running XP Home SP-2.

Over time I have re-arranged the shortcuts that show when I click
on Start. This may or may not have anything to do with the problem
which is that when I right click on my start I now get a list of
items which have a blank space (about 2 lines worth) just above
"Properties" and the next one above which is "Scan with AVG Free".

How can I fix whatever is causing the 2 blank lines to appear above
Properties?

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

 

[Ramesh, MS-MVP]

Jeff,

Removing the shell extension does not remove the application from the
system. You can still launch the program directly. BTW, is it supposed to be
on the Recycle Bin context menu, or for folders?

If you need to add it to the Recycle Bin context-menu (but not for folders
or Start Menu), you can add the handler here:

HKCR\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shellex\ContextMenuHandlers

Create a sub-key named {60CE0473-50F7-417B-A10F-6921827B9CA8}

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org

Thanks for teling me about ShellExView. That is a fantastic tool!!

It rapidly allowed me to find the problem. It is:

Extension name: CPrivexShellExt Object,
Type: Context Menu
Description: Acronis PrivacyExpert shell extension
Filename: C:\PROGRA~1\Acronis\PRIVAC~1\PRIVSH~1.DLL
CLSID: {60CE0473-50F7-417B-A10F-6921827B9CA8}
File Extensions: *, Folder

My problem is what to do with this information. Disabling "it" solves the
problem I have with invisible lines when I right click on START, but might
it harm the function of the Acronis PrivacyExpert application. I notice it
also removed the Acronis "wipe" options present when I right click on
Recycle Bin - which I would rather keep. Is there a way to correct the
problem in the START right click without eliminating it from appearing in
the Recycle rt click options?

Any suggestions?

Thanks for all your help. You pinpointed the problem immediately!

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

Hi Jeff,

Download ShellExView and follow the instructions here:
http://windowsxp.mvps.org/slowrightclick.htm (method 2)

Thank you. I looked at them but could not see how to correct the
problem. I have additional information that could be helpful: I
discovered
that when I right click on either of the 2 blank lines it opens some
component of Acronis Privacy Expert Suite's "wipe" function. Could
that help in figuring out how to correct the problem?

Thanks again.

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)



Ramesh, MS-MVP wrote:
Jeff,

When you right-click the Start button, the context menu handlers
defined in these areas are operational;

[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\Directory\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\]

One of which is causing the problem.


This is not terribly important but intriguing because I cannot
figure it out.

Running XP Home SP-2.

Over time I have re-arranged the shortcuts that show when I click
on Start. This may or may not have anything to do with the problem
which is that when I right click on my start I now get a list of
items which have a blank space (about 2 lines worth) just above
"Properties" and the next one above which is "Scan with AVG Free".

How can I fix whatever is causing the 2 blank lines to appear above
Properties?

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

 

[Jeff]

Thank you very much. You have been extremely helpful and I appreciate it.

BTW, is it
supposed to be on the Recycle Bin context menu, or for folders?

Yes it is. It is actually very convenient on the Recycle Bin when one wishes
to wipe something they deleted that ended up in the RB. Much less useful
elsewhere.

If you need to add it to the Recycle Bin context-menu (but not for
folders or Start Menu), you can add the handler here:

HKCR\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shellex\ContextMenuHandlers

Create a sub-key named {60CE0473-50F7-417B-A10F-6921827B9CA8}

Sounds like what I need. I'll try it. I also sent an email to Acronis
support listing this as a bug, but I suspect it is not a bug in the Acronis
software but in XP's start folder. The reason I say this is because it
appears correctly in the Recycle Bin AND all the other folders. It is only
in the Start that it appears as 2 blank lines with no text to indicate what
they are.

Thank you again very much.

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

Jeff,

Removing the shell extension does not remove the application from the
system. You can still launch the program directly. BTW, is it
supposed to be on the Recycle Bin context menu, or for folders?

If you need to add it to the Recycle Bin context-menu (but not for
folders or Start Menu), you can add the handler here:

HKCR\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shellex\ContextMenuHandlers

Create a sub-key named {60CE0473-50F7-417B-A10F-6921827B9CA8}

Thanks for teling me about ShellExView. That is a fantastic tool!!

It rapidly allowed me to find the problem. It is:

Extension name: CPrivexShellExt Object,
Type: Context Menu
Description: Acronis PrivacyExpert shell extension
Filename: C:\PROGRA~1\Acronis\PRIVAC~1\PRIVSH~1.DLL
CLSID: {60CE0473-50F7-417B-A10F-6921827B9CA8}
File Extensions: *, Folder

My problem is what to do with this information. Disabling "it"
solves the problem I have with invisible lines when I right click on
START, but might it harm the function of the Acronis PrivacyExpert
application. I notice it also removed the Acronis "wipe" options
present when I right click on Recycle Bin - which I would rather
keep. Is there a way to correct the problem in the START right click
without eliminating it from appearing in the Recycle rt click
options? Any suggestions?

Thanks for all your help. You pinpointed the problem immediately!

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

Hi Jeff,

Download ShellExView and follow the instructions here:
http://windowsxp.mvps.org/slowrightclick.htm (method 2)


Thank you. I looked at them but could not see how to correct the
problem. I have additional information that could be helpful: I
discovered
that when I right click on either of the 2 blank lines it opens
some component of Acronis Privacy Expert Suite's "wipe" function. Could
that help in figuring out how to correct the problem?

Thanks again.

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)



Ramesh, MS-MVP wrote:
Jeff,

When you right-click the Start button, the context menu handlers
defined in these areas are operational;

[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\Directory\ShellEx\ContextMenuHandlers\]
[HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\]

One of which is causing the problem.


This is not terribly important but intriguing because I cannot
figure it out.

Running XP Home SP-2.

Over time I have re-arranged the shortcuts that show when I click
on Start. This may or may not have anything to do with the
problem which is that when I right click on my start I now get a
list of items which have a blank space (about 2 lines worth)
just above "Properties" and the next one above which is "Scan
with AVG Free". How can I fix whatever is causing the 2 blank lines
to appear
above Properties?

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

 

[Ramesh, MS-MVP]

You're very welcome Jeff. Thanks for posting back. And let's know what
Acronis support said.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org

Thank you very much. You have been extremely helpful and I appreciate it.


Yes it is. It is actually very convenient on the Recycle Bin when one
wishes to wipe something they deleted that ended up in the RB. Much less
useful elsewhere.


Sounds like what I need. I'll try it. I also sent an email to Acronis
support listing this as a bug, but I suspect it is not a bug in the
Acronis software but in XP's start folder. The reason I say this is
because it appears correctly in the Recycle Bin AND all the other folders.
It is only in the Start that it appears as 2 blank lines with no text to
indicate what they are.

Thank you again very much.

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

<snip>

 

[Jeff]

Acronis finally replied. They said they do not support my version 7 any
more and suggested I purchase version 8. Software support these days
........ Thank goodness for you guys.

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

 

[John]

Acronis finally replied. They said they do not support my version 7 any
more and suggested I purchase version 8. Software support these days
....... Thank goodness for you guys.

http://www.wilderssecurity.com/forumdisplay.php?s=885b5858bd758e41afba459cf1fe0959&f=65

All the support you'll ever need for Trueimage.

John.

 

[Ramesh, MS-MVP]

Thanks Jeff.

 

[Jeff]

No, thank you. (Sorry, I just couldn't resist <grin>)

--

Jeff Stevens
Email address deliberately false to avoid spam
(e-mail address removed)

 

[Jeff]

Thanks, I did not know about this website. Actually, this is about Acronis
Privacy Expert Suite 7, not True Image 7, but I'll check it out.