Right Click Delayed Crash Drwtsn No access to Search, My Computer,

[Guest]

Thanks to all you for your steady help. Unfortunately, I have done my very
best to do everything you have requested, and I still have the problem. I
cannot spend any more time on this, and have decided to purchase a new
machine with XP Professional. Even if my time is not worth much, I just
cannot spend the rest of my life on this problem. I am very disappointed
that all of the Windows bells and whistles cannot help me, and even more
disappointed that many others have this same problem, and yet MS seems
powerless to help. It is the kind of thing that makes me dislike computing
in general, even though I have owned and used PCs since they were invented.
Thanks again.

Dan Galloway
Hannibal, MO

Thanks for the feedback.

In memory of our dear friend, MVP Alex Nichol: http://www.dts-l.org/
--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

I just figured out (with help from others on the net) the cause of the
problem I was having that involved AVI files in the folders. I would open
the folders and Windows Explorer (WE) would crash with a hung (sometimes)
drwtsn32.exe process. Ending the process restarted WE. It began after using
a DivX codec installed with Roxio EMC to render an AVI file. I cancelled
the rendering before it was completed, and the next time I tried to access
a folder with AVIs, Explorer would always crash. I then began the long
search to solve the problem. I got many clues from
http://www.moviecodec.com/topics/3588p1.html
that seemed to point to DivX. Roxio installed a codec "Roxio_DivX.dll"
that is a renamed DivX 5.1.1 codec. I downloaded and installed the 5.2.1
codec package but the problem persisted. I renamed the "Roxio_DivX.dll"
file, accessed a folder with AVIs and no crash...FINALLY. I renamed the
file back to "Roxio_DivX.dll" and all is well.

Use the GSpot utility to check for the DivX 5.1.1 codec.
http://www.headbands.com/gspot/

Good Luck.

JC

Near the end of my rope. Any Final Thoughts? Plan on trying to use
outside
software to back up my work and critical files to USB Zip drive, and
prepare
to either wipe the hard drive and begin again, or simply go for a new
machine
in the next few days. Very dissapointed that Windows Explorer and
Windows in
general seems so loopy. No regular person can work a job, have a family,
and
keep Windows running. Just not worth it.

:

Thanks Wesley. After a couple of trys, the log file opened in Notepad.
I
selected all, then deleted everything, and saved the changes when it
told me
things had changed. I then rebooted. I clicked on Control Panel first,
and
then after the 30 second standard delay, got the Dr Watson Debugger
error,
with the same error codes as before. Guess we're not there yet.
Thanks.
Have a good weekend.
Dan

:

,Dan

C:\Documents and Settings\All Users\Application Data\Microsoft\Dr
Watson\drwtsn32.log

Log File Path:
[[The default location is the Documents and Settings\All
users\Application
Data\Microsoft\Dr Watson folder, which is created when you first run
Dr.
Watson. Dr. Watson will create the Drwtsn32.log file containing the
diagnostic information about program errors in this folder.]]

Paste:

C:\Documents and Settings\All Users\Application Data\Microsoft\Dr
Watson\drwtsn32.log

in the Start | Run box and Clicl OK.

Shoot, the line wrapped. One space between Dr AND Watson.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In thebrave <[email protected]> hunted and pecked:
Thanks Ramesh. I can't get to the log file.
Please tell me how to do this. When I run Drwtsn32.exe, it tells me
no
errors found. I can run regedit, but I don't know what to do with
anything in that program. I cannot access drwtsn.log or anything
like it within NSW, and that is the only place I can access even
some
of the files on my machine. Control Panel, My Computer, etc. cannot
be accessed. Thanks again for your help. I need it.
Dan

:

Hi,

Clear the DrWatson log and restart.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Wesley, after hours of tweaking, I was able to end the process of
viewmgr.exe, and by using the start-run-browse sequence, I was
able
to permanently delete the entire Viewpoint folder. Then I used
NSW
WinDoc to delete all the registry and shortcuts related to
Viewpoint. So, after all that is gone, I am still having the same
problems, with the same error data
(Drwtsn32). I hope this helps. Thanks again for staying with me
on this.

:

Thanks Wesley. I cannot do any of the things you suggest because
I
cannot
access the control panel and so I cannot remove anything unless
it
has an uninstall option on start menu of programs. I do not
knowingly have any AOL
components on my machine and I deleted all of that stuff when I
purchased this machine from Dell. Sorry if I am not giving you
enough good info so that you can help me. Thanks again for
sticking with me on this.

