retrieve saved worddocuments from a prior version to version 2003

[Guest]

We had a prior version of microsoft office with saved word documents. We
downloaded a student and techer edition 2003 and now cannot retrieve those
saved documents. What do we do?

 

[JoAnn Paules [MVP]]

Which version of Word was it?

 

[garfield-n-odie [MVP]]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.