repost: help sought with "phantom administrator"

[sue sanchez]

When I run Norton Anti-Virus, the program stalls at a file
"C:\documents and settings\owner\my documents\\\\\\\\\\\\\\blocked by
Phantom Administrator_files\\\\\\\\\\"

The exact number of backslashes in each position is may be incorrectly
stated.

These files do not appear in the directories. Windows XP

I am the only user of this computer. This is a recent problem. "Trend
Micro Online Virus Scan" does not report a virus.

Previously respondents referred me to a PC Mag article about the
"phantom administrator" in IE. None of those solutions worked.

Because all these \\\\\\\\\\\\\\\\\\\\ files were in "owner\my
documents" folder, I copied the legitimate files to a new folder,
created a mew administrator user and deleted the old user identity
associated with that "owner/ my documents" folder. That folder was
therefore eliminated also. This did NOT help; the \\\\ files showed up
in the folder the files were moved to.

There seems to be NO information from MS or elsewhere on the web on
this problem. Am I the very first to experience it?

 

[sdmeier]

Make sure things are not hidden.
Launch "My Computer"
Click "Tools"
Folder Options...
Click "show hidden files and Folders"
Uncheck "Hide file extensions for know file types"
Uncheck "Hide protected operating system files"

THis will make sure you can see everything.

Good Luck,
Steve

-----Original Message-----
When I run Norton Anti-Virus, the program stalls at a file
"C:\documents and settings\owner\my

documents\\\\\\\\\\\\\\blocked by