Remote Desktop - Please help me

[Guest]

Hi,

I am a computer dummy.... I tried to connet via remote desktop to my office desktop from my home laptop.
I enabled remote desktop access on my host comp., but when I try to connect I get this message: The client cannot connect to the remote computer. Remote connection might not be enabled or computer might be too busy to accept new connections…
My problem starts with the log on window, I don't know were to get the requested information:what's a domain, what's my ip address, do I use the right port, what's a port anyway, what's the name of the computer I am trying to connect to, do I need to set up more at the host so it can identify me when I am connecting? What about Firewalls etc. how can I get there...
I know I have a lot of questions, but I tried the Microsoft how to page and reading thru other questions in this newsgroup, but everything is too technical or not into enough detail. I am the only person at the office, so I don't have an administrator who would be able to tell me the answers...

Is there someone who could give me a step by step, for dummies, explanation on how to remote desktop.
Please, I don,t know what to do anymore.


Thank you.

 

[John A. Wolf]

Kim, I would love to help but I might need some more info on your set up to
truely give you a step-by-step list. But let me see what I can do from your
questions:

1. what's a domain: Don't worry about it if you are the only one in the
office you probably don't have one. If you want to fill in the blank you
can but in the name of the computer you are connecting to (Right Click on
"My Computer", select "Properties", then the "Compter Name" tab and the name
is the full computer name. If you do have a domain the name of it will be
listed here too). Like I said you can probably leave it blank with no
problem.

2. Your IP address is the address of the computer on the Internet. You
will want to put the one for the computer you are connecting to in the
Computer: box on the log on window. You can find the IP address several
ways but one of the easiest is to go to www.whatismyip.com. That will give
you the public IP address which is what you will need. If you have a
dynamic IP address (meaning it changes), you will need to take some
additional steps to ensure you can find the computer on the net from home.
Let me know and I can suggest some solutions.

3. A port is an entrance to or exit from a data network basically the
doorway your computer uses to enter the other computer. You don't need to
worry about this much except to know that port 3389 must be open in any
firewall for RD to work.

4. "do I need to set up more at the host so it can identify me when I am
connecting?" Assuming you are connecting with a user profile that is in the
administrator's group and has a password, no. To make sure Right Click on
"My Computer", select "Properties", then the "Remote" tab, the the "Select
Remote Users..." Button and make sure your user profile is listed or is
right under the box with the notation "already has access."

5. What about Firewalls etc. Make sure port 3389 is open and forwarded to
your office computer. How to do that will depend on what your set up is, is
there a router, who makes your firewall, etc.

I am sure that is not going to get you hooked up but should give you some of
the answers. If you want more help, I will keep an eye on this post and if
you can give me more info on your set up I will try.

Hi,

I am a computer dummy.... I tried to connet via remote desktop to my

office desktop from my home laptop.

I enabled remote desktop access on my host comp., but when I try to

connect I get this message: The client cannot connect to the remote
computer. Remote connection might not be enabled or computer might be too
busy to accept new connections.

My problem starts with the log on window, I don't know were to get the

requested information:what's a domain, what's my ip address, do I use the
right port, what's a port anyway, what's the name of the computer I am
trying to connect to, do I need to set up more at the host so it can
identify me when I am connecting? What about Firewalls etc. how can I get
there...

I know I have a lot of questions, but I tried the Microsoft how to page

and reading thru other questions in this newsgroup, but everything is too
technical or not into enough detail. I am the only person at the office, so
I don't have an administrator who would be able to tell me the answers...

Is there someone who could give me a step by step, for dummies,

explanation on how to remote desktop.

 

[Guest]

Thanks a lot, I will have to go to mu office and try some of the things I was told at the host computer. It will probably take a while until I be able to come back with the results.... and new questions.
I am not done yet... Thanks for a start

----- John A. Wolf wrote: ----

Kim, I would love to help but I might need some more info on your set up t
truely give you a step-by-step list. But let me see what I can do from you
questions

1. what's a domain: Don't worry about it if you are the only one in th
office you probably don't have one. If you want to fill in the blank yo
can but in the name of the computer you are connecting to (Right Click o
"My Computer", select "Properties", then the "Compter Name" tab and the nam
is the full computer name. If you do have a domain the name of it will b
listed here too). Like I said you can probably leave it blank with n
problem

