Repairing Win2k - SP issue

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G

Guest

Hi,
I have a broken installation of Windows 2000 Pro. When I start the PC, I
get the usual "Preparing Network Connections" and "Applying Local Security
Policy" messages, but then it just hangs. All I get is a blank screen of my
desktop background color - no icons, no start menu, taskbar or anything. The
mouse cursor does appear and I am able to move it, but I can't do anything
else.

I'd like to try to repair this, but my Windows installation cd is SP3
whereas I had already applied SP4. Can I just boot off the SP3 cd and choose
repair, or will the SP3 cd not be able to repair a SP4 installation? Is
there anything else I can try?

Thanks,
Paul
 
It sounds to me that you have your computer setup to automatically log you
on, and that your shell, explorer.exe most likely, is either not starting or
is crashing. I believe the latter is a fairly common problem people run
into. Rumor has it that one of the causes is installing a service pack
while there is an instance if iexplore.exe running.

Instead of doing a repair, I suggest that you just reinstall SP4.

To do that, first pull up the task manager by pressing Ctrl+Shift+Esc.
Then click File--New Task...
If you already have SP4 downloaded, just browse to the executable and run to
it.
If you do not have SP4 downloaded, enter "iexplore.exe" in the Run dialog
top open IE and download it.

Just before you start the install, check the processes tab on the task
manager and make sure that iexplore.exe does not appear anywhere in the
list. If it does, end the process(es).

Ray at work
 
Hi Ray,

Thanks for your reponse. You are right - I do have Windows configured to
log me on automatically, but I wasn't able to follow your suggestion because
I can't get into task manager. I tried Ctrl+Shift+Esc and Ctrl-Alt-Del, but
nothing happens. I tried to boot to "Last known good configuration" but that
didn't work either. I couldn't even boot to safe mode. I can try to repair
it using the Windows cd or trying an in place upgrade, but my only concern is
that my Windows cd is SP3 but my installation is SP4. Do you know if that is
a problem? Is there a way that I can make an updated Windows setup cd that
already has SP4 applied?

Thanks again,

Paul
 
http://community.compuserve.com/n/pfx/forum.aspx?webtag=ws-winprohelp&nav=messages&tid=188928&tsn=4

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi Ray,
|
| Thanks for your reponse. You are right - I do have Windows configured to
| log me on automatically, but I wasn't able to follow your suggestion
because
| I can't get into task manager. I tried Ctrl+Shift+Esc and Ctrl-Alt-Del,
but
| nothing happens. I tried to boot to "Last known good configuration" but
that
| didn't work either. I couldn't even boot to safe mode. I can try to
repair
| it using the Windows cd or trying an in place upgrade, but my only concern
is
| that my Windows cd is SP3 but my installation is SP4. Do you know if that
is
| a problem? Is there a way that I can make an updated Windows setup cd
that
| already has SP4 applied?
|
| Thanks again,
|
| Paul
|
|
| "Ray Costanzo [MVP]" wrote:
|
| > It sounds to me that you have your computer setup to automatically log
you
| > on, and that your shell, explorer.exe most likely, is either not
starting or
| > is crashing. I believe the latter is a fairly common problem people run
| > into. Rumor has it that one of the causes is installing a service pack
| > while there is an instance if iexplore.exe running.
| >
| > Instead of doing a repair, I suggest that you just reinstall SP4.
| >
| > To do that, first pull up the task manager by pressing Ctrl+Shift+Esc.
| > Then click File--New Task...
| > If you already have SP4 downloaded, just browse to the executable and
run to
| > it.
| > If you do not have SP4 downloaded, enter "iexplore.exe" in the Run
dialog
| > top open IE and download it.
| >
| > Just before you start the install, check the processes tab on the task
| > manager and make sure that iexplore.exe does not appear anywhere in the
| > list. If it does, end the process(es).
| >
| > Ray at work
| >
| >
| > | > > Hi,
| > > I have a broken installation of Windows 2000 Pro. When I start the
PC, I
| > > get the usual "Preparing Network Connections" and "Applying Local
Security
| > > Policy" messages, but then it just hangs. All I get is a blank screen
of
| > my
| > > desktop background color - no icons, no start menu, taskbar or
anything.
| > The
| > > mouse cursor does appear and I am able to move it, but I can't do
anything
| > > else.
| > >
| > > I'd like to try to repair this, but my Windows installation cd is SP3
| > > whereas I had already applied SP4. Can I just boot off the SP3 cd and
| > choose
| > > repair, or will the SP3 cd not be able to repair a SP4 installation?
Is
| > > there anything else I can try?
| > >
| > > Thanks,
| > > Paul
| > > --
| > > Paul Kraemer
| >
| >
| >
 
