"right click" on desktop leads to a problem

[Jean Russenberger]

Hi, usualy, when you right click on the desktop, you get a "box" where you
can select "Arrange icons by >", "properties" and "refresh", among other
things. Unfortunatly, this feature, on one of my PC, leads to an "explorer
error" and it has to shut down asking me if I want to send a repport on this
error to Microsoft. After that, DrWatson gets also an error and ask me the
same thing (if I want to send an error repport). Then, the process freezed
up and I loose the task bar and all icons on the desktop.
I have to press the "ctrl-a-delete" to get the Windows Task Manager and use
it to restart the PC.
I tried the "restore" feature on Windows, but it didn't "restore" anything,
stating that there was nothing to restore.
Can anyone help me on this?

 

[Hossam]

dunno how to fix that
but in the mean time, you dont have to restart whenever explorer is
dead
in task manager "ctrl+alt+del" you can start new process and browse to
c:\windows\explorer.exe and it will start the explorer again, icons and
taskbar back

 

[Sharon F]

Hi, usualy, when you right click on the desktop, you get a "box" where you
can select "Arrange icons by >", "properties" and "refresh", among other
things. Unfortunatly, this feature, on one of my PC, leads to an "explorer
error" and it has to shut down asking me if I want to send a repport on this
error to Microsoft. After that, DrWatson gets also an error and ask me the
same thing (if I want to send an error repport). Then, the process freezed
up and I loose the task bar and all icons on the desktop.
I have to press the "ctrl-a-delete" to get the Windows Task Manager and use
it to restart the PC.
I tried the "restore" feature on Windows, but it didn't "restore" anything,
stating that there was nothing to restore.
Can anyone help me on this?

Usually this happens when there is a "bad" entry (handler or shell
extension) on the right click menu that has been added by third party
software. MVP Ramesh Srinivasan explains the problem on this page:
http://windowsxp.mvps.org/slowrightclick.htm

NOTE: If you only have this problem when right clicking on the desktop
(other right click menus involving Windows Explorer or My Computer work
okay) - be sure to read to the end of the article for directions related to
"desktop only" situations.