Restore from TrueImage Home Image without Bootable Media

  • Thread starter Thread starter Jeff
  • Start date Start date
J

Jeff

Hi Everyone,

I know it would be better to post this question on the Acronis TrueImage
forums; but, I can't navigate to their forums for some reason. So, I am
hoping that someone can help me with my question.

I recently purchased and installed TrueImage Home 2009. I had prepared an
image and verified it. I was planning on creating the necessary boot disk
last Saturday (9/12/09). I ended up with a system problem that morning, and
have yet to be able to get the system running.

(From what I can determine, the problem lies with an onboard RAID controller
which no longer recognizes the RAID0 configuration.) I can, however, install
a hard drive and have it recognized if the RAID controller (Promise onboard)
and the BIOS are set-up for non-RAID.

My problem is this. I have a verified backup image of the system before it
failed; however, I did not create any bootable recovery media. I have looked
on Acronis's site for an .iso type file which I could download to help me
with this process; but, I haven't found one yet.

I can install Win XP onto the new hard drive; but, I'm not sure what my
options will be after that. My thinking is that I could install Acronis
TrueImage home onto the new XP installation. I'm just not sure what my
recovery options are with TrueImage at that point, and their website is of
little help. I can't even get the system to respond to a message to tech
support that I am trying to send.

(I have the original download of the TrueImage 2009 product saved on a
different system.)

As I said, I would normally try to get questions like this answered on a
vendor forum; but, for whatever reason, I cannot navigate onto their forums.

Thanks for any help that can be provided.

Jeff Bennett
 
Jeff said:
Hi Everyone,

I know it would be better to post this question on the Acronis
TrueImage forums; but, I can't navigate to their forums for some
reason. So, I am hoping that someone can help me with my question.

I recently purchased and installed TrueImage Home 2009. I had
prepared an image and verified it. I was planning on creating the
necessary boot disk last Saturday (9/12/09). I ended up with a
system problem that morning, and have yet to be able to get the
system running.

(From what I can determine, the problem lies with an onboard RAID
controller which no longer recognizes the RAID0 configuration.) I
can, however, install a hard drive and have it recognized if the
RAID controller (Promise onboard) and the BIOS are set-up for
non-RAID.

My problem is this. I have a verified backup image of the system
before it failed; however, I did not create any bootable recovery
media. I have looked on Acronis's site for an .iso type file which
I could download to help me with this process; but, I haven't found
one yet.

I can install Win XP onto the new hard drive; but, I'm not sure
what my options will be after that. My thinking is that I could
install Acronis TrueImage home onto the new XP installation. I'm
just not sure what my recovery options are with TrueImage at that
point, and their website is of little help. I can't even get the
system to respond to a message to tech support that I am trying to
send.

(I have the original download of the TrueImage 2009 product saved
on a different system.)

As I said, I would normally try to get questions like this answered
on a vendor forum; but, for whatever reason, I cannot navigate onto
their forums.

Thanks for any help that can be provided.
Click to expand...

Going to the correct place?

Old forums closed:
http://www.wilderssecurity.com/showthread.php?t=251020

New forums location:
http://forum.acronis.com/

Did you look through their FAQs?
http://www.acronis.com/support/faq.html
 
In Jeff typed on Sat, 19 Sep 2009 08:04:01 -0700:
Hi Everyone,

I know it would be better to post this question on the Acronis
TrueImage forums; but, I can't navigate to their forums for some
reason. So, I am hoping that someone can help me with my question.

I recently purchased and installed TrueImage Home 2009. I had
prepared an image and verified it. I was planning on creating the
necessary boot disk last Saturday (9/12/09). I ended up with a system
problem that morning, and have yet to be able to get the system
running.

(From what I can determine, the problem lies with an onboard RAID
controller which no longer recognizes the RAID0 configuration.) I
can, however, install a hard drive and have it recognized if the RAID
controller (Promise onboard) and the BIOS are set-up for non-RAID.

My problem is this. I have a verified backup image of the system
before it failed; however, I did not create any bootable recovery
media. I have looked on Acronis's site for an .iso type file which I
could download to help me with this process; but, I haven't found one
yet.

I can install Win XP onto the new hard drive; but, I'm not sure what
my options will be after that. My thinking is that I could install
Acronis TrueImage home onto the new XP installation. I'm just not
sure what my recovery options are with TrueImage at that point, and
their website is of little help. I can't even get the system to
respond to a message to tech support that I am trying to send.

(I have the original download of the TrueImage 2009 product saved on a
different system.)

As I said, I would normally try to get questions like this answered
on a vendor forum; but, for whatever reason, I cannot navigate onto
their forums.

Thanks for any help that can be provided.

Jeff Bennett
Click to expand...

Sure Jeff, you should have no problems just installing Windows on the
new drive and then install Acronis True Image. Then you can tell Acronis
True Image to restore over this new drive or now make that recovery CD.
I would do both actually, but it is up to you. I don't know if raid
changes any of this, but I don't believe so.
 