Ah, if you can't even C-A-D and get a response, my suspicion was incorrect.
I have to go along with Dave's suggestion now.

Ray at work
 
Another keeper Dave. I always read your posts.

Thanks.

--

Always try the MS KB first before posting.
MS KB: http://support.microsoft.com/default.aspx?scid=fh;EN-US;KBHOWTO
And the answer could have already been posted, so try searching this and other newsgroups first.
----
Mark-Allen Perry
ALPHA Systems
Marly, Switzerland
mark-allen_AT_mvps_DOT_org

http://community.compuserve.com/n/pfx/forum.aspx?webtag=ws-winprohelp&nav=messages&tid=188928&tsn=4

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi Ray,
|
| Thanks for your reponse. You are right - I do have Windows configured to
| log me on automatically, but I wasn't able to follow your suggestion
because
| I can't get into task manager. I tried Ctrl+Shift+Esc and Ctrl-Alt-Del,
but
| nothing happens. I tried to boot to "Last known good configuration" but
that
| didn't work either. I couldn't even boot to safe mode. I can try to
repair
| it using the Windows cd or trying an in place upgrade, but my only concern
is
| that my Windows cd is SP3 but my installation is SP4. Do you know if that
is
| a problem? Is there a way that I can make an updated Windows setup cd
that
| already has SP4 applied?
|
| Thanks again,
|
| Paul
|
|
| "Ray Costanzo [MVP]" wrote:
|
| > It sounds to me that you have your computer setup to automatically log
you
| > on, and that your shell, explorer.exe most likely, is either not
starting or
| > is crashing. I believe the latter is a fairly common problem people run
| > into. Rumor has it that one of the causes is installing a service pack
| > while there is an instance if iexplore.exe running.
| >
| > Instead of doing a repair, I suggest that you just reinstall SP4.
| >
| > To do that, first pull up the task manager by pressing Ctrl+Shift+Esc.
| > Then click File--New Task...
| > If you already have SP4 downloaded, just browse to the executable and
run to
| > it.
| > If you do not have SP4 downloaded, enter "iexplore.exe" in the Run
dialog
| > top open IE and download it.
| >
| > Just before you start the install, check the processes tab on the task
| > manager and make sure that iexplore.exe does not appear anywhere in the
| > list. If it does, end the process(es).
| >
| > Ray at work
| >
| >
| > | > > Hi,
| > > I have a broken installation of Windows 2000 Pro. When I start the
PC, I
| > > get the usual "Preparing Network Connections" and "Applying Local
Security
| > > Policy" messages, but then it just hangs. All I get is a blank screen
of
| > my
| > > desktop background color - no icons, no start menu, taskbar or
anything.
| > The
| > > mouse cursor does appear and I am able to move it, but I can't do
anything
| > > else.
| > >
| > > I'd like to try to repair this, but my Windows installation cd is SP3
| > > whereas I had already applied SP4. Can I just boot off the SP3 cd and
| > choose
| > > repair, or will the SP3 cd not be able to repair a SP4 installation?
Is
| > > there anything else I can try?
| > >
| > > Thanks,
| > > Paul
| > > --
| > > Paul Kraemer
| >
| >
| >
 

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