remove and re-install

[Guest]

hello everybody,
i have windows xp sp2 pro.
windows movie maker 2.1 always crashes.
i would like to know how do i completely remove it and re-install it?

yaniv,

 

[Wojo]

You have to remove SP2 as well and then reinstall that.

 

[Graham Hughes]

Have you tried any of the suggestions at www.papajohn.org crashes and hangs
to see if they work?

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com

 

[Guest]

it doesn't help.
i'm adding the details of the crash message:
EventType : BEX P1 : moviemk.exe P2 : 2.0.3312.0 P3 : 3e038613

P4 : comctl32.dll P5 : 6.0.2900.2180 P6 : 4110968c P7 : 0004e183
P8 : c0000409 P9 : 00000000
also, mm2 always crashes when i try to drag pictures.

 

[PapaJohn \(MVP\)]

The version 2.0.3312.0 that your message gives is the original MM2.0 version
of moviemk.exe, not the version 2.1 one that would be with SP2.. something
like 2.1.4026.0 would be appropriate.

You may need to reinstall MM2.1... see the Setup > MM2,1 page of my website,

--
PapaJohn
Movie Maker 2 and Photo Story 3 website - http://www.papajohn.org

tips and tricks: http://www.simplydv.co.uk/simplyBB/viewtopic.php?t=4693

Online Newsletters: http://www.windowsmoviemakers.net/PapaJohn/Index.aspx

 

[Guest]

still, doesn't help.
all dll files versions are ok, but still when i open the mmk and check for
it version it hasn't change.
here is a detail that can help maybe.
i have a built in service pack 2.
by the way, thank you all for your help

 

[Guest]

first of all - i got it .
in some way you all were right, i have a built-in sp2, so i hadn't thought
to install sp2-it doesn't appear in windows update but, after have no choise
i downloaded in from miicrosoft website and installed it.
the instalation has fixed everything.
thank you all

 

[Wojo]

We have a knack in this group of all giving different answers and yet all of
us on some level being right.
But if your saying that your computer is new and came with XP SP2 then I
would, even though you have it fixed now, either contact the manufacturer
since there is apparently something wrong with your OEM disks or go to the
Microsoft website and order a free disk with SP2 on it so you have it in
case you ever need to do a reinstall.
The link for the free disk is:
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx
-Wojo

 

[Graham Hughes]

I would second Wojo's post.

Graham

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com