Hi Shenan,

I thought I was going to the right place. I had no idea why clicking on the
forums link on their website wouldn't work; but, yours would. (After I got on
via your link, I was able to click the link I had previously used today, and
it worked. Go figure....)

I did post a message there earlier this week; but, I never received notice
of a reply, although I chose that option. I found that I did have a reply. It
was helpful; but, I'm still unclear about a couple of things...

I will check it out and see what happens.

(BTW... It appears the FAQs are intented to interest people in paying for
support than they are in answering specific questions. I couldn't find
information on the recovery CD.)

Thanks for your help. (I really do try to use the appropriate websites for
information, when possible.)

Take Care

Jeff
 
Jeff said:
Hi Everyone,

I know it would be better to post this question on the Acronis
TrueImage forums; but, I can't navigate to their forums for some
reason. So, I am hoping that someone can help me with my question.
Click to expand...

1. That's a favorite trick of malware: Can you reach other malware
sites such as symantec.com or mcafee.com? Or any other security site.
If so, you are infected with a virus, trojan, worm, etc. and will
need to take care of it first.

Using updated versions, scan with your antivirus and antispyware
programs set for the deepest scans they can do if it's selectable. Come
back with which programs you used for each, especially if they find
nothing.

2. Often malware that blocks access to places like Acronis, or even if
you're getting somethign glitched in the DNS lookups, you can, instead
of putting www.acronis.com in your browser's Address Bar, use their IP
instead. For Acronis.com it's 72.3.166.166 . Try that and see if you
can get to the site that way.
I recently purchased and installed TrueImage Home 2009. I had
prepared an image and verified it. I was planning on creating the
necessary boot disk last Saturday (9/12/09). I ended up with a system
problem that morning, and have yet to be able to get the system
running.

(From what I can determine, the problem lies with an onboard RAID
controller which no longer recognizes the RAID0 configuration.) I
can, however, install a hard drive and have it recognized if the RAID
controller (Promise onboard) and the BIOS are set-up for non-RAID.

My problem is this. I have a verified backup image of the system
before it failed; however, I did not create any bootable recovery
media. I have looked on Acronis's site for an .iso type file which I
could download to help me with this process; but, I haven't found one
yet.
Click to expand...

I no longer use TI, but ... doesn't the package include either the
ability to create a boot disk and/or an .iso disk? I'd expect it to be
part of the package; look closely. Or check the source files; perhaps
you mistakenly didn't install something.
I can install Win XP onto the new hard drive; but, I'm not sure what
my options will be after that. My thinking is that I could install
Acronis TrueImage home onto the new XP installation. I'm just not
sure what my recovery options are with TrueImage at that point, and
their website is of little help. I can't even get the system to
respond to a message to tech support that I am trying to send.
Click to expand...

Actually, that's probably your fastest route back to functionality. If
you'll go all the way back to the beginning and delete/create the
partition/s again, you'll also have killed any malware that might be
lurking on the disk unless it's hidden in one of the backed up files.

Install/update XP to its SP3 (or at least SP2) plus hotfixes, set up the
firewall and an AV program, firewall if you have it, and then install
Acronis TI. But do NOT connect to the 'net anymore than you have to to
get updates, etc., and when you do, be certain the XP firewall at least,
and an AV are installed!

Then you should simply be able to start TI, point it to wherever the
backups are stored, and get everything else back, but don't bother with
the OS portions since you already have something working; untick those
for now.
If nothing else, you should now be able to get to Acronis and get the
info you need from them. Or ... got another machine you can use in the
meantime?
Get your boot disk going and then you can do a recovery from a
catastrophic failure or whatever TI calls it. Boot from the disk and
let TI put everything back now by using your most recently dated backup.

That took lots of words, but there's not really much to it when you
think about what you actually have to do to fulfill all those words<g>.

HTH,

Twayne`
 
Twayne said:
I no longer use TI, but ... doesn't the package include either the
ability to create a boot disk and/or an .iso disk? I'd expect it to be
part of the package; look closely. Or check the source files; perhaps
you mistakenly didn't install something.
Click to expand...

What part of the following are you having a problem understanding:

"I was planning on creating the necessary boot disk last Saturday
(9/12/09). I ended up with a system problem that morning, and have yet
to be able to get the system running.
 
Hi Everyone,

Thanks for all of your help.

The trick was getting the hard drives installed (RAID), and then installing
Win XP so that I could then load Acronis TrueImage Home 2009 to create the
bootable CD.

It's kind of a long story; but, I am up and running again. (I wasn't sure
that I chose the correct options for the TrueImage restore; but, everything
appears to be running.)

I am not sure what caused the original problem; but, I am running a virus
scan presently, and I will run a scan with a different detection software as
a double-check before believing everything is back to normal. I am tempted to
reinstall the original system HDDs and attemt to restore the MBRs only to see
what might happen.

Thanks again for all of your help.

Jeff
 
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