REplies not sent out but put in same sub folder

[Kristan]

I've got a sub folder setup for a specific email account. Email is
diverted to that sub folder via a mail rule. The trouble is when I try
to reply to emails that reside in the sub folder, the replies are not
sent, they are simply placed in the same sub folder in which the
original email resides.

In order to reply, I have to move the emails to my root inbox and reply
from there...does anyone know how to fix this?

Thanks,
Kristan

 

[Vince Averello [MVP-Outlook]]

Do you have rules that also deal with outgoing as well as incoming items?

 

[Brian Tillman]

I've got a sub folder setup for a specific email account. Email is
diverted to that sub folder via a mail rule. The trouble is when I try
to reply to emails that reside in the sub folder, the replies are not
sent, they are simply placed in the same sub folder in which the
original email resides.

Click Tools>Options>E-mail Options>Advanced E-mail Options and examine the
box labeled "In folders other than the Inbox, save replies with original
messages". Is it checked or not? If so, the behavior you're seeing is
perfectly normal and doesn't mean the replies aren't being sent. They are,
but instead of being saved in Sent Items, they're being saved in the same
folder as the original message _because you told Outlook to do so_.

 

[Kristan]

Click Tools>Options>E-mail Options>Advanced E-mail Options and examine
the box labeled "In folders other than the Inbox, save replies with
original messages". Is it checked or not? If so, the behavior you're
seeing is perfectly normal and doesn't mean the replies aren't being
sent. They are, but instead of being saved in Sent Items, they're being
saved in the same folder as the original message _because you told
Outlook to do so_.

that worked! Thanks.

 

[Kristan]

Do you have rules that also deal with outgoing as well as incoming items?

The problem was a setting I had. Thanks.