Removed spyware but now XP isn't working correctly

[Guest]

I had a spyware problem and used Spysweeper to remove the problems...all of
that is cleared up, but now I am unable to do a few things in the control
panel. I can't change the desktop picture and if I go to the control panel I
am unable to do anything under FILE or EDIT. I'm sure there are more
problems, these are just a couple that I have found so far. What can I do to
fix this?

 

[David H. Lipman]

From: "Chrissy" <[email protected]>

| I had a spyware problem and used Spysweeper to remove the problems...all of
| that is cleared up, but now I am unable to do a few things in the control
| panel. I can't change the desktop picture and if I go to the control panel I
| am unable to do anything under FILE or EDIT. I'm sure there are more
| problems, these are just a couple that I have found so far. What can I do to
| fix this?

Download MULTI_AV.EXE from the URL --
http://www.ik-cs.com/programs/virtools/Multi_AV.exe

To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close

Execute; C:\AV-CLS\StartMenu.BAT
{ or Double-click on 'Start Menu' in C:\AV-CLS }

NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
FireWall to allow it to download the needed AV vendor related files.

C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in Normal Mode.
This way all the components can be downloaded from each AV vendor's web site.
The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and Reboot the PC.

You can choose to go to each menu item and just download the needed files or you can
download the files and perform a scan in Normal Mode. Once you have downloaded the files
needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
during boot] and re-run the menu again and choose which scanner you want to run in Safe
Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.

When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
file. http://www.ik-cs.com/multi-av.htm


* * * Please report back your results * * *

 

[Leythos]

I had a spyware problem and used Spysweeper to remove the problems...all of
that is cleared up, but now I am unable to do a few things in the control
panel. I can't change the desktop picture and if I go to the control panel I
am unable to do anything under FILE or EDIT. I'm sure there are more
problems, these are just a couple that I have found so far. What can I do to
fix this?

When removing malware from a computer, sometimes it leaves damaged files
on the computer, or deletes some files that you need.

Microsoft has a utility that can help in some cases, you can run it and
it will reinstall missing/broken files/settings, try this and see if it
helps.

Description of Windows XP and Windows Server 2003 System File Checker
(Sfc.exe)
http://support.microsoft.com/?kbid=310747

 

[David H. Lipman]

From: "Leythos" <[email protected]>

|
| When removing malware from a computer, sometimes it leaves damaged files
| on the computer, or deletes some files that you need.
|
| Microsoft has a utility that can help in some cases, you can run it and
| it will reinstall missing/broken files/settings, try this and see if it
| helps.
|
| Description of Windows XP and Windows Server 2003 System File Checker
| (Sfc.exe)
| http://support.microsoft.com/?kbid=310747
|

The problem she experienced isn't file related that the System File Checker can resolve.
The malware has locked user abilities via Local and/or Group Policies.