2. Your IP address is the address of the computer on the Internet. Yo
will want to put the one for the computer you are connecting to in th
Computer: box on the log on window. You can find the IP address severa
ways but one of the easiest is to go to www.whatismyip.com. That will giv
you the public IP address which is what you will need. If you have
dynamic IP address (meaning it changes), you will need to take som
additional steps to ensure you can find the computer on the net from home
Let me know and I can suggest some solutions

3. A port is an entrance to or exit from a data network basically th
doorway your computer uses to enter the other computer. You don't need t
worry about this much except to know that port 3389 must be open in an
firewall for RD to work

4. "do I need to set up more at the host so it can identify me when I a
connecting?" Assuming you are connecting with a user profile that is in th
administrator's group and has a password, no. To make sure Right Click o
"My Computer", select "Properties", then the "Remote" tab, the the "Selec
Remote Users..." Button and make sure your user profile is listed or i
right under the box with the notation "already has access.

5. What about Firewalls etc. Make sure port 3389 is open and forwarded t
your office computer. How to do that will depend on what your set up is, i
there a router, who makes your firewall, etc

I am sure that is not going to get you hooked up but should give you some o
the answers. If you want more help, I will keep an eye on this post and i
you can give me more info on your set up I will try

Hi

office desktop from my home laptop

I enabled remote desktop access on my host comp., but when I try t

connect I get this message: The client cannot connect to the remot
computer. Remote connection might not be enabled or computer might be to
busy to accept new connections

My problem starts with the log on window, I don't know were to get th

requested information:what's a domain, what's my ip address, do I use th
right port, what's a port anyway, what's the name of the computer I a
trying to connect to, do I need to set up more at the host so it ca
identify me when I am connecting? What about Firewalls etc. how can I ge
there..

I know I have a lot of questions, but I tried the Microsoft how to pag

and reading thru other questions in this newsgroup, but everything is to
technical or not into enough detail. I am the only person at the office, s
I don't have an administrator who would be able to tell me the answers..explanation on how to remote desktop

 

[Guest]

One last one before I go and try at the offic
How do I open port 3389

Kim

 

[Shenan Stanley]

Kim wrote:
(e-mail address removed)

One last one before I go and try at the office
How do I open port 3389?

Kim

I'll reply again...
If you have your Windows XP ICF (Internet Connection Firewall) turned on for
your office PC (you should if you do not) - the firewall configuration
already has a built in check-box to allow you to open the correct ports for
the default Remote Desktop setup. See this web page:

http://www.microsoft.com/security/protect/ports.asp

Scroll down to the instructions and you should see the checkbox I speak of
for "Remote Desktop". Check it. (Again - assumes you have the firewall ON,
and you SHOULD.)

You need the IP of the machine you are connecting TO.. not from.
You need Windows XP Professional. XP Home will not allow this type of
connection.

For more information, a Microsoft search (and a Google search) brought up:

http://support.microsoft.com/?kbid=315328

Good Luck!

 

[Jeffrey Randow (MVP)]

If you have a router, you must configure it using the configuration
software/webpage. Consult the router manufacturer's documentation for
port forwarding..

With ICS, see Shenan's comment.

Jeffrey Randow (Windows Net. & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Smart Display Support - http://www.smartdisplays.net
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

 

[Guest]

Hi,
I have tried everything everybody was so kind to help me with.
I figured out my IP address, set the firewall and port 3389 but if I want to connect I still get this message: : The client cannot connect to the remote computer. Remote connection might not be enabled or computer might be too busy to accept new connections…

when it is time to enter the computer name, browse for another computer there is none to choose from. Aren,t I supposed to get my office computer in that scrollbar and if, how.

or what is left I can do ....

Please don,t give up on me.

 

[Guest]

I also get this message if I use the log on window.: Verifying username and password …
Error 691 access was denied because the username and /or password was invalid on the domain...

 

[Jeffrey Randow (MVP)]

Double check your username and password... Specify your username as
DOMAIN\USERNAME (or COMPUTERNAME\USERNAME for a workgroup computer)
and your password (which is case sensitive).

Also, you need to have permission to connect remotely (ie, you do this
under incoming connections or Active Directory Users & Computer for a
Win2K/2K3 domain).

Jeffrey Randow (Windows Net. & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Smart Display Support - http://www.smartdisplays.net
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

 

[Jeffrey Randow (MVP)]

Ignore my last posting...

See my other response to your query.

Jeffrey Randow (Windows Net. & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Smart Display Support - http://www.smartdisplays.net
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone