Hi Meghan
It is likely you have hijackware on your system causing the problem, which
your antivirus will not detect, as it does not have the same definitions.
Download and install, the program HiJackThis below. It is important that you
do all the steps and follow all directions carefully:
Go to
http://computercops.biz/downloads-cat-14.html ,
or
http://tinyurl.com/2oce8
and download HiJackThis. Unzip to a folder other than your Desktop or the
Temp folder, doubleclick HiJackThis.exe, and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log"
button. Press that, save the log some place you remember where it is.
Most of what it lists will be harmless or even required, so DO NOT fix
anything yet.
Open a the copy of your log in NotePad and made a copy. Then you can go here
to post you log:
http://forum.aumha.org/ or
http://forums.spywareinfo.com/
<<DO NOT POST YOUR LOG FILE TO THIS NEWSGROUP>>
You will need to register to open a new thread to post you log. It is free,
and no one will Spam you, it is one of many that provides this service. Once
registered, go to the HiJackThis section on the forum list and click to
open. Then start a new post and post your log. The experts there will
analyze the log and report back the results. Please allow at least a few
hours or a days time for a response, depending on when you post the log
Remember, you must return to the HJT site to get your answer. It is a good
idea to click the "Notify" box so that you will get an electronic
notification by e-mail to let you know when a response has been posted.
But, you must still return to the site of your answer
You should also download and run the programs below to insure that your
system does not have other scumware as well. Download, install, and then
you *MUST* update the programs prior to running to be sure they have the
latest definitions, then run the programs below. They are free and very
effective. Be sure to run both *SpyBot* and *Adaware*, as what one does not
detect the other may.
CWShredder: Free
http://tinyurl.com/2l9kl
or
http://www.majorgeeks.com/download4086.html
SpyBot Search & Destroy: Free
http://download.com.com/3000-8022-10289035.html?tag=lst-0-2
or
http://majorgeeks.com/download2471.html
AdAware: Free
http://www.lavasoftusa.com/support/download/
or
http://www.majorgeeks.com/downloads31.html
Here is information on how to help protect your system:
Practice Safe Hex
http://www.claymania.com/safe-hex.html
"So how did I get infected in the first place?"
http://forums.net-integration.net/index.php?showtopic=3051
This program helps control parasites, spyware, adware, and malware that may
get on your system:
SpywareBlaster: Free
http://www.javacoolsoftware.com/spywareblaster.html
SpywareGuard
http://www.javacoolsoftware.com/spywareguard.html
Hope this helps.
Jan
