Restoring/Synchronizing Business Contacts


R

RW1946

I recently had the hard disk on my laptop replaced. I am now try to retrieve
business contacts that have been saved on my PDA. However, Microsoft
ActiveSync gives the following message when I trying to synchronize business
contacts: "Items of one or more information types cannot be synchronized.
Disconnect and reconnect your device."

I have followed this advice to no avail. The other items, calendar,
contacts, etc, are being synchronized OK.

As an alternative I have tried replacing the database files
MSBusinessContactManager.mdf and MSBusinessContactManager.ldf with ones I
have restored from backup. Business contact manager reports that there is a
problem with versions (2.??? whereas BCM is expecting 1.00.2002.01). Is
there a workaraound or do I need to upgrade BCM?

I did try the BCMV2UPD.EXE update and installing my saved databases in the
default location but that did not work. Could I have been doing something
wrong? Some help on the best way to go about this would be appreciated.

What do I need to do to overcome this problem? Alternatively, how can I set
up Outlook to use the version of the business contacts database from a system
backup?

System information:
Laptop: Dell Inspiron 9100
Microsoft Windows XP Professional Version 2002 Service PAck 3
Microsoft Office Outlook 2003 (11.8217.8221) SP3
Microsoft Office Outlook 2003 with Business Contact Manager Version
1.00.2002.01
Microsoft ActiveSync Version 4.5.0 (Build 5096)

PDA: Dell Axim Pocket PC
Pocket PC Version 3.0.11171 (Build 11178)
Business Contacts Version 2.0.4013.0

Richard
 
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L

Luther

I recently had the hard disk on my laptop replaced.  I am now try to retrieve
business contacts that have been saved on my PDA. However, Microsoft
ActiveSync gives the following message when I trying to synchronize business
contacts:  "Items of one or more information types cannot be synchronized.  
Disconnect and reconnect your device."

I have followed this advice to no avail.  The other items, calendar,
contacts, etc, are being synchronized OK.

As an alternative I have tried replacing the database files
MSBusinessContactManager.mdf and MSBusinessContactManager.ldf with ones I
have restored from backup.  Business contact manager reports that thereis a
problem with versions (2.??? whereas BCM is expecting 1.00.2002.01).  Is
there a workaraound or do I need to upgrade BCM?  

I did try the BCMV2UPD.EXE update and installing my saved databases in the
default location but that did not work.  Could I have been doing something
wrong?  Some help on the best way to go about this would be appreciated..

What do I need to do to overcome this problem?  Alternatively, how can I set
up Outlook to use the version of the business contacts database from a system
backup?

System information:
Laptop:  Dell Inspiron 9100
         Microsoft Windows XP Professional Version 2002 ServicePAck 3
         Microsoft Office Outlook 2003 (11.8217.8221) SP3
         Microsoft Office Outlook 2003 with Business Contact Manager Version
1.00.2002.01
         Microsoft ActiveSync Version 4.5.0 (Build 5096)

PDA:     Dell Axim Pocket PC
         Pocket PC Version 3.0.11171 (Build 11178)
         Business Contacts Version 2.0.4013.0

Richard

I suspect the mdf files need to (1) match the version of sql server
that created them (although sql server will usually automatically
update older files), and (2) match the version of BCM that created
them; BCM checks the version in the db with its own version number
(although it too knows how to migrate databases from earlier
versions). The likely problem is that your old machine had been
updated to later version of sql or bcm (e.g. Service Packs), and the
software on your restored machine, starting from the original disks,
can't handle the database created by later versions of the software.
 
R

RW1946

Luther

I guessed that is the problem. What I would like to know is: what do I do
about it?

Let's ignore the issue of of trying to open a datbase I had restored from a
system backup for now.

Why does the NEW database I have created (and to which I have added a couple
of records) NOT sync with Business Contacts on my Pocket PC? Are there
version issues here? If I could sync I am hoping I could restore the records
from my Pocket PC to my laptop.

I tried updating BCM from BCM2UPD.EXE but all I got was sql server errors so
I went back to version 1. What do I need to do to to get V2 installed and
working?

I now believe the answer is to abandon BCM and stick with Contacts,
rebuilding them from scratch.

Richard
 
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L

Luther

Luther

I guessed that is the problem.  What I would like to know is: what do Ido
about it?

Let's ignore the issue of of trying to open a datbase I had restored froma
system backup for now.

Why does the NEW database I have created (and to which I have added a couple
of records) NOT sync with Business Contacts on my Pocket PC?  Are there
version issues here?  If I could sync I am hoping I could restore the records
from my Pocket PC to my laptop.

I tried updating BCM from BCM2UPD.EXE but all I got was sql server errorsso
I went back to version 1.  What do I need to do to to get V2 installed and
working?

I now believe the answer is to abandon BCM and stick with Contacts,
rebuilding them from scratch.

Richard






- Show quoted text -

You can try asking Microsoft for the definitive story, but I expect
that the version of mobile BCM must match the version of desktop BCM.

I don't recall there being a release of mobile BCM for version 1.0 of
BCM.
 

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