:

ybrowser.exe is part of yahoo.

C:\Program Files\Yahoo!\browser\ybrowser.exe

viewmgr.exe looks like spyware to me.

viewmgr.exe is responsible for managing and updating Viewpoint
Media Playerââ,¬â"¢
s components. Similar to Flash, Acrobat, Windows, Quicktime,
etc.,
Viewpoint
posts updates to its servers and occasionally the Viewpoint
Media
Player
will check to make sure that it's the latest version. If you'd
rather not
allow the player to check for updates, you can disable this in
your Viewpoint Manager Control Panel which can be found in the
Windows Control
Panel menu. By selecting "Disable auto-updating for the
Viewpoint
Manager" -- the player will no longer attempt to check for
updates.

Viewpoint Media Player is apparently installed when you download
and install
recent versions of AOL Instant Messenger.

Viewpoint Media Player collects information about the user.
From the vendor's privacy policy: To provide a satisfying
consumer
experience and to operate effectively, the Viewpoint Media
Player
periodically sends information to servers at Viewpoint.
Detected as spyware with some detection programs.

Viewpoint Media Player - Removal instructions

http://www.kephyr.com/spywarescanner/library/viewpointmediaplayer/index.phtml

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In thebrave <[email protected]> hunted and pecked:
Ramesh, Thanks for the message. Here are the results: First,
trying to go to the Dr. Watson log resulted in yet another Dr.
Watson Debugger error, so no luck there. Then I tried
eventvwr.msc and here is what I found: Errors include "Faulting
Application DRWTSN32.EXE, version 5.1.2600.0, faulting module
dbghlp.dll, version
5.1.2600.2180, fault address 0x0001295d". This is followed
usually 3 up to 17 seconds later by "Fault Bucket 00733296". I
also see a few errors of "viewmgr.exe version 1.0.0.43 faulting
module kernal32.dll version 5.1.2600.2180 fault address
0x00009e9c follwed by a fault bucket 128322919, but this
happens
much later after the first error, 30 minutes or so. Finally, a
similar one of ybrowser.exe, but lots of the viewmgr errors and
a few DrWtsn32 errors. I hope this helps. Be glad to give you
more info if you can instruct me. I am maxed out on ability
here with so many missing functions like search, etc. Thanks.

:

Hi,

Can you check the Dr.Watson log file to determine the
file/module name causing the crash? Few of them reported that
it's due to a malware Browser Helper Object.

How do I view the error messages registered in Event Log?:
http://www.winxptutor.com/eventlog.htm

Dr.Watson log available at:
C:\Documents and Settings\All Users\Application
Data\Microsoft\Dr Watson

To inspect the BHOs, you may try ToolbarCop
http://windowsxp.mvps.org/toolbarcop.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


message
OK I have followed the directions, and used shexview to check
all the non-microsoft specified items, one at a time. I
disabled the item, checked
for the problem, and then disabled the next item, and so
forth. I did not reboot after disabling each item. If that
is required before the check, please let me know. It was not
mentioned in the two articles. RESULT: No
Change. Still no access to My Computer, Control Panel, and
any
Right Click
anywhere on My Desktop. Thanks for your continued help, not
no
luck yet.

:

Thank you. I will try it tomorrow, and report back here.

:

Have a look at this...

Right-click is slow or weird behavior caused by context
menu
handlers http://windowsxp.mvps.org/slowrightclick.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In thebrave <[email protected]> hunted and
pecked:
Thanks Wesley, but I have already updated DivX and still
have the
problem. Can you please give me another idea? Thanks

:

Right click causes an error and crashes Explorer.exe
after
installing
Windows XP SP2
http://www.winxptutor.com/sp2/divxcrash.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
thebrave <[email protected]> hunted and
pecked:
Hi, I have the same problem as several others in the
past few weeks
after installing SP2. Any right click related to
searching, or any left click on my computer, a search
for
files, or similar action gives me a 30 second hourglass,
then the drwatson error message and a prompt to report
to
MS. No matter what I do next, the result is a
freeze. THANKS FOR ANY HELP. I have tried all the
possible solutions offered here, and the only thread I
agree with is the
unfortunate soul who has spent hours on the phone to MS
with no
results. Here are my specs: 1.6 Gig Dell, XP Home SP2,
SBC Yahoo Browser, Norton 2002 SW with all updates, 2005
Norton Antivirus, All of the Windows security Features,
All adware removed, etc. Thanks again.