Remote Desktop Freezes on Logon

[James Buist]

We have just set up 6 new Lenovo x200 Notebooks running WinXP SP3 and all
latest updates.

Just attached to a newly set up Win 2008 Server on Active Directory. When we
try to access laptop using RD, if the session is logged on already and RD
takes over the session, it works fine. The problem is if the user is not
already logged in to the notebook. When you try to access via RD the
following happens:

1. RD gets to login screen
2. After entering credential and clicking OK, the RD session freezes and
just displays the grayed out logon screen as if its trying to log in.
3. The remote Notebook screen blacks out.
4. After around 30 secs, RD reverts to the login screen but when you click
cancel, it doesn’t close the session window as you would expect.
5. The remote machine reverts to the logon screen but if you then try to
login, it hands with a clack screen and you have to hard reset it.

The event viewer shows an event indicating that the “SessionLauncher failed
to load for the following reason. The system cannot find the path specifiedâ€

Not sure this is the problem as some of the machines do not record this
event. But all 6 have the same problem.

We are using roaming profiles but I have successfully run exactly this
scenario elsewhere without problems.

I’ve searched high and low but cannot find anything that relates to this
specific issue. Any help would be much appreciated.

James M B

 

[Robert L. \(MS-MVP\)]

I have seen a case like this one. I think it is roaming profile or group
policy. For test it, create a user without group policy or roaming profile
applied to it.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

 

[James Buist]

Thanks

I thought about GP and had already tested after disabling all policies. But
it didn't help. I have been using GP and Roaming profiles for years without
problem and it does actually work fine on the desktops. Its just the
notebooks that have a problem. However, its fine if I remove the roaming
profile. But funnily enough, I had already tried logging in with RD using the
local admin account but perhaps I didn't reboot the machine first to clear it
before testing it so it wasn't a clean test.

Never really know. But thanks for the input. It focussed me back on checking
the roaming profiles which seem to be the cause. Not sure why it works fine
on other desktops but not on these new lenovo x200s. Perhaps it is something
to do with the bundled software installed on them!!
James

 

[Nick Lucas]

I hit the same problem over the last two days, eventually I was able to stay connected long enough to open the event viewer. I found that Office Commincator was constantly raising an error to say it could not resolve the DNS of the Internal Server name. I shut down communicator (it was not required on the remote machine) and the connection was then stable. Looking back at the event logs showed the error had been reported since the machine went online but for some reason this made it totally unstable over the last two days.



JamesBuis wrote:

ThanksI thought about GP and had already tested after disabling all policies.
20-Feb-09

Thanks

I thought about GP and had already tested after disabling all policies. But
it didn't help. I have been using GP and Roaming profiles for years without
problem and it does actually work fine on the desktops. Its just the
notebooks that have a problem. However, its fine if I remove the roaming
profile. But funnily enough, I had already tried logging in with RD using the
local admin account but perhaps I didn't reboot the machine first to clear it
before testing it so it wasn't a clean test.

Never really know. But thanks for the input. It focussed me back on checking
the roaming profiles which seem to be the cause. Not sure why it works fine
on other desktops but not on these new lenovo x200s. Perhaps it is something
to do with the bundled software installed on them!!
James


:

Previous Posts In This Thread:

Remote Desktop Freezes on Logon
We have just set up 6 new Lenovo x200 Notebooks running WinXP SP3 and all
latest updates.

Just attached to a newly set up Win 2008 Server on Active Directory. When we
try to access laptop using RD, if the session is logged on already and RD
takes over the session, it works fine. The problem is if the user is not
already logged in to the notebook. When you try to access via RD the
following happens:

1. RD gets to login screen
2. After entering credential and clicking OK, the RD session freezes and
just displays the grayed out logon screen as if its trying to log in.
3. The remote Notebook screen blacks out.
4. After around 30 secs, RD reverts to the login screen but when you click
cancel, it doesn???t close the session window as you would expect.
5. The remote machine reverts to the logon screen but if you then try to
login, it hands with a clack screen and you have to hard reset it.

The event viewer shows an event indicating that the ???SessionLauncher failed
to load for the following reason. The system cannot find the path specified???

Not sure this is the problem as some of the machines do not record this
event. But all 6 have the same problem.

We are using roaming profiles but I have successfully run exactly this
scenario elsewhere without problems.

I???ve searched high and low but cannot find anything that relates to this
specific issue. Any help would be much appreciated.

James M B

I have seen a case like this one.
I have seen a case like this one. I think it is roaming profile or group
policy. For test it, create a user without group policy or roaming profile
applied to it.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

ThanksI thought about GP and had already tested after disabling all policies.
Thanks

I thought about GP and had already tested after disabling all policies. But
it didn't help. I have been using GP and Roaming profiles for years without
problem and it does actually work fine on the desktops. Its just the
notebooks that have a problem. However, its fine if I remove the roaming
profile. But funnily enough, I had already tried logging in with RD using the
local admin account but perhaps I didn't reboot the machine first to clear it
before testing it so it wasn't a clean test.

Never really know. But thanks for the input. It focussed me back on checking
the roaming profiles which seem to be the cause. Not sure why it works fine
on other desktops but not on these new lenovo x200s. Perhaps it is something
to do with the bundled software installed on them!!
James


:


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