Remote Desktop - Failure to connect

[Nick Haury]

I really don't know what is going on, but I'm wanting to set up a Home
Office Network. I've done all the things that the help file has to
offer (I Think) but when I go to connect it won't. Any thought on the
subject?
TIA
Nick

 

[Sooner Al [MVP]]

See if this page helps with Remote Desktop...

http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html

This presumes your trying to connect to a XP Pro machine running Remote Desktop from another machine
on your local LAN or from the public internet, correct?

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

 

[Jeffrey Randow (MVP)]

You need to describe your setup in more detail... Do you have a
router/hardware firewall involved? Can you connect from another
computer on your home office network?

If you have a router/hardware firewall, you will need to forward TCP
Port 3389 to the address of the computer running Remote Desktop
server. See http://www.portforward.org for more information on how to
do this. Also make sure that you have Remote Desktop shown as an
exception in your Windows Firewall (Help and Support will show you how
to check for this).
---
Jeffrey Randow (Network MVP)

Remote Networking Technology FAQ -
http://www.remotenetworktechnology.com
My Networking Blog: http://www.networkblog.net
MS Network Community -
http://www.microsoft.com/windowsserver2003/community/centers/networking/default.mspx
MS Home Networking Community -
http://www.microsoft.com/windowsxp/expertzone/communities/wireless.mspx

 

[Funny French Fry]

I am trying to access remote assistance, not remote desktop. It keeps giving
me an error message, "remote assisatance failed, please try again", when I
click the send invite button to send them an email. It also won't let me
save the invitation and send it that way. Same error message for all
invites. I have SP2 and all my updates. Port 3389 is open. Turned off
firewall. Use to work, but just stopped working. Any suggestions? Thanks.

 

[Remitdlo]

After running this for a couple of years WHY after SP2 is this port
forwarding a problem?

 

[Shenan Stanley]

After running this for a couple of years WHY after SP2 is this port
forwarding a problem?

Not sure what you mean.

Before SP2 - had to forward ports if a router was involved.
After SP2 - had to forward ports if a router was involved.

Difference? Perhaps the fact that the Windows Firewall got turned on and
these people are now safer than before and not knowing how to configure(use
windows help, check a box in a configuration, etc) the firewall?

 

[Funny French Fry]

I don't have my firewall on. I turned it off so for this. I don't have a
router either. I have sp/2 and all updates. When I try and send an invite
email to somebody, I keep getting an error message that says, "remote
assistenace failed, Please try again". Can somebody help me fix this please?
I can't get it to work. It worked previously. Now it just stopped all of a
sudden. Email me or post to this group if you can help. I sure would like to
get this remote assistance working again. If I had remote assistance, then I
would show you what the error message is, or you could fix it remotely for
me. Thanks.

 

[Shenan Stanley]

I don't have my firewall on. I turned it off so for this. I don't
have a router either. I have sp/2 and all updates. When I try and
send an invite email to somebody, I keep getting an error message
that says, "remote assistenace failed, Please try again". Can
somebody help me fix this please? I can't get it to work. It worked
previously. Now it just stopped all of a sudden. Email me or post to
this group if you can help. I sure would like to get this remote
assistance working again. If I had remote assistance, then I would
show you what the error message is, or you could fix it remotely for
me. Thanks.

Download the Service Pack 2 full installation file..
Uninstall SP2..
Reinstall using the SP2 Full Installation file.

Direct Download of Service Pack 2 (SP2) for Windows XP
http://snipurl.com/8bqy

 

[Funny French Fry]

Thank you!! It worked!! What you told me to do worked. I uninstalled the
sp/2 file, then reinstalled it again from the "Microsoft" website. Now the
"remote assistance" works just like brand new again. I wonder why it didn't
work before? Thank you for helping solve this problem. I appreciate it
kindly.
I use remote assistance alot and was lost without it.

Thank you.

 

[Shenan Stanley]

I don't have my firewall on. I turned it off so for this. I don't
have a router either. I have sp/2 and all updates. When I try and
send an invite email to somebody, I keep getting an error message
that says, "remote assistenace failed, Please try again". Can
somebody help me fix this please? I can't get it to work. It worked
previously. Now it just stopped all of a sudden. Email me or post to
this group if you can help. I sure would like to get this remote
assistance working again. If I had remote assistance, then I would
show you what the error message is, or you could fix it remotely for
me. Thanks.

Shenan Stanley wrote

Download the Service Pack 2 full installation file..
Uninstall SP2..
Reinstall using the SP2 Full Installation file.

Direct Download of Service Pack 2 (SP2) for Windows XP
http://snipurl.com/8bqy

Thank you!! It worked!! What you told me to do worked. I
uninstalled the sp/2 file, then reinstalled it again from the
"Microsoft" website. Now the "remote assistance" works just like
brand new again. I wonder why it didn't work before? Thank you for
helping solve this problem. I appreciate it kindly.
I use remote assistance alot and was lost without it.

Thank you.

Glad it got you going!